Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier

Description

When Activating an event for the door held on Ccure, it will not get activated on Exacq side and will not get triggered via event linking.

Product 

Exacq Server and Client versions 24.03 & 24.06

Ccure 9000 & Firmware=”web=7.0.1174.174, app=4.0.0″

Steps to Reproduce

Creating the door held event on Ccure side then trying to trigger it by holding the door then trigger it from Exacq side

Expected Results

The Event should be activated on Exacq side and trigger the door held event

Actual Results

The Event will be activated on Ccure, however, it’s still deactivated on Exacq side.

Solution

Updated Exacq server to 24.12.4.0 or newer to fix this issue.