Month: March 2022

exacqVision – Associations

Post author By Tom Oakes
Post date March 31, 2022

Description

Create clickable links which overlay live camera panels. Associations can be created for trigger inputs/outputs, manual recording, audio inputs, two-way audio, exacqReplay and much more.

Product

exacqVision Desktop Client

Solution

Associations give exacqVision Professional and Enterprise users the ability to put their most important commands at their fingertips and improve their response time to critical alarms and events. Associations are completely customizable, users can adjust the text color, font, style, transparency, and location on screen to fit the specific camera view needs.

Accessing Associations

From the cameras Live view, right click within the panel and select Associations.
From the Configuration tree, Configuration > YOURSERVER > Associations

Configuring Associations

The exacqVision Client User Manual Associations Page
The Associations training Video

Tags Associatons, Overlay, SFA000006772, 7354, Guest, exacqVision Client

Knowledge Support Support exacqVision Client exacqVision Hardware

Reboot or Default a Camera from the exacqVision Client

Post author By Tom Oakes
Post date March 30, 2022

Description

Prior to the release of exacqVision Client Version 22.03 cameras could not be rebooted or factory restored via the Client. With the introduction of the Camera Web Configuration feature, cameras can now be rebooted or factory reset from within the Client.

Product

exacqVision Client

Solution

Access the cameras web interface via the camera web configuration page.
See Knowledge Base Article KB #7274 “exacqVision Camera Web Configuration Page” for instructions
Follow the camera manufacturers instructions to either reboot or factory restore the camera.

Tags Camera Web Configuration Page, Reboot Camera, Default Camera, 7349, SFA000017197, Guest, exacqVision Client, Factory Reset, Factory Default

Knowledge Support Support exacqVision Client

Creating a Tour From Views in exacqVision

Post author By Tom Oakes
Post date March 30, 2022

Title
Creating a Tour From Views in exacqVision

Description Creating and viewing a tour based on saved views.

Product exacqVision Client
Solution

Create views you wish to be part of the tour
See Creating a view in the exacqVision Client User Manual
Create the tour
See Creating a new tour in the exacqVision Client User Manual
Access the tour
See Accessing a View in the exacqVision Client User Manual

Tags tours, 7344, SFA000017171, Guest, exacqVision Client, Views

Knowledge Support Video Library Demo Support Categories Products exacqVision Hardware

Creating a Salesforce Article from Existing Portal KB

Post author By Bhargav Atturu
Post date March 29, 2022

Steps for copying existing portal Knowledge Base Articles into new Salesforce Articles.

Tags Level2, Training, Salesforce, 7319

Knowledge Support Video Library Demo Support Categories Products exacqVision Hardware

Creating a New Salesforce Article

Post author By Bhargav Atturu
Post date March 29, 2022

Step for creating a new Salesforce Article.

Resources:

Salesforce Article 000034381 “exacqVision Salesforce Article Template”

Tags Level2, Training, 7300, Salesforce

Knowledge Support Support exacqVision Server Categories Products

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

Post author By Brian Lakin
Post date March 29, 2022

Title

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0

Description

After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1

Product

exacqVision Server

Steps to Reproduce

Update to exacqVision Server 22.03.1
Verify motion windows are present on the Motion tab of the cameras configuration page
Stop and start the exacqVision Server service
Go back to the motion tab on the cameras configuration page

Expected Results

Motion windows are as they were before the service restart

Actual Results

Motion windows are gone

Solution

Motion still records but a rollback to exacqVision Server Version 21.09.xx is required in order to see the motion windows. Models Known to exhibit this issue:

ACM3401
ACM5601
D52
D55
E53
E54
E56
E77

This issue will be fixed in exacqVision Server 22.03.2 or higher

Tags Server, ACTI Cameras, 7287, SFA000034588, Guest, Motion, Server Software

Knowledge Support Support exacqVision Client

exacqVision Camera Web Configuration Page

Post author By Tom Oakes
Post date March 29, 2022

Description

This enhancement released in 22.03 provides a means to access cameras web interfaces directly from within the exacqVision Client

Product

exacqVision Client

General Information

Enhancement added in exacqVision Client version 22.03
Accessible from the cameras configuration page (Configuration > YOURSERVER > Configure System > Add IP Cameras > Camera Recording > YOURCAMERA
Will not be visible to users which do not have privileges to add/remove cameras
Only available to exacqVision Clients which have network access to the cameras.

