%1: Context %2. Media open but data timed out. Close and retry
The video stream is still open, but we haven’t received video for 10 seconds. %BR%%BR%
%1 – Device IP Address %BR%
%2 – Device name
Will usually be noted just prior to a stream closing due to some sort of loss of communication. Possibly caused by extended packet loss or network disruption between the NVR and the device.
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect.
While there exists many utilities to accomplish this task (telnet, putty, nmap, etc…), often these utilities aren’t previously isntalled and can’t be accessed when troubleshooting.
This utility will attempt to make a TCP connection to a specified IP Address or hostname over a specified port and return either success or failure.
If you are unable to transfer the file, the contents can be copy and pasted into a file manually and run from command line.
::PortCheck.bat
::This utility will check the network path to the specified IP address/Hostname.
::It will accept the first argument as the IP Address/Hostname, and the second argument as the port.
::Author - Isaac Penrod
@echo off
set $IP=%1
set $PORT=%2
IF "%~1" == "" set /p $IP="Enter the IP Address or Hostname: "
IF "%~2" == "" set /p $PORT="What TCP Port: "
set $COMMAND="^(New-Object System.Net.Sockets.TcpClient^).ConnectAsync^('%$IP%', '%$PORT%'^).Wait^(800^)"
echo.
echo Checking connectivity to %$IP%:%$PORT%
echo If the network path is open and something is listening at that location, the result will be "True"
echo.
powershell -command " %$COMMAND% "
echo.
pause
If you are unable to transfer the file, the contents can be copy and pasted into a file manually and run from terminal.
You will also need to make the file executable with – chmod +x portcheck.sh
#!/bin/bash
#This utility will check the network path to the specified IP address/Hostname.
#It will accept the first argument as the IP Address/Hostname, and the second argument as the port.
#Author Isaac Penrod
IP=$1
PORT=$2
if test -z "$IP"
then
read -p "Enter the IP Address or Hostname: " IP
fi
if test -z "$PORT"
then
read -p "What TCP Port: " PORT
fi
echo
echo Checking connectivity to $IP:$PORT
echo If the network path is open and something is listening at that location, the result will be "success"
echo
timeout 2 bash -c 'if > /dev/tcp/'$IP'/'$PORT'; then echo success; fi'
if [ $? != "0" ]; then
echo failure
fi
echo
This utility will also accept command line arguments.
$1 – IP Address/Hostname
$2 – Port
Cloudvue’s cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue’s services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support.
Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and installation placement.
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When examining your Illustra IQ camera, locate the I/O terminals. Determine which terminals are used for audio input. Examples from different models of Illustra IQ cameras are pictured below.
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You will need a microphone with a pre-amplifier capable of producing a line level output that can be connected directly to the camera’s audio inputs.
If using a mic level output microphone, you will need a mic pre-amp to boost the audio to line level output for connection to the rear audio input terminals. Some microphones on the market have built-in pre-amps and others may require an external pre-amp.
There are many analog microphone options on the market. This article will focus on the Louroe Verifact A microphone used with an APR-1 single zone base station since it is a very commonly encountered device.
Looking at the back of a Louroe base station you will see that there are terminal inputs to connect your microphone to the base station and RCA style jacks for input and output.
The terminals on the microphone and base station are marked A, B, and C. Connect A on the mic to A on the base station, B to B, and C to C.
Since the audio output from the Louroe base station is an RCA jack and the camera does not have RCA audio inputs, you have two options. You may strip the wire end of a common RCA to RCA audio cable or purchase an RCA to bare wire cable. These may be found online and have already been striped and separated for you.
Connect the RCA connector to the audio output of the base station. With the bare end of the wire you’ll connect the conductor wire to the positive audio input terminal. In most cases this will be red. Connect the ground wire to the negative/ground audio input terminal, this will usually be black.
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Prior to changing the camera to Cloudvue Mode you will need to enable audio functions.
NOTE: Audio recording is restricted by law in many areas so this is disabled by default. Check the laws for audio monitoring and recording in your area prior to use since these can vary from video recording laws.
If your camera is already in Cloudvue Mode you will need to factory default it, then log into it as you would a standard IP camera using your web browser. Follow the camera manual’s steps for factory defaulting the device and accessing it within your web browser.
After enabling audio, you will enable Cloudvue Mode.
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Follow the steps listed elsewhere for adding video devices to your Cloudvue account.
From your Cloudvue Settings page, select the Devices tab.
Beneath the C2C Settings section, click the Audio tab. This tab features a volume slider, which you may need to use to adjust for your installation. Note, the checkbox beside the Mute setting is disabled, stating it is in the ‘Off’ position. This is the default behavior and allows audio to be recorded. Checking the box, changing it to ‘On’, will mute all audio and nothing will be recorded or heard. 
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The Archive search timeline in Cloudvue does not require that audio channels be selected and does not display audio on the timeline. When playing recorded video, the associated audio will automatically be played back with the corresponding video and is included with saved clips.
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Entrapass integration does not connect to exacqVision.
Integration adds successfully and shows connected.
Integration shows not connected could not connect contact integration.
Ensure the Kantech/Entrapass smart service is named ‘SmartService’Â in the Entrapass software
Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1.
Cameras should connect and show details and live streams.
Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect at all.
We have seen changing the plugin type to Onvif will allow the cameras to function properly in the client.
Note: If you are using Motion Detection please make sure that the cameras are set up properly.
A fix might be in AES-596 is scheduled to be released in Oct, 2023.
AES-554 Testing AES-596 on cases from AES-554
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