Cloudvue Time Stamps Out of Sync

Description  Cloudvue Manager customers have reported that their camera timestamps are out of sync. Product  Cloudvue C2CCloudvue Gateway Solution To re-sync the times do the following Access the Video Device from Cloudvue ManagerClick Edit DeviceThe Edit Device Window will appearClick Submit The times should now be in sync Example

Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup

Description  After performing all steps found in Knowledge Base Article #7697 up to Step 4 – Add User to NVR (Cloudvue Manager) searching for the MAC address.  A search for the devices MAC address in Cloudvue Manager does not return any results. Product  exacqVision Server Steps to Reproduce  Perform all steps found in Knowledge Base… Continue reading Unable to Find MAC Address During Exacq Cloud Drive Archiving Setup

Cloudvue Manager Falsely Reports the SD Card as not Formatted

Description  It has been observed that for certain cameras Cloudvue Manager will falsely report the status of the SD card as “SD card is not formatted correctly. Format it as vfat”. Use the following instructions to resolve. Product  c2c-illustra-IFS03xFirmware Versions Illustra.SS004.01.09.02.0005 and Illustra.SS004.01.09.04.0003Cloudvue Software version 22.4.1Build Number 71Build Date 07/26/2022, 8:07pm Steps to Reproduce  Access… Continue reading Cloudvue Manager Falsely Reports the SD Card as not Formatted

Cloudvue SSH Tunneling

Description  Certain information gathering or troubleshooting tasks such as gathering logs, doing software or firmware updates require remote access to devices.  This is where tunneling comes into play and the following instructions explain the process. Products Tunneling Machine Setup To properly setup your tunneling machine the following must be completed once.  The basic steps are:… Continue reading Cloudvue SSH Tunneling

ExacqVision Web Server 22.09.0 Searches Return Black Screen

Description  Web Service running 22.09.0 can experience an issue where searches from the web can return a black screen and then become stuck in that state. The web service must be restarted to clear the issue, but it will likely reoccur. Product  ExacqWebService 22.09.0 Solution Update to exacqVision Web Server 22.09.1 or higher See exacqVision… Continue reading ExacqVision Web Server 22.09.0 Searches Return Black Screen

Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

Description  The Axis cameras are choppy and freezing on the exacqVision Client Live view page and when checking the logs showing. Product  exacqVision Server 22.03 to 22.06 Steps to Reproduce  Install exacqVision Server version 22.03 or 22.06 and connect to Axis cameras Solution Updating the ExacqVision server to version 22.09.5.0 Windows 64bit, here Windows 32bit,… Continue reading Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03