Learn to use exacqVision Mobile’s Event Monitoring feature to receive notifications on events. View our separate video on creating Event Monitoring profiles using the exacqVision Client.
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Month: September 2024
A quick introduction to get started with the exacqVision Mobile app for those users just getting started. We also feature several other videos on exacqVision Mobile covering its use and each feature in greater depth.
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Categories
Software Categories exacqVision Client Windows msi x64 exacqVision Server Windows exacqVision Client MacOS arm64 exacqVision Server Linux exacqVision Server Windows x64 exacqVision Server Linux x64 exacqVision Client Linux x64 exacqVision Client Linux exacqVision Client Windows msi exacqVision Client Windows x64 exacqVision Client MacOS Software Categories exacqVision Client Windows Knowledge Support Support exacqVision Client exacqVision Server Categories Products
Performance issue when analytics enabled on Exacq
Description
issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time.
Product
ExacqVision Server versions 23.09 & 24.03 & 24.06
Steps to Reproduce
1) install 23.09.9.0 exacqvision server software
2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.008
3) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection
4) verify maximum days to keep events is configured for 30 days
5) verify maximum days to keep bounding box metadata is configured for 1 day
6) Allow the system to run over a period of time and observe D
Expected Results
ExacqVision server and software should continue to run normally as expected.
Actual Results
ExacqVision server and software will continue to consume resources until the system needs to reboot, while displaying acquiring video status on camera live panels and filling up OS drive with eventpi.db file.
Solution
Update ExacqVision server and Client to 24.09
This video reviews the Illustra IQ LPR model cameras for edge-based license plate recognition, covering installation best practices for reliable results and the camera’s use with the exacqVision VMS software.<br><br>
Chapters:<br>
00:00 Intro<br>
00:35 exacqVision Advantage<br>
00:47 Requirements & Hardware<br>
01:27 Installation Best Practices<br>
03:48 Camera Configuration<br>
08:54 Use with exacqVision<br>
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Overview
exacqVision Mobile receives live and recorded video from the exacqVision Server
The exacqVision Mobile app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision Server, search for recorded video, and more. To access your exacqVision server over the internet from exacqVision Mobile, additional configuration may be required depending on your network and the method chosen to connect.
Connection Option 1 – Remote Connections
exacqVision Server/Client 24.09 and above add the Remote Connections feature, found as a node on the left hand navigation tree of the desktop Client.
Administrators that Enable Remote Connectivity may generate single-use access codes to to provide to their users. The user enters this access code along with their exacqVision user credentials to connect.
NOTE: Before enabling Remote Connectivity, read the manual or view our user video to understand the Mobile Optimized Streaming component of this feature.
Using this connection method, no ports need to be configured for inbound traffic on your firewall, making setup easier. The server initiates outbound communication to our secure Remote Connectivity switchboard in the cloud. Note, that this method requires exacqVision to have internet access.
The mobile user does not need to know the URL and exacqVision facilitates adding multiple Servers to the app with a single access code. The Remote Connections feature also enforces TLS encrypted communication between the exacqVision Mobile app and the exacqVision Server.
Use of this method is covered in detail within the exacqVision Client User Manual, as well as in the exacqVision Remote Connections video in our Video Library.
Connection Option 2 – Inside LAN
If your users are only connecting from inside the same LAN as the exacqVision Server, there is no need to configure Remote Connections or Port Forwarding. Simply use the ‘Enter a URL instead’ link when adding the Server connection and enter the internal IP address of the exacqVision Server host machine.
Connection Option 3 – Port Forwarding
For those administrators who prefer to use traditional methods, you may still configure your firewall to allow incoming connections.
The exacqVision Server listens for connections from exacqVision Mobile on port 8443 by default. This may be changed following the Changing the Mobile Listening Port for exacqVision Server article.
Mobile users will select the ‘Enter a URL instead’ link within the app when adding their Server connection, then enter the externally facing IP address of the site or hostname. If the port number has been customized using the article linked above they will add this to the end of the IP address or hostname.
