Attachment From Email Notifications Do Not Play on iPhone

Description

Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email.

Product

exacqVision Server 23.09.6.0

Steps to Reproduce

  1. The event is triggered and an email with attached MOV file is emailed
  2. User clicks on the attached MOV file.

Expected Results

  • The Video plays back

Actual Results

  • The attachment opens but the video does not playback.

Solution

Update to exacqVision Server 24.03 or higher.

NOTE: If the email notification was created prior to exacqVision Server 24.03 it will continuing sending MOV video attachments, you will need to delete and recreated the notification after updating and it will default to sending MP4 attachments.