Can’t Set an Email Profile When Kantech Software is Connected to The Exacq Server

Description When having Kantech Board connected to the Exacq Server, Client Software keeps refreshing the configs and that prevents the Exacq client from creating an Email notifications profile. affected version is 23.03 or lower Solution Updating ExacqVision Server and Client to version 24.03 or above. Updating the Kantech Entrapass to version 8.80 or above.

LDAP connection requirements

Description:- In order to succeed in the remote client authentication via LDAP, We will need to make sure that we have the following three points. The way Kerberos tickets work is that we need all three points able to see and connect to each other, so we need to check these requirements before establishing the… Continue reading LDAP connection requirements

Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar

Description  Customer notice the toolbar with extremely large icons after updating to 23.06.2.0 Client. This was seen with multiple 4k monitor on a single client work station. Product  Client 23.06.2.0 Steps to Reproduce  Expected Results  Update from 23.03 Client to 23.06.2.0 OR New install of 23.06.2.0 Client should not have large Toolbar/icons than previous version… Continue reading Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar

The Device Type I need isn’t listed

Details When adding an IP device to your ExacqVision Server, each device will be associated with a Device Type that selects the underlying plugin used for communication. The article, What IP cameras are supported by ExacqVision?, will tell you more about how to use the IP Camera Integration database to find the proper Device Type.<br><br>… Continue reading The Device Type I need isn’t listed

Using the Axis A8207 Door Station with exacqVision

This article applies to the Axis A8207-VE and A8207-VE MkII Network Video Door Stations using firmware 11.5.64. exacqVision does not currently support SIP calling functions. However, these door stations can be integrated for interactive operation with exacqVision as detailed here. In the example that follows we will step through an example scenario wherein pressing the… Continue reading Using the Axis A8207 Door Station with exacqVision

Dropping and Creating the smartvuedb Database

Description  At times it may be necessary to drop (delete) and create the smartvuedb database.  WARNING VIDEO LOSS is expected, and except for rare occasions this should only be performed on newly deployed NVRs. Product  Cloudvue Gateway Prerequisite Solution Issue the following commands from terminal ** WARNING ** WILL RESULT IN VIDEO LOSS <code>sudo service… Continue reading Dropping and Creating the smartvuedb Database

Remote Port Forwarding using the Reverse Tunneling Script

Description  At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera.  The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script.  Once setup you will be able to access the terminal (ssh) or the… Continue reading Remote Port Forwarding using the Reverse Tunneling Script