The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app.
Changes in the architecture of the exacqVision Server along with a mobile app rewritten from the ground up now allow the mobile app to connect directly to the exacqVision Server.
The exacqVision Web Service will continue as a product but will no longer be needed for those using the exacqVision Mobile app. When installing the exacqVision Server Bundle users may opt not to install the Web Service. Deployments which will still require the Web Service will be those in which users use the Web Browser Client, cannot update the exacqVision Server to a version supporting this, or which rely on the evWebAPI for integrations.
When connecting exacqVision Server to Entrapass versions 8.62 & 8.70 or updating Entrapass to these versions, it will stop showing the inputs in exacqVision.
Product
exacqVision Server any version with Kantech Entrapass ver 8.62 & ver 8.70.
Steps to Reproduce
Connect the exacqVision server to Kantech version 8.70 or 8.62.
Expected Results
All Kantech inputs are displayed.
Actual Results
Kantech inputs do not appear
Connections drop leading to loss of inputs within exacqVision.
Solution
The Kantech team has provided a solution with the following steps.
Stop Smartlink
As a precaution, make a backup copy of the following directory: C:\Program Files (x86)\Kantech\Smartlink_CE
Copy the following 2 executables to C:\Program Files (x86)\Kantech\Smartlink_CE\Bin
Users may note that within the exacqVision Client on the System Information page, within the Version Information panel that the analyticpi plugin shows a Status of “Failed – – 1” and the Version column displays “load code – 1”.
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Product
exacqVision Server 20.09.0 and above
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Expected Result
Users expect the analyticpi plugin to show a Version number and Status of ‘OK’.
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Actual Result
Status: “Failed – – 1”
Version: “load code – 1”.
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Solution
The analyticpi plugin is made available for specific analytic appliances and systems, such as the Tyco Analytics Appliance and the Avigilon Analytics Appliance. If there is no such integration the exacqVision Server will not load this plugin, leading to the status shown.
This does not affect cameras with on-board AI analytics as these are supported by the individual camera plugins.
The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card. It is equivalent to running the Linux command df -h
SD Card Status
Green – Healthy
Ideally the SD card will show a status of green with a message of SD Card is Healthy. Also the Use% for /dev/sdcard1 mounted as /media/sd1 should be at or below 90%.
Red – No SD Card
If a microSD card has not been been inserted into the camera then the status will be red and the SD Card Message will say “No SD Card”. In addition there will not be a line for the mount point /media/sd1 listed in the disk space results.
Red – SD Card is not formatted correctly. Format it as vfat
While in this state the SD Card will not mount and video will not record to the SD Card. Verify the C2C is running the most recent version of Cloudvue Software and if not update. Reboot the device and check the status. If the issue persists then check the camera firmware version to see if an update is available. Update the cameras firmware.
Red – SD Card Unsupported
A status of Unsupported means that Health Check cannot read the status of the microSD Card. This is typically because the card is either not manufactured by Western Digital or is a model which is not supported by Health Check. It is not a statement as to the overall functionality of the SD card but if Health Check can check the status of the card. Further investigation is needed to figure out if the card is working normally.
Verification
To determine if the SD card is working normally.
Update the C2C device to Cloudvue Software version 23.09.x or higher
Run Health Check
Check that the SD Card Working section shows “true”
Check that the SD Formatted section shows “OK” /home/smartvue/smartvue_config/sd_formated:OK
Check that the SD Ownership section has an entry similar to drwxr-xr-x 4 smartvue sdcard 16384 Dec 31 1969 sd1
If these all check out then it is safe to assume the Unsupported message is because they are either using a micoSD card from a different manufacturer or it is a model of Western Digital that we are not familiar with.
