Month: April 2014

Categories
Knowledge Support Support Categories Products exacqVision Hardware

How to Find the Serial Number of an exacqVision System

Using the Client

Within the exacqVision Desktop Client application, click the Configuration (gear) icon from the top-left toolbar.

Click on the ‘Systems’ node from the top of the left-hand side navigation tree.

The grid displayed lists all systems added to this client. Find the ‘Serial Number’ column here.

NOTE: Systems that are software only installs on third-party hardware will display the licensed MAC address as the Serial Number.

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Hardware Labels

Depending on the chassis style and age of the system, the location of the Serial Number label will vary.

This may be found on the side of the server chassis, the rear of the chassis, or in some cases inside the front cover/door.

exacqVision A Series

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exacqVision Q Series

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exacqVision Z Series

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exacqVision C-Series

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exacqVision S-Series

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exacqVision EL-Series

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exacqVision LC-Series

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Categories
Knowledge Support Support exacqVision Server Categories exacqVision Webservice Products

Updating exacqVision S-Series in Response to Heartbleed Threat

In April 2014 a Security Advisory was issued by the OpenSSL project notifying the public of a serious vulnerability in the encryption software used by a large number of companies. (For detailed information, visit http://heartbleed.com/.) Exacq Technologies took immediate action to assess how its products might be affected by this vulnerability.

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The exacqVision S-Series uses Ubuntu 12.04 with the version of OpenSSL that could be affected. However, the vulnerability exists only if you have installed the exacqVision Web Service on your S-Series system and you are using SSL connections on the exacqVision web server, which is not the default configuration. If you have manually set up that configuration, complete the following procedure to ensure you do not have any issues. (If you are not using SSL in the web server, this procedure is optional.

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Affected Versions

All exacqVision S-Series Servers manufactured before Apr 10, 2014 (including S-Series Version A, S-Series Version B-1 B-2)


Files affected: openssl, libssl1.0.0

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S-Series Version B-1 and B- 2 with a Desktop

  1. Visit https://exacq.com/files.

    Username: evsupport
    Password: evsupport
  2. Click on the Heartbleed folder and download the two files to the Desktop. Alternately, you can download them to a portable drive and save them to the server.
  3. Double-click each file to install.
  4. If you see a message stating that a newer repository is available, click OK to continue the installation.
  5. After the installations are complete, delete the files from the Desktop.

    If you have configured SSH connections to the computer, the next time you connect you will get a Security Warning message. This is expected, and the script will update the server’s SSH keys.
Categories
Knowledge Support Support Categories Products exacqVision Hardware

exacqVision Drive Setup with 3Ware (JBOD)

Part I: Enter the 3Ware BIOS

  1. Restart the system through the operating system.
  2. When prompted, press Alt+3 to enter the 3ware RAID BIOS.
  3. Type admin256 as the password.
  4. Press any key to acknowledge the warning.

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Part II: Create the New Array

  1. Press the Tab key to navigate to the top of the list of drives listed as Exportable Unit. Highlight single drive under Direct Attached and press Enter. The drive should have asterisk (*) next to it.
  2. Press the Tab key to enter the lower menu.
  3. Navigate to Create Array and press Enter.
  4. Select the following sections (Enter) and choose the following settings:
    1. Array Name: ExacqX (where X is the drive number you are replacing)
    2. RAID Configuration: Single Drive
    3. Stripe Size: N/A
    4. Write Cache Setting: Enabled
    5. Read Cache Setting: Intelligent
    6. StorSave Profile: Performance
    7. Auto-Verify: Enabled
    8. Rapid RAID Recovery: N/A
  5. Select Advanced, press Enter, and choose the following settings:
    1. Boot Volume Size: blank

      NOTE: If you DO NOT have a separate device for the operating system, Boot Volume Size should be 57. Only one Boot Volume is needed as this is where the OS will be installed.
    2. Drive Querying Mode: Enabled
    3. Continue on Error When Rebuild: N/A
    4. Initialize Method: Background
  6. Navigate to OK and press Enter.
  7. Press Y to confirm cache settings.
  8. Confirm that the values are correct and press Enter.
  9. Move the new drive back to its original place in the list:
    1. Select the new drive (ExacqX) in the Exportable Unit list.
    2. Use the Page Up key to move the drive back to where it was previously. NOTE: The operating system drive should be at the top.
  10. Press F8 to apply settings.
  11. Press Y to save the configuration and exit.
  12. You can now load the operating system as described in the OS Recovery Instructions.

