The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.

Issue

The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.

When checking the EM logs, it shows.

[23/Aug/2022 15:23:17] INFO<br>[FailoverProcess:11068,MainThread:14776,transitions.py:326]<br>Config contents not found for server id 2

Solution

This issue has been fixed on Exacq EM version 22.09.2.0 or newer.