%1: Context %2. Media open but data timed out. Close and retry Description The video stream is still open, but we haven’t received video for 10 seconds. %BR%%BR% %1 – Device IP Address %BR% %2 – Device name Notes Will usually be noted just prior to a stream closing due to some sort of loss… Continue reading %1: Context %2. Media open but data timed out. Close and retry
Month: October 2023
PortCheck Utility
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
Connecting an Analog Microphone to a Cloudvue C2C Camera
Cloudvue’s cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue’s services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support. Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and… Continue reading Connecting an Analog Microphone to a Cloudvue C2C Camera
Changing Kantech Smart Service name breaks Integration
Description Entrapass integration does not connect to exacqVision. Product Expected Results Integration adds successfully and shows connected. Actual Results Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software
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Samsung Cameras not connecting to Client after Updating to 23.06.1
Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1