Encountered on : Ventura 13.5 and above We need to make sure that the client machine is Joined to the Domain via the GUI method using the instruction in the following link from Apple. https://support.apple.com/guide/directory-utility/configure-domain-access-diru11f4f748/mac Encountered on : BIG SUR 11.4Behavior: MAC Clients are not able to connect to the Domain Using LDAP only. We… Continue reading Mac Clients having issues connecting to LDAP
Month: January 2022
Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting
Customers using Cisco Meraki switches have reported that while the client on the NVR is stable, client connections from remote machines are constantly disconnecting/reconnecting. We have found that for some reason the Cisco Meraki is identifying traffic between the NVR and the remote exacqVision Client software over port 22609 as Peer-to-Peer (P2P) traffic. If a… Continue reading Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting
No motion detection on the bottom when changing to the corridor mode for the HikVision cameras
When changing the windows for the HikVision cameras to the corridor mode, it will not trigger the motion on the bottom because it’s not supported by Exacq yet. This feature will be supported on the ExacqVision Server version 22.03.
Solr Apache API on port 8983
There is currently a fix for customers who are able to access the Solr Apache API admin page from a workstation. Download EM version 21.12.2 and install it. If you are still able to access the Solr Apache API admin page on a workstation that is not the local NVR hitting port 8983, it is… Continue reading Solr Apache API on port 8983
Setting a primary group to an LDAP user
Issue If you have an LDAP group listed on the ExacqVision server, and you set this group as a primary group for a specific user. The Active Directory will not authorize this user to log in on ExacqVision software. Solution Remove this group from being the primary group of the user, or add this user… Continue reading Setting a primary group to an LDAP user
Vivotek Edge not recording locally or displaying volume in the Exacq Client
Seen on Server 21.12If you have a customer having issues with not being able to record locally to the camera’s SD and not seeing the drive status in our client make sure to check the following in the cameras gui. Check the Configuration menu under Applications and Package Management to see if the “Save to… Continue reading Vivotek Edge not recording locally or displaying volume in the Exacq Client
Thin Client Maps do not produce an image when cycling through the different maps
Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior. Example:If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a… Continue reading Thin Client Maps do not produce an image when cycling through the different maps
Limitations of M-Series Servers
Overview: Known limitations of exacqVision M-Series servers. Issue: Cloud Drive is not supported.Starting in version 21.12, EdgeStor for Illustra Cameras connected to an M-Series server will no longer be supported. If the customer still wants to upgrade, please refer to:KB #1580 “How to update the M-Series recorder”KB #6655 “M-Series – Updating Exacq Software” Solution: There are NO available workarounds for these… Continue reading Limitations of M-Series Servers
Axis D2110-VE Radar Motion does not work
Please provide these builds to customers for this issue and make sure the customer knows that motion is available as an analytic now, and needs configuration from the webpage. We will tweak the record as well once we close the ticket and in the next official release. Once this is version is out we… Continue reading Axis D2110-VE Radar Motion does not work
Unexpected Throttling, Low Memory and Server Reboot
Description In exacqVision Server versions 21.09 and 21.12 if audio outputs or push to talk are used it can cause a slow memory leak every minute. This will eventually cause the server to throttle and eventually hang or reboot. Product Solution Upgrade exacqVision Server to RC 21.12.3 or higher, which contains enhancements which should resolve the… Continue reading Unexpected Throttling, Low Memory and Server Reboot