Month: October 2022

Categories
Knowledge Support exacqVision EDGE Support exacqVision Server Categories

‘Recording Not Possible’ Status on ExacqVision Edge Illustra

Description

The status of the storage page is showing “Recording Not Possible” on ExacqVision Edge for some Illustra cameras.  This is a result of SD encryption mode being enabled on the camera.   

Products

  • ExacqVision Edge 
  • Illustra Pro Gen4

Steps to Reproduce 

Install the Edge software on the camera, and then try to record video to the SD card. 

Expected Results 

The video will record without an issue and the status on the Storage page will be healthy 

Actual Results 

No video is recorded and the storage page shows a status of  “Recording Not Possible” 

Solution

By default SD card encryption is enabled and to resume normal operations must be disabled. 

  • Log in to the camera Web GUI and select Setup on the Web User Interface banner to display the setup menus.
  • Select SD Card Management from the Edge Recording menu
  • Disable encryption mode  Note: Any change to the encryption status requires the SD card to be formatted,
  • Format the SD card by selecting Format and select Mount to mount the encrypted SD card
  • Re-install ExacqVision Edge
  • Verify “Recording Not Possible” message is no longer present on the

Refer to the Encrypted SD card storage section of the cameras users guide for additional information.

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Categories
exacqVision Server Products

Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering

Description 

If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device.

Product 

  • exacqVision Server 22.06 and higher.

Steps to Reproduce 

Go to Event Monitoring and set the rule up.

  1. Select the Event Type: My Example is a Analytics
  2. Event Source of Fountain Square-Donations (ext2612)- Object Analytics Any Scenario.
  3. Select the Action Type: Switch View
  4. Select Action Target to the device you are switching to. ST View and hit apply.
    Below is the set up.
  1. Below is what happens when you hit apply. The Event source will switch to tampering.

Expected Results 

The event should be created.

Actual Results 

The event switches the source to Tampering

Solution

WORKAROUND: In this example the Server name is Fountain Square. SHORT-TERM Workaround: Change the name of the server from Fountain Square (e.g. to Fountain Square Srvr) such that the server name is not the first part of any rule name. Confirmed to work.

For Reference Ticket AES-78

Categories
Knowledge Support Support exacqVision Server Categories

Internal SATA Drives Show up as Removeable Media

Description

In some cases Internal SATA devices (HDDs or SSDs) may show as removable media in your task bar.  Consequently, the safe removal icon appears for the disk in the system tray (as if it is a common USB flash drive).

Products

  • Windows 10
  • Windows 7 Enterprise

Expected Results

The SSD/SATA Drive shows as a Disk Drive

Actual Results

The SSD/SATA Drive shows as a Disk Drive

Cause

Whether or not a device is considered removable is determined by your system’s BIOS and how it marks the various SATA ports on the motherboard. The inbox driver directly inspects SATA ports and considers devices connected to those ports marked “external” as removable devices. Not all storage drivers do this, which can be a potential cause for corruption or data loss.

Resolution

First, check for and install available BIOS updates from your PC manufacturer. If none are available, you can follow these steps to override the way the inbox driver surfaces devices on certain ports:

  1. Open a command prompt with administrator privileges.
  2. In the command prompt window, type the following command in hit Enter: devmgmt.msc
  3. Under Disk Drives, identify the SATA device you would like the inbox driver to consider internal and open properties for this device by right-clicking and selecting Properties.
  4. Note the bus number from the properties overview (“1” in the below example).

  5. For Windows 7:

Type the following command in the previously opened command prompt and hit Enter

reg.exe add “HKLM\SYSTEM\CurrentControlSet\Services\msahci\Controller0\Channelx\” /f /v TreatAsInternalPort /t REG_DWORD /d 0x00000001

Where x corresponds to the Bus Number you noted in step 4.

  1. For Windows 8 and later:

Type the following command in the previously opened command prompt and hit Enter:

reg.exe add “HKLM\SYSTEM\CurrentControlSet\Services\storahci\Parameters\Device” /f /v TreatAsInternalPort /t REG_MULTI_SZ /d x

Where x corresponds to the Bus Number you noted in step 4.

Note:  See https://support.microsoft.com/en-us/topic/internal-sata-drives-show-up-as-removeable-media-1f806a64-8661-95a6-adc7-ce65a976c8dd for additional information.

Categories
exacqVision Enterprise

The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.

Issue

The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.

When checking the EM logs, it shows. 

[23/Aug/2022 15:23:17] INFO<br>[FailoverProcess:11068,MainThread:14776,transitions.py:326]<br>Config contents not found for server id 2

Solution

This issue has been fixed on Exacq EM version 22.09.2.0 or newer.

Categories
Exclude from Global Search Plugin Log Level ArchivePI Warning exacqVision Server Products Logs

error 86 (invalid password)

error 86 (invalid password)

Description

If the main server, you are setting up to connect to an archiving target on a s-series is joined to a domain there is a local group policy that needs to be configured or you will get a disconnected status ad error 86 invalid password in the server logs

Notes

KB 12873

Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories

Setting static IP on C-Series machines

Title

Setting static IP on C-Series machines.

