Using exacqVision Web Service with Edge Cameras

Edge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine. The web service can be run on other machines but you will need to enter the… Continue reading Using exacqVision Web Service with Edge Cameras

Changing the OS admin password on exacqVision Linux machines

The process to change the admin password for the Operating System varies depending on which version you are using. The OS version can be found by entering the following command in a Terminal: cat /etc/issue Use the Contents menu to the left to go directly to the version of your operating system. <br> Ubuntu 18.04… Continue reading Changing the OS admin password on exacqVision Linux machines

How to Record Video and Audio with a Single Button

A common request from exacqVision users, especially those monitoring interview rooms is to be able to toggle on and off recording of video and audio. It can become inefficient and confusing to create multiple soft triggers to record both video and audio, and even more so if you have multiple cameras or microphones in the… Continue reading How to Record Video and Audio with a Single Button

Illustra Pro Gen2 Domes 2/3/5 MP experiencing motion event issues

Description Affects 2/3/5MP Pro Gen2 Dome with motion set to ON and could not be turned off. This only affected Pro Gen2 DOME models.Models affected include:IPS02D2OCWITIPS02D2ISWITIPS03D2OCWITIPS03D3OCWITIPS03D2ISWITIPS05D2OCWIYIPS05D2ISWIY<br> Tested Version ExacqVision Server 8.0.4.104612 <br> Platform All platforms <br> Steps to reproduce Connect to a 2/3/5 megapixel Pro Gen2 Dome with firmware 1.2.0.Generate motion activity in the camera’s… Continue reading Illustra Pro Gen2 Domes 2/3/5 MP experiencing motion event issues

Example Network Diagram for Multi-NIC Systems

Best practice for servers with more than one NIC includes isolating camera traffic to a separate scheme. This practice not only isolates camera bandwidth consumption from other network traffic, but also adds an additional layer of security to prevent workstation users from accessing cameras and video streams directly. Whether using separate network switches or creating… Continue reading Example Network Diagram for Multi-NIC Systems

Steps for changing the Company Name in Kantech post-install

The following steps as outlined by Kantech support and apply to all versions.The company name is configured only during the installation of the applications, once is installed it cannot be modified from the software.This is the procedure to change the company name that will display on the reports executed from Server workstation, Additional workstation or… Continue reading Steps for changing the Company Name in Kantech post-install

ESM: On Mac with Safari, Camera Inspection thumbnails fail to show

Description On MAC with Safari, Camera Inspection thumbnails, i.e. snapshots fails to show intermittently. Version Introduced 4.4.0 Platform ESM/Mac OS/Safari Steps to reproduce From a Mac machine, using the Safari web browser, go to the Camera Inspection page.Refresh the page a few times, say 10 times. Expected result Thumbnails images for Snapshot show up every… Continue reading ESM: On Mac with Safari, Camera Inspection thumbnails fail to show

Second Reviewer

Second Reviewer is a feature available for highly sensitive areas which requires two users to authenticate in order to access recorded video. This feature is hidden by default, and requires a special configuration file to make it visible. NOTE: When Second Reviewer is enabled: <br>

ESM API exacqVision Server License Filter by isCurrent does not work

Description https://tyc100.exacq.net/api/servers/tyc100er1249023085/licenses/?isCurrent=True When using the above API, the isCurrent filter does not properly filter out the old licenses. A similar filter works on the generic API for all servers. https://tyc100.exacq.net/api/servers/licenses/?server=tyc100er1249023085&isCurrent=True <br> Version Introduced 4.1.7.95208<br> Platform All Platforms <br> Steps to reproduce Verify that the link:https://tyc100.exacq.net/api/servers/tyc100er1249023085/licenses/?isCurrent=True only returns licenses with isCurrent field set to true<br> Expected… Continue reading ESM API exacqVision Server License Filter by isCurrent does not work