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Why Does the Subscription End Date Change When I Add Licenses?

Every new camera license comes with a one-year software subscription agreement (SSA). Because all licensed cameras must have the same subscription end date, a portion of that one-year subscription is used to match the end date of the existing cameras. Any remaining portion of that one-year SSA is then divided equally among all licensed cameras.

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For example, suppose you have two IP cameras with six months remaining on their SSA, and then you add a new IP camera with a one-year SSA. Six months of the new camera’s SSA is applied to match the remaining portion of the existing cameras’ SSA. The remaining six months of the new camera’s SSA is then divided among all three cameras. Thus, each camera’s SSA is extended by two months (six months divided by three cameras equals two months). All three cameras now have an SSA that expires in eight months.

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NOTE: IP cameras receive twice as much weight in these calculations as analog cameras. However, all licensed cameras have the same subscription end date regardless of whether they are analog or IP.

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Migrating from HDVR to ExacqVision (Legacy)

Features gained by upgrading from HDVR to exacqVision:

  • 2-way audio added for certain cameras (see camera database to determine which cameras support this feature).
  • Remote server update is now accessible.
  • Archiving features available on Windows 7 systems (not supported in Windows XP).

The Exacq 6.0 Bundle installer consists of three components:

  • Server
  • Client
  • Web Service

This HDVR replacement bundle installer requires user intervention to complete the process. This document includes procedures for each component’s installer. After the HDVR installers are replaced with the exacqVision installers, use exacqVision versions for all future installations.


NOTE: After the migration, you will see the exacqvision “V” logo instead of the HDVR logo in all icons and shortcuts.

exacqVision Server

If the installer detects a previous HDVR server installation, a licensing message appears.

Click OK to install exacqVision Server over the existing HDVR server installation. This will install to C:\Program Files\HDVR, and video will be saved to existing directories.


exacqVision Client

If the installer detects a previous HDVR client installation, a warning message appears:

Click OK to install exacqVision Client over the existing HDVR client installation. This will install to C:\Program Files\HDVR, and all configuration XML files will be saved and applied to exacqVision Client.


exacqVision Web Service

If the installer detects a previous HDVR web service installation, a warning message appears:

Click ‘Yes’ to uninstall LightTPD and install Apache for better performance. You will lose configuration settings. See https://exacq.com/support/specsheets.php?perma=exacqVision+User+Manuals for configuration instructions.

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LED lights on USB DIO box

A USB DIO box contains red and green LED lights that indicate various conditions:
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  • Solid red: system startup
  • Flashing red: error
  • Solid green: actively communicating with server or other application
  • Flashing green: driver loaded
    • If the green light does not stop flashing, the server is not communicating for some reason. Restart the server or the exacqVision Server service if this occurs.
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Enabling Audio Line Inputs in Linux

By default, Line In is not enabled in Linux. To enable Line In, complete the following steps:
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Open a Terminal window and run alsamixer. This opens a window that allows you to change settings for each sound channel.
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Press the F4 key to change capture settings.

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  • Use the left and right arrow keys to select capture channels.
  • To enable input on a selected channel, press the spacebar. When enabled, CAPTURE is displayed in red. Adjust the gain for a combination of minimum noise and sufficient volume.
  • Make sure the gain on Digital is a positive value. Increase the gain to a acceptable volume level.