Description 

This document demonstrates how to set a static IP on a C-Series machine.

Product 

ExacqVision C-Series.

Solution

Step by step guide on setting a static IP for C-Series machines.

Step 1. Navigate to the “System Settings“. This can be found in the top right corner of the top menu bar.
Step 2. In system settings, find and click into “Network Connections“.
Step 3. Click the “+” icon in the bottom right of the menu.
Step 4. Select your connection type.
Step 5. Rename the connection if you need and select the network interface device from the “Device” drop down.
Step 6. Click on the “IPv4” tab along the top of the menu. “Manual” method from the method dropdown.
Step 7. Click the “Add” button to the right of the addresses. Then enter in your Static IP Address, Netmask and Gateway. After you have done this you can enter a DNS server if you have one, if not Googles public DNS is 8.8.8.8 . If you are happy with the settings you have entered, Click the “Save” button.
Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories Products

Stretch cards not showing in exacqVision server/client but showing in OS

Description 

Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision.

NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything.

Product 

  • exacqVision Server
  • exacqVision Client.
  • Exacq Hybrid NVRs with Stretch capture cards

Expected Results 

Stretch cards show in exacqVision Server and Client.

Actual Results 

Stretch cards do not show in the exacqVision Server or Client.

Solution

Try a clean re-install of the OS.

Categories
Knowledge Support Documentation Quick Start Guides Support exacqVision Client exacqVision Server Categories Products

Setting a Static IP on an ExacqVision Server

Product 

ExacqVision Server

Solution

  1. Open the ExacqVision Desktop Client application and click the gear icon from the upper-left toolbar to enter Configuration mode.<br><br>
  2. Using the navigation tree along the left-hand side, locate the name of the server. If this is a new system that has not been renamed it will simply read ‘ExacqVision Server’.<br><br>
  3. Click the plus (+) icon beside the server name to expand the options, then click on the Configure System node.<br><br>
  4. Then navigate across the top to the Network tab.<br><br>
  5. Select the interface you want to change.

    On a dual NIC system, you should have a ‘Data’ and a ‘Management’ interface. It is recommended to use ‘Data’ for camera connections and ‘Management’ for all other network traffic coming in and out of the server.
    See the Example Network Diagram for Dual NIC Systems, that illustrates this concept.<br><br>
  6. The right-hand side of the Network settings will populate with the settings for the selected interface you chose on the left.

    Within Network Configuration you may choose Dynamic or Static. Dynamic will obtain an IP address automatically from an available DHCP server on startup. To set an IP manually, select Static.<br><br>
  7. Enter the desired static addresses for:
    • IP Address
    • Netmask (Network Mask)
    • Gateway
    • Primary DNS (required)
    • Secondary DNS (optional)

      If you are unsure of these settings, please check with the network administrator of the installation site. Ensure that the IP Address is not in use by another device on the network.<br><br>
  8. Once completed, click the Apply button. Allow a moment for the system to update the network settings. You can then add it to your ExacqVision Client.

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Categories
User Guides Knowledge Support Support exacqVision Client exacqVision Server Categories

Create Illustra camera privacy zone

Description 

This document will outline the process of creating a privacy zone on an Illustra camera.

Expected Results 

When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options.

Actual Results 

The inbuilt option is greyed out/disabled for Illustra cameras.

Solution

Create the privacy zone in the web client for the camera.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Infinova – Onvif not triggering motion

Description

When the Infinova camera is added there is no motion shown in the client

Product 

  • exacqVision Server
    • Onvif Plugin

Steps to Reproduce 

  1. Add Infinova camera to exacqVision Server
  2. Configure motion within exacqVision and/or camera
  3. Trigger motion

Expected Results 

Motion is triggered

Actual Results 

No Motion seen on Exacq

Solution

Add the following to the section to the onvif JSON file in the server configuration. 

      {<br>
        "manufacturer": "Infinova",<br>
        "motion": {<br>
          "topic": [<br>
            {<br>
              "name": "VideoSource/MotionAlarm/",<br>
              "data": {<br>
                "name": "State",<br>
                "on": "true",<br>
                "off": "false"<br>
              }<br>
            }<br>
          ],<br>
          "configuration": {<br>
            "analytics": {<br>
              "name": "MyCellMotion"<br>
            },<br>
            "rule": {<br>
              "name": "MyMotionDetectorRule"<br>
            }<br>
          }<br>
        },<br>
        "analytics": {<br>
          "topic": [<br>
            {<br>
              "name": VideoSource/ImageTooBlurry/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": "VideoSource/ImageTooDark/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": VideoSource/ImageTooBright/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": VideoSource/GlobalSceneChange/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            }<br>
          ]<br>
        },<br>
        "options": {<br>
          "createpullpoint-wsa-header": "true",<br>
          "event-type-for-motion-detection": "pull",<br>
          "event-type-for-input-trigger": "pull",<br>
          "backfill-supported": "true"<br>
        }<br>
      },<br>

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Note: If upgraded this will be removed if it is not be fixed yet

Ticket – AES-20

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