Month: April 2022

exacqVision sysprep Error “Failed to Write Model number”  

Title exacqVision sysprep Error “Failed to Write Model number”   Description  During a full re-image of an exacqVision Server, while doing the sysprep, an error occurred “failed to write the model number”  (see Figure 1)   Product  exacqVision Server   Solution It was discovered that the integrator was using the wrong iso file for the… Continue reading exacqVision sysprep Error “Failed to Write Model number”  

Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)

IMPORTANT: It is advised to update to 22.3.0 so the customer have the capability of doing a backup, then proceed with the update to the version which uses elastic search. Prefix: It is not advised to revert back to a version using Apache Solr unless necessary. It is safer to do a fresh install if… Continue reading Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)

Windows Remote Desktop Connection/RDP Not Working

Title Windows Remote Desktop Connection/RDP Not Working Description  This has been observed after the Operating system has been updated to Windows 10 on exacqVision Servers using the Win10 upgrade kit.  Product  Windows 10 Remote Desktop Connection RDP Solution Make sure you have run the Deploy clean-up script as per the exacqVision field recovery instructions.  Check the desktop and… Continue reading Windows Remote Desktop Connection/RDP Not Working

LDAP Users Cannot Create User Views

Title LDAP Users Cannot Create User Views in Exacqvision Client   Description  Users logged in using LDAP cannot create user views in the exacqVision Client   Product  exacqVision Client   Steps to Reproduce  Login in as a exacqVision (not LDAP) userCreate a user view if there aren’t anyThere needs to exist at least one user view… Continue reading LDAP Users Cannot Create User Views

Audio Out of Sync on Exported AVI Files  

Title Audio Out of Sync on Exported AVI Files   Description  When playing back exported AVI files the audio is out of sync.    Product  exacqVision Client   Steps to Reproduce  From exacqVision Client export a file containing both Video and Audio saving as AVI Playback the the AVI file  Expected Results  Audio is synced with… Continue reading Audio Out of Sync on Exported AVI Files  

How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched

Title How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched Description  The “Always prompt for credentials” option requires you to enter a username and password every time you start the exacqVision client.Product exacqVision Client Solution Select the Always prompt for credentials for the server(s) on the Add Systems Page.See the Manually adding a… Continue reading How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched

Green Lock and Gear Icons in the exacqVision Client

Description  A green icon indicates a secure (HTTPS) connection is being used for either or both the configuration connection to the device and/or the video stream.  Product  exacqVision Client Solution The green lock and gear icons are used as a visual indicators of the connection protocol being used by the camera.  They can be found… Continue reading Green Lock and Gear Icons in the exacqVision Client

Screensaver Lock Screen is Activating on exacqVision Server Running Ubuntu Linux

Description  By default the screensaver lock screen is off on exacqVision Servers.  However manually created OS users may have them enabled. Product  Steps to Reproduce  Expected Results  Actual Results  Solution This has been observed on manually created users accounts which were not created, using the provided Kiosk setup scripts.In this case new kiosk user can be… Continue reading Screensaver Lock Screen is Activating on exacqVision Server Running Ubuntu Linux

exacqVision – Resetting the Operating System Password

Title exacqVision – Resetting the Operating System Password Description  How to reset the OS password on an ExacqVision Server Product  exacqVision Server Solution Either a full re-image or an on-board system recovery will need to be performed to reset the operating system password. Knowledge Base Article #935 “System Recovery using on-board recovery partition”