Symptom: System enters a crash loop after running for some time on Windows platforms. Problem: This issue is caused by a handle leak and manifests itself as a networking error or failure to create processes. Logs may indicate the following: 1/9/2019 3:12:25 AM StreamPI Warning LDAP: Failed to execute (1450). 1/9/2019 3:12:25 AM StreamPI Warning… Continue reading Server crash on start-up with 9.8.2
Month: April 2021
Curl Broken on Axis Edge Artpec-4/5 with 8.50 Firmware
Symptom: Netconfig, LDAP, notifications, and remote update fail to work. <br> Problem: The cURL binary does not work with Axis firmware 8.50 on Artpec-4/5. Introduced in version 8.9.5. <br> Solution: Update Edge version to 9.9.11 or higher.
De-elevation notes for Support team
The 9.8 (2018-12) server release introduced support for “de-elevation”. De-elevation means that the exacqVision Server services run at lowered operating system privilege levels. In a theoretical case of a security breach or vulnerability where an attacker could somehow inject code to be executed under the guise of the server, that code will not be able… Continue reading De-elevation notes for Support team
Some Disks May Be Reported Twice In Server Storage Management Functions
Some hard disks may be reported twice in Windows, which may manifest in one or more of the following conditions: One instance can indicate a storage alarm, while the other does not.The non-alarmed instance may be the only one shown in the client, leading the user to believe that there are no storage alarms.Both instances… Continue reading Some Disks May Be Reported Twice In Server Storage Management Functions
Enabling Core Dumps on Linux/Ubuntu with exacqVision Server
Beginning with exacqVision Server 9.8.x, enabling or disabling exacqVision core dumps may be performed as follows:To Enable: Open Terminal sudo touch /usr/local/exacq/server/enabledumps There is no need to restart the service for any reasonWithin 1 second, SysmgmtPI will log SYSMGMTPI: enabled core dumps If the server crashes, you may grab the dump file /usr/local/exacq/server/logs/core_dump.gz(Prior to 19.03.x, the location was /usr/local/exacq/server/blob/core_dump.gz)This… Continue reading Enabling Core Dumps on Linux/Ubuntu with exacqVision Server
ExacqVision Server version 9.8 or higher requires Windows PowerShell.
Symptom: exacqVision Server service fails to start with Error 1053: The service did not respond in a timely fashion. <br> Problem: Windows Server 2008 does not include Windows PowerShell which is required on exacqVision Server versions 9.8 or higher. <br> Solution: Option 1: Stay at exacqVision Server 9.4 Option 2: Upgrade the operating system to a supported… Continue reading ExacqVision Server version 9.8 or higher requires Windows PowerShell.
Panasonic Cameras fail to connect on server version 9.6 or higher with Connection error (407)
Symptom: Panasonic Cameras fail to connect on server version 9.6 or higher with Connection error (407) <br> Problem Panasonic cameras fail to connect with an HTTP Connection Error 407. The http data stream sent for the client is correct, but access to the URL requires the prior use of a proxy server that needs some… Continue reading Panasonic Cameras fail to connect on server version 9.6 or higher with Connection error (407)
Client restart due to Intel drivers
There is an issue with Intel drivers on Linux systems where customers might call in regarding the client closing or restarting with any of our Linux hardware, but most likely with LC and G-Series PoE is where we’ve seen it. The issue is documented in #d19225. You can tell that this issue is happening because you… Continue reading Client restart due to Intel drivers
Configuring exacqVision S-Series Enterprise System with LSI RAID Controller with all JBOD Disks
exacqVision S-Series systems with LSI RAID controller running exacqVision Server 6.4.x display an empty Network tab on the Storage page if all disks are configured for JBOD. To fix this issue, complete the following steps: On the S-Series system, download the udev_gen.sh script (attached below).cd to the location where the script was downloaded and run sudo ./udev_gen.sh.… Continue reading Configuring exacqVision S-Series Enterprise System with LSI RAID Controller with all JBOD Disks
Fork error issue
Linux Fork issue: Any customer having this issue should increase their swap from 512 to at least 1GB or 2GB. (2 recommended) To work around this issue we can manually add additional swap space with the following commands: sudo dd if=/dev/zero of=/swapfile2 bs=1M count=1024 sudo chmod 600 /swapfile2sudo mkswap /swapfile2echo $’/swapfile2\tswap\tswap\tdefaults\t0\t0′ | sudo tee –append… Continue reading Fork error issue