Some Illustra models, specifically ISL02B1BNWIY, will initially connect, but then disconnect after 1 minute.
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Fixed in exacqVision Server 20.03.124
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exacqVision Server 20.03.6
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exacqVision Server 20.03.124
Some Samsung models are not supported in regards to motion window configuration.
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Configure motion windows via the cameras web interface.
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Capability added to exacqVision.
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exacqVision Server versions prior to 20.03.123
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20.03.123
If a user has only one group visible to them, an attempt to add a server to the group will inadvertently add the server to the root group. And hence be invisible to a user if they are not root user.
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5.1.9.115770
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All
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Server should be added and displayed on server list page
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Server is added but will not be displayed on testUser’s server list page.
This server will be displayed on the root group’s server list page.
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Only Add a server through ESM UI if you have multiple groups visible to you.
You can also add a server through the ESM API no matter how many groups you have visible to you.
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S-Series models running Ubuntu 18.04, may fail to create some partitions.
This issue is not easily noticeable in exacqVision Client, unless the end user looks closely to observe gaps in the partition list. It can be more easily detected from terminal. Notice the “b” flag is missing indicating a non-block device.
root@exacqu-desktop:/dev# ls -l sda*brw-rw---- 1 root disk 8, 0 May 22 12:34 sdabrw-rw---- 1 root disk 8, 1 May 22 12:34 sda1brw-rw---- 1 root disk 8, 10 May 22 12:34 sda10brw-rw---- 1 root disk 8, 11 May 22 12:34 sda11brw-rw---- 1 root disk 8, 12 May 22 12:34 sda12brw-rw---- 1 root disk 8, 13 May 22 12:34 sda13brw-rw---- 1 root disk 8, 14 May 22 12:34 sda14brw-rw---- 1 root disk 8, 15 May 22 12:34 sda15brw-rw---- 1 root disk 259, 2 May 22 12:34 sda16brw-rw---- 1 root disk 259, 3 May 22 12:34 sda17brw-rw---- 1 root disk 259, 4 May 22 12:34 sda18brw-rw---- 1 root disk 259, 6 May 22 12:34 sda19brw-rw---- 1 root disk 8, 2 May 22 12:34 sda2-rw-r--r-- 1 root root 2097152 May 22 12:34 sda20brw-rw---- 1 root disk 259, 11 May 22 12:34 sda21brw-rw---- 1 root disk 8, 3 May 22 12:34 sda3brw-rw---- 1 root disk 8, 4 May 22 12:34 sda4brw-rw---- 1 root disk 8, 5 May 22 12:34 sda5brw-rw---- 1 root disk 8, 6 May 22 12:34 sda6brw-rw---- 1 root disk 8, 7 May 22 12:34 sda7brw-rw---- 1 root disk 8, 8 May 22 12:34 sda8brw-rw---- 1 root disk 8, 9 May 22 12:34 sda9
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Reboot the system after partitioning the RAID volume, but before attempting to set partition(s) to extended storage or archiving.
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Ubuntu 18.04
exacqVision Server versions lower than 20.06.1
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exacqVision Server 20.06.1
Why would someone ever want to execute dpkg-reconfigure when edvrserver already installed? To re-execute any of the following postinst actions:
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To be clear, this is a very rare situation, and I suspect no user should ever have a reason to attempt it anyway. But just in case they do, this KB addresses the misleading error message.
If multiple servers share the same IP but have different ports. ESM will remove additional servers with same IP, only using one of the servers. It should include all of these servers.
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4.9.23
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All
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Add multiple servers on ESM with same IP Address and different port numbers Sync ESM with thick client
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All servers on ESM should be synced to thick client
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For server with the same IP address and different port numbers, only one server on that IP is synced to the client
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There is no known work around for this issue
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Some ONVIF cameras report motion by means of a “pull-point” connection separate from the streaming video connection. If the camera unexpectedly closes the motion status connection, the server will retry the connection in order to reacquire motion status. When this happens, the corresponding server log messages will resemble:4/27/2020 02:59:38.464 AM onvifnvcPI Error http://172.19.232.75:80/onvif/subscribe_service: pull point socket exception.4/27/2020 02:59:38.464 AM onvifnvcPI Verbose http://172.19.232.75:80/onvif/subscribe_service: Timeout triggered.4/27/2020 02:59:38.464 AM onvifnvcPI Verbose http://172.19.232.75:80/onvif/subscribe_service: Pull point is now UNINITIALIZED4/27/2020 02:59:38.464 AM onvifnvcPI Verbose 172.19.232.75: Pull point needs to be initialized
When we finally abandon retries, we omit the “Pull point needs to be initialized” log message.
However, if a camera repeatedly closes the motion status connection due to firmware defects or other unknown issues, this can cause excessive server log error messages. In exacqVision Server 5.4.0, this retry behavior was limited to 6 attempts, in order to reduce logging.
Unfortunately, some ONVIF cameras are known to periodically timeout the motion connection, with the expectation that servers should periodically re-establish a “fresh” motion status connection. In such case, the server appears to show live video but no motion flag, and in turn, motion recording will cease.
Depending on the particular ONVIF camera, this symptom can occur after minutes, hours, or longer.
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Use continuous recording or upgrade.
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Fixed in exacqVision Server version 20.03.119
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exacqVision Server lower than 20.03.119
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exacqVision Server 20.03.119
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A user-admin cannot successfully change their own name on a Start system.
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4.6.3.25895 May 11, 2011
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All
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On a system with a Start license
Create a ‘test’ user in the User Admin group
Your choice of name and password
Login to the system as the ‘test’ user
Change your username
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Expected username to change
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Client logged in as admin will see the new username.
Client login attempt with new username will fail.
Can still login with the old username.
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Login as ‘Admin’ or a Full Admin user or a different User Admin user.
Change the username.
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8.7.10703
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When exacqVision Server connects to an IP camera, it normally configures the camera with the IP address of an NTP time server, so that the camera will automatically keep time synchronized. Normally, cameras will then enable sync.
However, some ONVIF cameras, such as Honeywell H3W2GR1 or Tyco Security Products Essential 4, do not automatically enable sync. As a result, video timestamps may inadvertently drift.
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Check the camera’s web interface, to verify whether NTP sync has been enabled, and if not, to manually enable it.
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Beginning with 20.03.118, exacqVision Server now enables NTP sync as a precaution.
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exacqVision Server version lower than 20.03.118
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20.03.118
Even though the default max user name length on Django base classes is set to 30, ESM code attempts to override it with a max length of 255. However, while actually trying to create user names longer than 30, ESM fails with the database save length check error. For example, this error can be recreated when attempting to login with a LDAP, with ESM trying to create long user name ‘abcdefghijklmno@cfsad.com (domain)’ in the database
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4.9.23
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All
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Attempt to login into ESM from the client’s ‘Synchronize with ESM’ page using a LDAP name that is longer than 25 (will be > 30 by the time ESM appends ‘(domain)’ to the user name).
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User login succeeds
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User login fails with a client pop up “Please check your URL”.
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None
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