Month: March 2017

Changing the EM Web Service port

Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), uses Apache to provide the underlying web server. During initial install a graphical dialogue will allow you to change your port numbers. If you’ve already installed the application you may wish to perform this change manually. The first step to manual editing is to find… Continue reading Changing the EM Web Service port

Exacq Software/Service Connections Diagram

This diagram illustrates how the various Exacq applications work together and the ports used to communicate. Internal (LAN) Remote (WAN) In cases where external users plan to connect for remote monitoring, you will may need to configure port forwarding on your router to allow traffic on those ports to pass through. exacqVision provides several ways… Continue reading Exacq Software/Service Connections Diagram

How to update the M-Series recorder

** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. M-Series recorders currently can be updated using two methods. ** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. <br> Related Articles <br>

Why is my exported video shorter than the search length?

When exporting video, from time to time you may notice that the length of the exported AVI or MOV file is slightly shorter than the video you marked in the client to be exported. <br> This occurs because when the video from the client is transcoded to a different format the length is determined by… Continue reading Why is my exported video shorter than the search length?

Exacq Mobile 3 Microphone Support

Microphone support, for sending audio from your device to an exacqVision Server, was added in Exacq Mobile 3, version 8.4. All installations of Exacq Mobile 3 acquired from Google Play and the Apple App Store support sending audio to an exacqVision Server. <br> Important Note To send audio to an exacqVision Server using the mobile… Continue reading Exacq Mobile 3 Microphone Support

Web Service notes for M-Series performance

The following settings are recommended for ensuring the best performance of the web service on the M-Series: Start License: Change the recording format of each camera to “JPEG”.Pro License: Add a secondary stream for each camera, setting the recording format of the secondary stream to “JPEG”. Note: It may be necessary to create a view… Continue reading Web Service notes for M-Series performance

Camera-to-Recorder HTTPS Connections

exacqVision supports connecting to many cameras using HTTPS. Depending on the camera firmware capabilities and the device type plugin used in exacqVision the level of encryption provided may vary. Using the IP Camera Integration Database, you may choose to filter the displayed results by devices which support SSL (HTTPS). <br> Connecting with HTTPS When adding… Continue reading Camera-to-Recorder HTTPS Connections