Month: May 2023

Enterprise Manager supports LDAP authentication with Azure Active Directory 

Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account… Continue reading Enterprise Manager supports LDAP authentication with Azure Active Directory 

False Drive Offline status on some Q-series models

Description  Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models

CD/DVD Recorders and Disc Types

Many users have moved to transporting files via portable USB devices or cloud services. CD/DVDs are still often desired by those working with legal evidence or those in insurance and law enforcement due to their low cost and ability to be mailed or stored in flat file folders. Users with systems that do not have… Continue reading CD/DVD Recorders and Disc Types

The ‘autoreconnect’ Utility

In 2017, a custom utility was written specifically for Inditex which was designed to discover cameras on the network that have changed their IP address. Then it would use evAPI calls to compare the MAC addresses listed in the current configuration to what currently shows in the ARP table, then update the IP plugin’s configuration… Continue reading The ‘autoreconnect’ Utility

Moving Eventpi.DB file to New Drive

*** INTERNAL USE *** Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata… Continue reading Moving Eventpi.DB file to New Drive

Downgrading Exacq software or camera firmware must be escalated

Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version… Continue reading Downgrading Exacq software or camera firmware must be escalated

Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI… Continue reading Artificial Intelligence Object Classification Event Triggers Filling OS Drive