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Knowledge Support Support Categories exacqVision Hardware Products

Running psmove on Ubuntu Linux

*** INTERNAL USE ***

Description 

The psmove utility was designed to move psfiles to the correct location after a time zone change or if a files time does not match frame times.  It will perform a search on all local storage drives, read the PSI file header for the start time, determine if the PSI file is in the wrong folder and move it to the correct folder on the same drive.  

Product 

  • psmove
  • Ubuntu 18.04.5 LTS (Bionic Beaver) 64-bit

Instructions

The psmove utility was designed to move psfiles to the correct location after a time zone change or if file times do not match frame times.  It will perform a search on all local storage drives, read the PSI file header for the start time, determine if the PSI file is in the wrong folder and move it to the correct folder on the same drive.  

As part of the process, it creates a copy of the directory found on the local sAs part of the process, it creates a copy of the directories found on the local storage drives to the folder  “/mnt/edvr/YYYY” where “YYYY” matches any existing years folders currently located on the local storage drives.   Files are moved here to the correct folder and then will need to be manually moved back to the local storage drive(s).

This will result in a Low Disk Space message if the size of the files being moved is larger than the available space on the root partition.   If this occurs files must be moved back to the local storage drive(s) and then removed from the root partition by deleting the year folder,  “/mnt/edvr/YYYY” before psmove can be run again.  Depending on the size of the files needing correction and available space on the root partition it may be necessary to repeat this cycle several times.   Once psmove returns a result “Moved 0 file” then a final deletion of the folder “/mnt/edvr/YYYY” should be performed before resuming normal operation..

Local Storage Preparation

Since files will need to be moved from the root partition back to the local storage drives some free space will be required.  It is recommended that you check the Used Space on the Storage page and if the drive(s) is full, check the oldest content and then determine the number of days needed then create an at most expiration configuration rule which will remove older content creating free space.  Other options can be used such as coping older data to an external drive the goal is to create free space.

Linux 64-bit Example

Download PSMoveUtil.zip to the admin users Downloads folder

Open Terminal

Change directory to Downloads

Extract psmove

Copy psmove to Downloads

Make psmove Executable

Perform a Dry Run of psmove

Note:  In this example the dry run listed files and showed “Moved 1350 files” indicating that psmove  is needed. 
If it had returned “Moved 0 files” then there would be no need to run psmove.

Run psmove

If the root partition fills up the following “Low Disk Space” message appears

Change Directory to /mnt/edvr

List Contents of /mnt/edvr/

This command shows that the year folder created is 2022

Sync Corrected Files to Local Storage

This command is syncing the corrected files from the root partition back to the local storage drive.

Remove the Year Folder

WARNING make sure that you are in the correct folder /mnt/edvr before running this command it is deleting date

List Contents of /mnt/edvr

Ensure the Year folder, in this example 2022 is no longer listed

Change Directory to Downloads

Repeat the above steps beginning with “Run psmove”  until psmove returns “Moved 0 Files”

Make sure to remove the Year Folder one last time

  • Change Directory to /mnt/edvr
  • List Contents of /mnt/edvr/
  • Remove the Year Folder
Categories
exacqVision Mobile Products

Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed

Description 

Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app.

Product 

Exacq Mobile 3 app, version 22.06.5.0

Steps to Reproduce 

  1. Start by opening the mobile app with a single camera or view of multi cameras. All of the OSD time stamps are displayed.
  1. If you flip the phone so that it is held horizontally the view of the camera or views will show the time stamps correctly.
  1. Flip the device again so that the device is held vertically the camera will drop the time stamp, or if you have a view the last row of camera will drop the time stamps.

Expected Results 

You should see time stamps regardless of the orientation of the device.

Actual Results 

If you flip the orientation of the device from vertical , to horizontally, back to a vertical orientation the OSD time stamps will not show on a single camera, or the bottom row of the view.

