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exacqvision Server May Not Enable NTP Sync On Certain Onvif Cameras

Issue

When exacqVision Server connects to an IP camera, it normally configures the camera with the IP address of an NTP time server, so that the camera will automatically keep time synchronized. Normally, cameras will then enable sync.

However, some ONVIF cameras, such as Honeywell H3W2GR1 or Tyco Security Products Essential 4, do not automatically enable sync. As a result, video timestamps may inadvertently drift.

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Workaround

Check the camera’s web interface, to verify whether NTP sync has been enabled, and if not, to manually enable it. 

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Resolution

 Beginning with 20.03.118, exacqVision Server now enables NTP sync as a precaution.

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Version Affected

exacqVision Server version lower than 20.03.118

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Version Fixed

20.03.118