March 2021 – Exacq

Dirty Cache not allowing OS to boot

If a customer calls with a system not booting and is prompted to hit X to clear the Cache, please see this forum on current suggestions and provide feedback. https://forum.exacq.com/t/current-issue-dirty-cache/74 Note: This has not been fully root caused yet but recommendations can be found here:

2021-03 March Quarterly Release Training

Feature – Axis Body Worn Cameras Client – Enhancement – Axis body worn camera support. #21843Client – Enhancement – Added support for search only cameras and audio for Axis body worn.Client – Enhancement – Added config options for axis body worn cameras.Server – axisbwpi – Add support for the Axis body worn camera system #21204… Continue reading 2021-03 March Quarterly Release Training

SCN-00000020 – G-Series PoE update

SCN #SCN-00000020Title of SCNG-Series PoE updateTRAC #Effective VersionLaunched February 15, 2021Products AffectedLC UNAReason for Change (Summary)Now available in 4 – 8 – 16 Ports Change The G-Series PoE line, which consolidates/replaces the M-Series and LC UNA, is now available in a 16 Port option. The existing 4 and 8 Port machines will now come with… Continue reading SCN-00000020 – G-Series PoE update

Firmware Issue Notification and Solution

exacqVision Dealer, You are receiving this email because we believe you may manage an exacqVision server affected by the issue below. Exacq has been made aware of a firmware issue affecting 2TB Western Digital drives. This issue manifests itself on our exacqVision servers as a drive in the RAID Array going to ‘Unconfigured Bad.’ While… Continue reading Firmware Issue Notification and Solution

Replacing a Drive in an LSI 3ware RAID Array

To install a replacement drive in an exacqVision system with an LSI 3ware RAID array, complete the following steps. NOTE: This procedure requires a Phillips-head screwdriver and approximately 20 minutes to complete. If applicable, close the exacqVision Client software, log out of the operating system user account, and log in as an administrator. To log out… Continue reading Replacing a Drive in an LSI 3ware RAID Array

Manually Configuring HTTPS for Web Service Certificate and Key Path

The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher. NOTE: Wildcard certificates cannot be uploaded through the exacqVision Web Service administration interface. However, they may be used when manually configured. Products Steps