In Linux systems a filesystem error may cause a storage volume to be re-mounted by the operating system as Read-Only. This could be evident on the Storage page under the Drives tab when the volume status changes to ‘Write Error’ or when you attempt to search for video and find the system does not appear… Continue reading How to Determine if a Drive is Read-Only
Month: April 2021
Changing/Testing advanced ESM settings manually
For some more advanced settings/options on ESM, navigate to ESM installer directory/folder. Here on the commandline as an admin user, you can use the installer.exe (windows), or installer executable for different actions. <br> Check/Change database settings Commands to run: Linux: sudo ./installer decrypt (will generate EnterpriseManager.tmp – View or change settings here)sudo ./installer encrypt (do… Continue reading Changing/Testing advanced ESM settings manually
Neo panel: initial state not updating
In installations where zone 1 is not configured in the panel, our server will fail to retrieve the initial state of all zones in the panel. This is because the itv2 command used to request the zone states fails. A workaround is to assign zone 1 to a partition. Fix for this issue will be… Continue reading Neo panel: initial state not updating
Axis showing “Request Not Found” when streaming video
Description When connecting to some Axis cameras that do not support shock event, it could get into a state showing “Request Not Found” in the status of “Add IP Cameras” page. When in this state, the camera is actually connected and streaming video. The issue is that the device does not support shock returning a… Continue reading Axis showing “Request Not Found” when streaming video
HBA jumper placement
Description The Host Bus Adapter (HBA) cards have a series of jumpers in place that should not be moved. See below pictures for proper jumper placement.
Browser Client behavior with privacy mode
Description Most modern browsers provide a privacy mode for viewing web sites (e.g. “Incognito Mode” for Chrome, “Privacy Window” for Firefox, “InPrivate Window” for Edge). These privacy modes all operate on the same core principles, by not allowing any data generated by that browser window to persist once it is closed. The web client stores… Continue reading Browser Client behavior with privacy mode
License expiration may show a day off in ESM
Depending on the timezone offset of the ESM server and the date of the license, it may show the expiration off by a day. There is no way to work around this short of applying a license with the date adjusted. The server will still function properly, though ESM may stop monitoring the server a… Continue reading License expiration may show a day off in ESM
Illustra3 Pro Motion Detection Not Working
Description The Pro Gen3 series uses the TI video chipset and requires at least one H.264 stream at 1920×1080. The illustra3 plugin would not allow changing the encoder type to MJPEG in Stream 2 but it does not prevent the user from setting Stream 2 to MJPEG, which causes motion related issues with our plugin.… Continue reading Illustra3 Pro Motion Detection Not Working
How to delete a large amount of camera events from ESM
Description Perform the following steps to remove a large amount of camera events from the ESM Postgre database: <br> Removing Events: Shutdown all ESM servicesStart command prompt as admininistrator (do not use powershell)Change directories to exacqVisionEsm\PostgreSQL\9.2\bin and run the following:pg_dump -U postgres –schema-only ESM > ESM.sql#psql -U postgres -d ESMDROP TABLE camera_cameraevent CASCADE;DROP TABLE report_eventid… Continue reading How to delete a large amount of camera events from ESM
exacqVision Server fails to start
Affected platforms exacqVision Server 9.8 <br> Description When a file “C:\Program” exists, the Windows Service Control Manager (SCM) will fail to start the exacqVisionServer service. <br> Workaround Perform the following steps: <br> Resolution Update to exacqVision Server 19.03.0 or higher