Month: August 2018

ESM 5.4 Displays Incorrect User Status on User List Page

Symptom: The User List page always shows a red ‘X’, indicating the user has a conflict.  <br> Problem: This shows incorrectly even if the user is sync’d properly.  <br> Solution: Update ESM to version 5.5.6 or higher.  <br>

How to Create a User in Kantech for Security Integration with exacqVision

Configuring an Operator to Receive Events from the EntraPass server 1. Login to the Workstation using installer credentials.2. Add a new Workspace (System > Workspace).    a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs.         The screenshots below show the workspace permissions for the ‘exacqws’ workspace.… Continue reading How to Create a User in Kantech for Security Integration with exacqVision

Hard Drive Self-Test Broken On Older Linux Systems with 9.2

Symptom: When clicking the ‘Self-Test’ button for hard drives, nothing happens. <br> Problem: Introduced in exacqVision Server 9.2.1, a code change broke the self-test functionality for older Linux systems that do not have Smartctl installed.  Smartctl is not listed in the ‘Version Information’ panel on the ‘System Information’ page of the client.  <br> Solution: Option… Continue reading Hard Drive Self-Test Broken On Older Linux Systems with 9.2

Unable to Edit Web Service Scheduled Update in ESM

Symptom: When scheduling an update to a web service through ESM, a user cannot edit the scheduled update.  <br> Problem: Clicking on the Edit option for a scheduled update to a web service from within ESM results in an error.  This can be seen from the Web Services page when clicking to the Web Service… Continue reading Unable to Edit Web Service Scheduled Update in ESM

Server May Indicate False HD Temperature Alarms on Systems with LSI RAID

Symptom Client displays temperature alarms on hard drives. These may indicate temperatures near 1° C, or between ~20000-30000° C.  <br> Problem This behavior was seen from the following Western Digital HD models when connected to LSI storage controllers. WD4002FYYZWD8002FRYZWD8003FRYZWD6002FRYZWD80PUZXWD101KRYZWD121KRYZ <br> Solution Update the ExacqVision Server version to 9.3.9 or higher, also back-patched into 9.2 RC.  <br>

How to Manually Dump the ESM Schema

If you want extract the schema of ESM, perform the following steps: 1.  Navigate to the install folder:       Windows:  C:\exacqVisionESM\EnterpriseSystemManager\       Linux:  /usr/local/exacq/esm/ <br> 2.  Execute the following:       Windows:   installer.exe generatescripts PATH\FILENAME        Linux:   ./installer generate scripts PATH/FILENAME  <br>

SMART Attributes May Not Appear for LSI RAID Disks

Symptom: S.M.A.R.T. attributes do not appear for hard disks attached to the LSI RAID controller.  <br> Problem: Issue introduced with exacqVision Server 9.2.3 when support was added for the F2A chassis model using the LSI HBA. <br> Solution: Update exacqVision Server version to 9.4.0 or higher.   <br>

Samsung SPE-100/400 Causes Server Crash

Symptom: exacqVision Server crashes when connecting to a Samsung SPE-100/400 using the native Samsung plugin.  <br> Problem: This encoder is only supported for use with the Onvif plugin (device type). Additionally, the device firmware only supports HTTP version 1.0 but Live555 defaults to 1.1.  <br> Solution: Connect to the device with the Onvif device type… Continue reading Samsung SPE-100/400 Causes Server Crash

NotifyPI fails with cURL error 55

Symptom: Email notifications fail to be received.  <br> Problem: Server logs resemble: 15/12/2016 2:54:54 PM NotifyPI Warning Profile Description: Playground. Notification attempt return code= 55 15/12/2016 2:54:54 PM NotifyPI Verbose curl: (55) MAIL failed: 530 15/12/2016 2:54:54 PM NotifyPI Error Failed to send notification using profile Playground. This message will be retried This is caused… Continue reading NotifyPI fails with cURL error 55