Cloudvue – Determine Warranty Status

Introduction

Cloudvue Cameras and Gateways are covered by a 3‑year limited warranty. Cloudvue warrants that all products will be free from defects in materials or workmanship under normal use and service for a period of three (3) years from the original purchase date.

Customers are responsible for all shipping costs to Cloudvue for product inspection and repair.

Warranty Verification Process

Warranty status is determined by verifying the Build Date or the Proof of Purchase, depending on the product type.

Cloudvue Gateways

Steps to Determine Warranty Status

1. Access the Cloudvue Gateway via Cloudvue Manager.
2. Locate the Build Date of the device.
3. Validate warranty eligibility:
   • Within last 3 years → Under Warranty
   • Older than 3 years → Out of Warranty

C2C (Camera‑to‑Cloud) Devices

Steps to Determine Warranty Status

1. Access the Cloudvue Gateway via Cloudvue Manager.
2. Locate the Build Date for the associated C2C device.
3. Apply the standard warranty window:
   • Within last 3 years → Under Warranty
   • Older than 3 years → Out of Warranty

C2G (Camera‑to‑Gateway) Devices

Steps to Determine Warranty Status

1. Obtain one of the following from the customer:
   • Invoice
   • Purchase Order (PO)
   • Sales Order
2. If customer is unable to provide verification, contact the Cloudvue Nashville Office to query the corresponding Sales Order(s).