If a customer calls with a system not booting and is prompted to hit X to clear the Cache, please see this forum on current suggestions and provide feedback.
https://forum.exacq.com/t/current-issue-dirty-cache/74
Note: This has not been fully root caused yet but recommendations can be found here:
| SCN # | SCN-00000020 |
| Title of SCN | G-Series PoE update |
| TRAC # | |
| Effective Version | Launched February 15, 2021 |
| Products Affected | LC UNA |
| Reason for Change (Summary) | Now available in 4 – 8 – 16 Ports |
The G-Series PoE line, which consolidates/replaces the M-Series and LC UNA, is now available in a 16 Port option. The existing 4 and 8 Port machines will now come with Professional licenses as well. LC systems are no longer being manufactured.
Specs:
This machine should be troubleshot similar to any machine with the standard exacqVision Linux image.
The Power Supplies between the different versions are NOT interchangeable.
The 16 Port includes OS-on-SSD, the 4 and 8 Port do not.
Both graphics connections can be used simultaneously. If 2 monitors are connected, the 2nd is automatically configured for Extended Desktop.
PoE budget warning light on front of machine.
exacqVision Dealer,
You are receiving this email because we believe you may manage an exacqVision server affected by the issue below.
Exacq has been made aware of a firmware issue affecting 2TB Western Digital drives. This issue manifests itself on our exacqVision servers as a drive in the RAID Array going to ‘Unconfigured Bad.’ While this is a recoverable error, due to the nature of the firmware issue with Western Digital, it will occur again. The scope of when these drives were used is fairly narrow within Exacq.
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The only systems Exacq built using drives with this firmware were the A, Z, and S-Series servers with RAID and 2TB drives. Browse to your ‘Configuration’ page and select ‘Storage’ from the tree. Then select the ‘Hardware’ tab on the right. As you select ‘disks’ listed, you will see a firmware version listed. If this is RR02, proceed to the firmware upgrade process below. If not, no action is needed.
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Caution: Do not attempt to use this firmware on other drive families or capacities as it will not resolve the issue and may cause drive failure.
Note: In some instances, there may be a mix of drives that do not have the RR02 firmware. In these cases, you can select the individual drive ports in the command line, i.e. 1,5,17 instead of all.
If you have any problems with these instructions, contact our support team at +1-317-813-3717, or via a web form at www.exacq.com/support/form.
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Firmware-Issue-Notification-and-Solution.pdf
To install a replacement drive in an exacqVision system with an LSI 3ware RAID array, complete the following steps.
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NOTE: This procedure requires a Phillips-head screwdriver and approximately 20 minutes to complete.
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If applicable, close the exacqVision Client software, log out of the operating system user account, and log in as an administrator. To log out in Windows, click Start and then Log Off; to log out in Linux, click the power icon and then Yes. Then select the administrator account and enter the admin password to log in.
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Exit exacqVision Client and open 3DM2 so that you can verify the drive that needs to be replaced. To open 3DM2 In Windows, click Start/Programs/3Ware/Connect to 3DM2; to open 3DM2 in Linux, select the Mozilla Firefox icon in the menu bar.
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Select Continue to this Website.
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Select Administrator from the Login drop-down list and type admin256 as the password.
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Select Maintenance from the Management menu.
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Verify the drive to be replaced. Note that the drive numbering begins with zero; thus, if the page indicates that drive 3 is not present, replace the fourth physical drive.
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Remove the drive to be replaced. Unlock the drive bay containing the drive by sliding the latch to release the caddy. It could look like either of the following examples.
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Remove the drive by sliding it toward you.
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Use the screwdriver to remove the four screws from the sides or bottom of the drive caddy.
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Verify that the drive array is rebuilding.
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Close the browser and open exacqVision Client.
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The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher.
NOTE: Wildcard certificates cannot be uploaded through the exacqVision Web Service administration interface. However, they may be used when manually configured.
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"webserver": { "listen": 80, "tls": { }<br><br> "webserver": { "listen": 80, "tls": { "listen": 443, "cert": "path/to/your/cert", "key": "path/to/your/key", "type": "none" }<br><br><br>