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2021-07 EM Failover Training

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Knowledge Support Support exacqVision Server Categories Products

exacqVision Cloud Drive customers cannot presently use the main Cloudvue website to reset their user password

Issue:

exacqVision Cloud Drive customers cannot presently use the main Cloudvue website https://www.cloudvue.com to reset their forgotten user password.

Figure 1. https://www.cloudvue.com/login after clicking on the “Password Reset” link.

Overview:

exacqVision Cloud Drive users are only recognized on the exacq instance of the Cloudvue website https://exacq.cloudvue.com. The site does not provide them with the ability to manage the Cloud Drive content and therefore not intended for exacq users to log directly into it. In fact, attempting to do so will result in being automatically redirected to the “Configuring Cloud Drive” Knowledge Base article number 554 on the exacq support portal https://support.exacq.com/#/knowledge-base/article/554.

Please note that the current behavior described in this article may only be valid until the future Cloud-Drive 2.0 relaunch.

Solution:

Please try the appropriate link to reset an exacq Cloud Drive user password: https://exacq.cloudvue.com/resetpassword.

Figure 2. https://exacq.cloudvue.com/resetpassword

NOTE: After the password is reset, remember to update the exacqVision Server > Archiving > Target TAB > Settings SECTION > Password LINE ITEM on ALL servers currently using that account. 

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Knowledge Support Support exacqVision Server Categories

How multiple adapters on the same network are expected to behave

Summary

If you configure a Windows-based computer that has more than one network adapter on the same physical network and protocol subnet, you may experience unexpected results. This article describes the expected behavior of this kind of nonstandard configuration. 

More Information

Consider the following scenario:

  • You have a working computer that has Windows installed.
  • Two network adapters are connected to the same physical network or hub.
  • TCP/IP is installed as the network protocol.
  • The adapter addresses on the same subnet are 192.168.0.1 and 192.168.0.2.
  • A client on the network uses the address 192.168.0.119.

In this scenario, you may expect the two adapters on the same physical network and protocol subnet to perform load balancing. However, by definition, only one adapter may communicate on the network at a time in the Ethernet network topology. Therefore, both adapters cannot be transmitting at the same time and must wait if another device on the network is transmitting. Additionally, broadcast messages must be handled by each adapter because both are listening on the same network. This configuration requires significant overhead, excluding any protocol-related issues. This configuration does not offer a good method for providing a redundant network adapter for the same network. 

Note Windows Server 2012 includes a new feature call SMB Multichannel. SMB Multichannel is part of the SMB 3.0 protocol and lets servers use multiple network connections at the same time. For more information about SMB Multichannel, visit The basics of SMB Multichannel, a feature of Windows Server 2012 and SMB 3.0.

Note Windows Server 2012 servers cannot use multiple network connections at the same time if the network is configured by using CSMA/CD.

Assume that the server has to send a packet by using the TCP/IP protocol to a client whose address is 192.168.0.119. This address is located on the local subnet. Therefore, a gateway does not have to be used to reach the client. The protocol stack uses the first route that it finds in the local routing table. Typically, this is the first adapter that was installed. In this case, that adapter is 192.168.0.1. If the transmission fails, later retries may use the same adapter according to the entry that is found in the routing table. 

If the network cable for the 192.168.0.1 adapter fails, this does not necessarily cause the route to be removed from the routing table. Therefore, the second adapter still may not be used. 

Another thing to consider is that some network applications bind to specific adapters in the system. If a network application were to bind to the second adapter specifically, application-related traffic that was received from clients on the first adapter might be ignored by the application. This might be caused by NetBIOS name registration on the network. Additionally, if the adapter to which the application is bound fails, the application may fail if it does not use the other adapter.  

Usually, unless applications specifically demand it, this kind of configuration is not helpful. Some manufacturers make fault-tolerant network adapters to guard against a single point of failure. These adapters enable two adapters to be included on the same server but enable only one adapter to be used at a time. If the primary adapter fails, the driver deactivates the first card and enables the second by using the same address configuration. The result is a fairly seamless transition to the alternative adapter. This is the preferred method to guard against a single network adapter as a single point of failure.

Microsoft article link

https://support.microsoft.com/en-us/topic/how-multiple-adapters-on-the-same-network-are-expected-to-behave-e21cb201-2ae1-462a-1f47-1f2307a4d47a

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Knowledge Support Support exacqVision Client exacqVision Server Products Uncategorized

Exporting Video to a Network Share

In order to export to a network drive, you first have to Map it.

To Map a Network drive go to File Explorer in Windows.

1. Open File Explorer from the taskbar or the Start  menu, or press the Windows logo key  + E.

2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive. 

Screenshot of File Explorer

3. In the Drive list, select a drive letter. (Any available letter will do.)

4. In the Folder box, type the path of the folder or computer, or select Browse to find the folder or computer. To connect every time you log on to your PC, select the Reconnect at sign-in check box.

5. Select Finish.

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Issues with Relays on Axis A8004-VE

After updating to 20.12 or 21.03 the relays don’t work for Axis A8004-VE

Will be backpatched in 21.09, currently there is a DEV Build 21.06.107

https://trac.exacq.com/DVR/ticket/22891