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exacqVision-Drive-Setup-with-3Ware-JBOD.pdf
Categories
Knowledge Support Support Categories exacqVision Hardware Products

exacqVision and Heartbleed

In April 2014 a Security Advisory was issued by the OpenSSL project notifying the public of a serious vulnerability in the encryption software used by a large number of companies. (For detailed information, visit http://heartbleed.com/.) Exacq Technologies took immediate action to assess how this affects its products.

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exacqVision uses OpenSSL for a few functions, but the version affected is used only in a small number of exacqVision products:

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exacqVision Server and Client 6.0 for Window

OpenSSL 1.0.1e is used in exacqVision 6.0, released in March 2014. However, the use of this product is not subject to the Heartbleed vulnerability. You can optionally upgrade to the latest version that includes updated OpenSSL at https://exacq.com/support/downloads.php.

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exacqVision S-Series


exaqVision S-Series systems use Ubuntu 12.04, which includes the affected version of OpenSSL. However, only specific non-default configurations expose the system to the Heartbleed vulnerability. See https://exacq.com/kb/?crc=61212 details.

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exacqVision-and-Heartbleed-1.pdf
Categories
Knowledge Support Documentation Support exacqVision Server Products

RAID Setup Using 3ware Controller (RAID 5 or RAID 6)

Part One: Enter the 3ware BIOS

  1. Restart the operating system.
  2. When prompted, press Alt+3 to enter the 3ware RAID BIOS.
  3. Type admin256 as the password.
  4. Press any key to acknowledge the warning.

Part Two: Remove the Failed Array

  1. Select the failed RAID array by highlighting the array (Exportable Unit) and pressing the spacebar.
  2. Press Tab to enter the lower menu.
  3. Select Delete Unit and press Enter.
  4. Press Enter to confirm.

Part Three: Create the New Array

  1. Press Tab to navigate to the top of the list of drives listed as Exportable Unit. Highlight Direct Attached and press Enter. Each drive should have asterisk (*) next to it.
  2. Press Tab to enter the lower menu.
  3. Navigate to Create Array and press Enter.
  4. Select the following sections (Enter) and use the following settings:
    1. Array Name should be Exacq.
    2. RAID Configuration is 5 (if you have 3 to 8 drives) or 6 (if you have more than 8 drives).
    3. Stripe Size should be 256KB.
    4. Write Cache Setting should be Enabled.
    5. Read Cache Setting should be Intelligent.
    6. StorSave Profile should be Performance.
    7. Auto-Verify should be Enabled.
    8. Rapid RAID Recovery should be Fast Rebuild/Shutdown.
  5. Select Advanced, press Enter, and use the following settings:
    1. Boot Volume Size should be blank.
    2. If you DO NOT have a separate device for the OS, Boot Volume Size should be 57.
    3. Drive Querying Mode should be Enabled.
    4. Continue on Error When Rebuild should be Disabled.
    5. Initialize Method should be Background.
    6. Navigate to OK and press Enter.
    7. Press Y to confirm cache settings.
    8. Confirm values are correct and press Enter.
    9. Press F8 to lock in settings.
    10. Press Y to save configuration and exit.
  6. You can now load the operating system per the OS Recovery Instructions (if needed).
Categories
Knowledge Support Support exacqVision Server Categories Products

Special Characters Cause Video Clip to be Removed from Email Notification

Affected Versions

exacqVision 7.6 and prior

Description

If a camera name contains characters that are not allowed by the file system on the server’s operating system, the attachment cannot be included in an email notification. The server’s file system prevents the attachment file from being created.

Workaround

In Windows, the following characters are NOT allowed in the name:

Less than symbol [Greater than symbol [>]
Colon [:]
Quotation mark [“]
Forward slash [/]
Backslash [\]
Vertical pipe/bar [|]
Question mark [?]
Asterisk [*]


In Linux, all bytes are allowed except NUL (‘\0’) and ‘/’.

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Special-Characters-Cause-Video-Clip-to-be-Removed-from-Email-Notification.pdf