Workaround

Clear the image by holding your finger on the image and selecting ‘Clear Panel’.

Solution

Update to Exacq Mobile 3, version 22.09 or higher.

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Categories
Knowledge Support Support exacqVision Server Products

A Range of Analog Video is Offset by One or Two BNCs After tDVR8032 Video Capture Card Replacement

Description 

A range of (16) or (32) analog video inputs are offset on both the exacqVision client and the tDVR Control Center utility (e.g. Camera 33 = VIDEO LOSS; Camera 34 = BNC 35 video; Camera 35 = BNC 36 video; Camera 36 = BNC 37 video; Camera 37 = BNC 38 video; Camera 38 = BNC 39 video; . . . ). The camera names will be correct but the actual video will be incorrect.

Product 

This article may apply to all exacqVision hybrid servers whose tDVR8032 video capture card or cards are field replaced. This article may also apply to other systems whose tDVR80xx video capture card or cards are field replaced.

Steps to Reproduce 

The problem will be immediately evident from any client by selecting cameras in the impacted range.

Expected Results 

The expectation is proper selection of all analog video inputs with matching names from all clients.

Actual Results 

A range of (16) or (32) analog video inputs are offset on all clients. The camera names will be correct but the actual video will be incorrect.

Solution

The corresponding tDVR8032 board has one or more misaligned BNC rear panel to capture card video routing ribbon cables — the cable or cables are offset by a pin or two. The connectors and cables are keyed to try to prevent it but the connectors have open ends which permit this.

The impacted tDVR8032 capture card video routing ribbon cable or cables need to be disconnected, properly aligned, and inserted into the corresponding connector or connectors.

Categories
Knowledge Support Support exacqVision Server Products

Systems MAC Address is Currently Locked Out

Description 

When attempting to import a license key using the Import From exacq.com option, an error message “This systems’s MAC address is currently locked out.” is displayed.

Product 

  • exacqVision Client
  • exacqVision Server

Steps to Reproduce 

From the Configure System page (Configuration > YOUR SERVER > Configure System) select the Import… icon in the License section.

Expected Results 

A connections is made to exacq.com and the current license key is downloaded and applied

Actual Results 

An error window appears “This systems’s MAC address is currently locked out.”

Solution

LKG has a threshold on the number of requests which can be made in a 30-minute time frame. This is based on the requesting machines IP address and is limited to 100 requests. If the threshold is met subsequent requests will be blocked and this error message is displayed.

The 30-minute time frame is on a sliding scale, wait 30 minutes from the first failed attempt and try again.

In the event the issue persists please contact technical support who will work with our LKG team to resolve.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Bosch Analytics on Newer FW

Description 

On newer versions of Bosch FW analytics will not work on Exacq. Bosch FW 7.61 is the latest confirmed working version.

Steps to Reproduce 

  • Configure analytics on Bosch camera.
  • Add camera to exacq server.
  • Setup analytics event linking.

Expected Results 

Analytics are seen and are able to be setup in event linking

Actual Results 

No analytics are seen in event linking.

Solution

As this is a Bosch FW issue it needs to be resolved by Bosch they are aware and are working on a resolution. They have estimated this as September 2022 but have not given confirmation.

Categories
Knowledge Support Support Illustra exacqVision Server Categories exacqVision Integrations

Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Description

Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit.  To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page.

Products

  • ExacqVision Server
  • Illustra cameras

Steps to Reproduce

The failure mode was intermittent and may require multiple restarts of the ExacqVision Server or just the Exacq server service in order to manifest on server software versions between (but not including) 21.12 and 22.09.

Expected Results

The expectation is that the Illustra camera video streams would be available for display on the ExacqVision clients.

 Actual Results

Occasionally, the Illustra camera video streams display as “VIDEO LOSS” panes on the ExacqVision clients.

 Solution

Downgrade to exacqVision Server version 21.12 or once available upgrade to exacqVision Server version 22.09 or higher.