Product exacqVision Server 6.2 to 7.2.3 <br> Symptom ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked. This is because the XML is reporting the secondary context as being an independent PTZ which is something generally used for fisheyes where PTZing one stream… Continue reading ONVIF PTZ camera with two streams may display as two different cameras even if “Manage all streams as quality” is checked
Month: May 2021
Factory default E-Series encoders not discoverable on Una LC-Series server
Affected platforms Una LC-Series with exacqVision 7.2 <br> Symptom Factory default E-Series encoders are discoverable through UPnP on the same subnet, but do not respond to WS-Discovery requests across subnets unless a DHCP server is present. On an Una POE port a DHCP server does not exist, so discovery only works on the same subnet,… Continue reading Factory default E-Series encoders not discoverable on Una LC-Series server
Integrating exacqVision with a Kantech EntraPass installation that uses EntraPass Web may prevent use of EntraPass Web, or vice versa.
Affected platforms exacqVision 7.4 with EntraPass 6.05.02 or newer <br> Symptom By default EntraPass only allows a single connection to EntraPass Web. When exacqVision is integrated with EntraPass Web, it consumed a connection EntraPass Web. If EntraPass Web then attempts to connect, it will fail. Likewise, if EntraPass Web is connected first, exacqVision will fail… Continue reading Integrating exacqVision with a Kantech EntraPass installation that uses EntraPass Web may prevent use of EntraPass Web, or vice versa.
Retrieving iOS crash logs
If the Exacq Mobile 3 application crashes, the operating system will generate and save a crash log. The user can send the crash log to the mobile team so that the mobile team may interpret them and try and deduce what caused the crash.To retrieve a crash log on an iOS device:
Must use unique UDP port for each DSC Neo panel a server connects to
Affected platforms exacqVision 7.4 <br> Description When integrating to a Neo panel using UDP configuration, in the exacqVision Client a UDP port number must be specified. Using the panel’s default will work for the first panel configured for that server. For all subsequent panels, first change the application UDP port number in the panel to… Continue reading Must use unique UDP port for each DSC Neo panel a server connects to
Getting All Analog Inputs to Show on Video Out
Affected Systems – Hybrid LC units running Ubuntu version 10.04 or 12.04. Symptom – Unable to display all 16 analog channels on a spot monitor via the Video Out in a 4×4 format.Resolution – We must change the default value in dahua.ini to force the desired video standard. Log into the system as the Admin – Log out of the user… Continue reading Getting All Analog Inputs to Show on Video Out
S-Series will not allow configuring volumes via the exacqVision client
If you are configuring your S-Series volumes from the exacqVision client, but they will not initialize, do the following: Check to see if the StorCLI binary is in your path. This is the program that allows exacqVision server to communicate with, and configure drives from the exacqVision client. $ ls /usr/local/bin/storcli If no results are… Continue reading S-Series will not allow configuring volumes via the exacqVision client
Login refused when adding a Kantech server in exacqVision
Purpose: To allow an exacqVision server to authenticate to a Kantech server successfully, we must first give that user permission to do so. This guide assumes that SmartLink has been installed and is being utilized.Procedure: Go to Kantech server and open the Entrapass softwareOpen the Operator tabSelect desired userSelect Web parameters tabCheck Allow login and Concurrent… Continue reading Login refused when adding a Kantech server in exacqVision
Saved Digital PTZ View displays incorrectly when searching
Product exacqVision Client 6.0 to current <br> Description If you use the same video input, one with digital PTZ enable and zoomed in and the other with Digital PTZ disabled, the saved view will not display as intended when searching that view on the Search Cameras page. <br> Solution Enable Digital PTZ on both instances.… Continue reading Saved Digital PTZ View displays incorrectly when searching
Troubleshooting excessive config updates
When a Server’s configuration is updated excessively, the Client “flickers” repeatedly. It will be helpful to know which plugin’s config is being updated so you know where to focus your troubleshooting.Run the following commands, depending on your OS environment to see which plugin’s xml was updated most recently. Windows: 32-bit: dir “C:\Program Files (x86)\exacqVision\Server\” /o:-d… Continue reading Troubleshooting excessive config updates