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exacqVision Server
- Bug Fix – Fixed insertion of objects lacking metadata or bounding box
(AESW-9440) - Bug Fix – Improvements to event size estimates for bookmarks
(AESW-11010) - Bug Fix – illustra3 and illustramultipi fixed issue where Alarm 2 status would not change after being canceled
(AESW-10146) - Bug Fix – illustra3 and illustramultipi fixed issue causing edgestor backfill to hang
(AESW-9581) - Bug Fix – Onvif, fixed issue preventing simultaneous PTZ
- Big Fix – Onvif, fixed excessive pullpoint logs on errors
(AESW-10727) - Bug Fix – Onivf, fixed potential PTZ disconnects
(AESW-11469) - Bug Fix – psfpi, fixed potential hang when evAPI attempts to cancel search
(AESW-10961) - Bug Fix – Samsungpi, fixed crash on disabled device during connection
- Bug Fix – Samsungpi, fixed potential crash when connecting to newer devices
- Enhancement – Support Area Zoom on Axis M5000-G PTZ camera
(AESW-10568) - Enhancement – eventpi, new event indicates thinning occurred, includes event linking sources
(AESW-7651) - Enhancement – Installer adds firewall rules added for failover and failback
- Enhancement – Improved analytic parsing
- Enhancement – Provide the analytic type to core
- Enhancement – Improved handling of transport errors
(AESW-10120) - Enhancement – New SOAP calls for Onvif Profile M and S conformance
- Enhancement – remotepi, move connection to production switchboard service
(AESW-9771) - Enhancement – Additional logging around LDAP reauth queries
(AESW-9769) - Enhancement – Improved performance by reducing amount of analytics sent from server to client
(AESW-7715) - Feature – Support for Wasabi S3 as archiving target
(AESW-5814, AESW-10924) - Feature – Support added for Axis Thermometry
(AESW-8816, AESW-8918) - Feature – Illustra LPR Support
(AESW-6504)
exacqVision Client
- Bug Fix – Manage the preferred MAC address in License panel
(AESW-11267) - Bug Fix – Fixed issue where exacqReply controls did not appear until window was resized
(AESW-9992) - Bug Fix – Clear grid dropdown, to fix issue where drop-down menus duplicate entries
(AESW-10923) - Bug Fix – Fixed issue with Oldest Desired Content of Cloud Drive
(AESW-8097) - Bug Fix – Fixed issue of event forward button being disabled when skipping ahead
(AESW-8958) - Bug Fix – Fixed issue of client crash when selecting Find Camera when creating a new View
(AESW-10038) - Bug Fix – Fixed client crash when selecting audio in Add Video panel
- Bug Fix – Fixed issue of auto play not working in Timeline search
(AESW-8529) - Enhancement – Remote Connections, found on navigation tree
- Enhancement – Added Mobile Optimized Streaming panel for Remote Connections
- Enhancement – New toast message indicating event thinning has occurred
(AESW-9871) - Enhancement – Client improvements to amount of analytic data passed between server/client
(AESW-7716) - Enhancement – Support “horizontal flip” for Storage page to accommodate storage layout for new Avnet systems
(AESW-10562) - Enhancement – Apply our security standards to Bodyworn password fields
(AESW-1575) - Feature – Support for Wasabi S3 as archiving target
(AESW-11025)
exacqVision Web Service
- Bug Fix – Fixed 24.03 issue where iPAD experienced video buffering and timeout errors
(AESW-10945, AES-839, AES-863, AES-909) - Bug Fix – Web client supports session timeout detection, respects the login token
(AESW-9753, AES-774)
exacqVision Enterprise Manager
- Bug Fix – Add missing pagination endpoints
- (AESW-11414)
Exacq Mobile 3
- Bug Fix – Fixed issue with video failing to play after one hour
- Enhancement – Added notification to point users to new exacqVision Mobile app
(AESW-9166)
exacqVision Mobile
- exacqVision Mobile requires Server version 24.09 or higher
- Remote Connectivity requires Client 24.09 or higher as the Client is needed to connect to the cloud switchboard and generate access codes
- If SSA expiration or OS requirements prevent updating to Server 24.03, users will need to continue using Exacq Mobile 3, with the exacqVision Web Service
Exacq Hardware
Hardware Revisions
- C-Series 16S & 32S
- G-Series Micro
- G-Series PoE 8ch & 16ch
- Q-Series Desktop & Desktop Hybrid
- A-Series 2A & 2A Hybrid (no RAID)
- A-Series FA & FAR (RAID)
- X-Series 1U & 2U (RAID)
exacqVision Advantage
- Provides free exacqVision licensing on BBE hardware for most models of Illustra Flex and Pro cameras (Gen3, Gen4, and future generations).
- Does not apply to the Flex Gen3 Multisensor, which is ONVIF only, does not have the Illustra API
Illustra
- New Pro camera models providing LPR on the edge
- Bullet IPS05-B12-LPR4
- Dome IPS05-D12-LPR4
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Description
The purpose of this KB is to help run PS MOVE and where to place the files on a system.
Product
PSMOVE.exe
Exacq Server 23.03 and above.
File Location:
Windows:
Place psmove.exe in the Server folder.
Open powershell or command promt as ADMIN.
cd C:\Program Files\exacqVision\Server and place the psmove.exe into the server folder.
Linux: ETA not available yet.
NOTE: When Running on Windows AND Linux PSMOVE must be in the sever folder because it depends on the libraries installed with server.
Running PSmove on Windows:
Once the psmove.exe is in the Server location seen above, you can run the following command to execute it.
In command prompt or powershell type the following
cd C:\Program Files\exacqVision\Server
Then type:
psmove -r-
Additional Information and KB’s for reference
- It defaults to report-only mode. psmove -r- will move files.
- It will open a ps file and get the first frame timestamp and determine the correct hour directory for the file, based on the CURRENT timezone. If the file is not in the correct hour directory, it will rename it to put it in the correct directory.
- Collision avoidance: If there is already a file in the destination directory of the same name, it will decrement the timestamp by one second, generate the new name and try again. Only the file name is changed, not the file content.
- The reporting is still pretty slim. report-only mode when specifying a “path” doesn’t currently count what “would” be moved correctly. When moving, it will count the hours and files that were moved.
- The default mode is to check all volumes. It will locate all of the media in the y/m/d/h directories. report-only mode will count correctly.
- It does not delete empty files. With newer versions of ev there shouldn’t be any. It will report empty files. An empty file cannot be checked for the correct directory. It’s empty and, therefore; doesn’t have a first frame timestamp.
So, on a server that recorded in one timezone and then changes timezones, PSmove will get the files in the correct hour directories. All of the content should then be searchable. - We’ve reduced the dependencies to the minimum, there are still dependencies. PSmove will only work with the server for that version and later after the compiler upgrade.
KB’s
https://support.exacq.com/#/knowledge-base/article/12416
PSMOVE.exe file:
https://support.exacq.com/#/file-manager/file/32753166-bddf-41d1-9fbd-a8ae6a9e10b4/psmove-exe
We will continue to update this KB as the Linux version gets finalized.
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