Accessing

Click on either the IP Address hyperlink or the globe icon located to the right of the thumbnail image.
Depending on the camera model one of several things could occur
- You will be prompted to enter login credentials for the camera’s web interface
- You will be prompted to login, but the credentials are already populated. (See Note 1)
- You will be automatically logged into the camera’s web interface. (See Note 1)
- You will get a Page failed to Load message (see Note 2)

Note 1

Credentials will be pre-populated with existing exacqVision Client configuration information for some camera models.

Note 2

Cameras with enhanced security features may show a Page failed to Load message with error ERR_CERT_AUTHORITY_INVALID (-202)

Cert Error Resolution

Use a Web Browser

This option retains the clients SSL validation setting
Click the Open in Browser hyperlink in the upper right corner of the Cameras Web Configuration page
The default browser should launch and open the cameras url

Disabling SSL Validation

An indicator warning should appear “Unable to validate SSL certificate”, If it does not click retry
Click the hyperlink within the indicator to navigate to Client Page
Locate the “Require SSL certificate validation” option and disable by unchecking
Return to the cameras settings page and re-open it’s Web Configuration Page

Exiting the Web Configuration Page

Log out of the cameras web interface
Click the Camera Configuration hyperlink in the upper left of the Cameras Web Configuration page.
Note: Once logged in, navigating away from the cameras Web Configuration page will result in the Reload Camera Settings popup Window appearing.

Select the appropriate Response
- Reconnect – Momentarily disconnect and reconnect to the camera and move away. This is good if you have made changes within the cameras web interface.
- Don’t Reconnect – Move away without a camera disconnect/reconnect
- Cancel – Return to the current Camera Web Configuration page

Tags Camera Web Configuration Page, SFA000034582, 7274, Guest, exacqVision Client, Configuration

Knowledge Support Support exacqVision Client

Enable Local Users Accounts is Disabled Within the exacqVision Client

Post author By Tom Oakes
Post date March 29, 2022

Description

The Enable Local User Accounts check box is grayed out (Disabled) on the Enterprise or Configure System ActiveDirectory/LDAP tabs.

Product

exacqVision Client

Steps to Reproduce

Within the exacqVision Client navigate to either :
- Enterprise ActiveDirectory/LDAP tab (Configuration > Enterprise > ActiveDirectory/LDAP tab)
- or Configure System ActiveDirectory/LDAP tab (Configuration > YOURSERVER > Configure System > ActiveDirectory/LDAP tab)

Expected Results

The Enable Local User Accounts checkbox is enabled

Actual Results

The Enable Local User Accounts checkbox is grayed out (disabled)

Solution

This is expected behavior
The Enable Local User Accounts checkbox will be grayed out (disabled) if the user is currently logged in as a local user.
This is done to prevent users from accidently locking themselves out of the system.
To enable the Local User Account checkbox, you must first login as an Active Directory/LDAP user.

Tags Active Directory and LDAP, Users, 7268, SFA000017169, Guest, exacqVision Client

Knowledge Support Support exacqVision Server exacqVision Integrations

HD Analog Cameras are not Natively Supported on exacqVision Hybrid Servers

Post author By Tom Oakes
Post date March 29, 2022

Title

HD Analog Cameras are not Natively Supported on exacqVision Hybrid Servers

Description

exacqVision hybrid servers do not natively support HD analog cameras too include HD-TVI, HD-SDI, HD-CVI and AHD

Product

exacqVision Server

Solution

An encoder which supports HD analog will be required to connect an HD analog camera to an exacqVision Server. Please check the IP Camera Integration database, https://exacq.com/integration/ipcams/, for encoders compatible with exacqVision.