Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering

Description  If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device. Product  Steps to Reproduce  Go to Event Monitoring and set the rule up. Expected Results  The… Continue reading Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering

Internal SATA Drives Show up as Removeable Media

Description In some cases Internal SATA devices (HDDs or SSDs) may show as removable media in your task bar.  Consequently, the safe removal icon appears for the disk in the system tray (as if it is a common USB flash drive). Products Windows 10Windows 7 Enterprise Expected Results The SSD/SATA Drive shows as a Disk… Continue reading Internal SATA Drives Show up as Removeable Media

The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.

Issue The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode. When checking the EM logs, it shows. Solution This issue has been fixed on Exacq EM version 22.09.2.0 or newer.

error 86 (invalid password)

error 86 (invalid password) Description If the main server, you are setting up to connect to an archiving target on a s-series is joined to a domain there is a local group policy that needs to be configured or you will get a disconnected status ad error 86 invalid password in the server logs Notes… Continue reading error 86 (invalid password)

Stretch cards not showing in exacqVision server/client but showing in OS

Description  Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product  Expected Results  Stretch cards show… Continue reading Stretch cards not showing in exacqVision server/client but showing in OS

Create Illustra camera privacy zone

Description  This document will outline the process of creating a privacy zone on an Illustra camera. Expected Results  When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options. Actual Results  The inbuilt option is greyed out/disabled for Illustra cameras. Solution Create the privacy zone in… Continue reading Create Illustra camera privacy zone

Infinova – Onvif not triggering motion

Description When the Infinova camera is added there is no motion shown in the client Product  Steps to Reproduce  Expected Results  Motion is triggered Actual Results  No Motion seen on Exacq Solution Add the following to the section to the onvif JSON file in the server configuration. <br> Note: If upgraded this will be removed… Continue reading Infinova – Onvif not triggering motion

GSD – Onvif Not Triggering Motion

*** INTERNAL USE *** Description exacqVision Server is not detecting motion from GSD cameras using the onvif plugin. Product  Steps to Reproduce  Expected Results  Actual Results  Solution WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software Modify the “options” section for “manufacturer”: “GSD” in the onvifnvcpi.json Note: See AES-69… Continue reading GSD – Onvif Not Triggering Motion