Month: February 2014

Categories
Knowledge Support Support exacqVision Server Categories

Stopping and Starting the ExacqVision Server Service

In the event that you need to restart the ExacqVision Server service due to an operating system error or manual change to configuration files, the following steps should be taken:
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Windows Services 11, 10, 7

  1. Click the Windows (Start) button.<br><br>
  2. Use the Search field to begin typing ‘Services’.<br><br>
  3. Open the Services application, represented by an icon of gears.<br><br>
  4. Locate ExacqVision Server from the list of services.<br><br>
  5. Note that the Status column indicates if the service is currently running or not. <br><br>
  6. To Stop the service, highlight the service name and perform one of the following:
    • Click the Stop icon from the toolbar above.
    • Click the Stop link to the left.
    • Right-click the service name and select Stop from the menu.
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  7. To Start the service, highlight the service name and perform one of the following:
    • Click the Start icon from the toolbar above.
    • Click the Start link to the left.
    • Right-click the service name and select Start from the menu.
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Windows Services Vista, XP

  1. Click the Start button.<br><br>
  2. Right-click Computer, then select Manage from the menu.
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  3. From the Computer Management window, expand Services and Applications, then select Services.<br><br>
  4. Locate ExacqVision Server from the list of services.<br><br>
  5. Note that the Status column indicates if the service is currently running or not. <br><br>
  6. To Stop the service, highlight the service name and perform one of the following:
    • Click the Stop icon from the toolbar above.
    • Click the Stop link to the left.
    • Right-click the service name and select Stop from the menu.
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  7. To Start the service, highlight the service name and perform
    • Click the Start icon from the toolbar above.
    • Click the Start link to the left.
    • Right-click the service name and select Start from the menu.
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Windows CLI

  1. Use the Windows (Start) button menu to locate CMD. <br><br>
  2. Right-click CMD in the results and select Run as Administrator.
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  3. At the prompt, stop the ExacqVision Server service by entering:
    net stop exacqvisionserver<br>
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  4. Start the ExacqVision Server service by entering:
    net start exacqvisionserver
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Linux (Ubuntu)

  1. Open a Terminal window by pressing CTRL+ALT+T.<br><br>
  2. At the prompt, enter one of the following commands to Stop the ExacqVision Server service:
    • sudo service edvrserver stop
    • sudo /etc/init.d/edvrserver stop
    • NOTE: Some legacy systems use initctl, in which case you will need to use:
      sudo initctl stop edvrserver<br><br>
  3. To Start the ExacqVision Server service, enter one of the following commands:
    • sudo service edvrserver start
    • sudo /etc/init.d/edvrserver start
    • NOTE: Some legacy systems use initctl, in which case you will need to use:
      sudo initctl start edvrserver

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Categories
Knowledge Support Documentation Support Products exacqVision Hardware

Enabling iSCSI Support on exacqVision Systems with Windows Embedded

Early versions of exacqVision systems with the Windows Embedded operating system did not have support for iSCSI. These systems were manufactured in in January and early February 2014.


To determine whether a system supports iSCSI, complete the following steps:

  1. Open the Start menu.
  2. Right-click Computer.
  3. Select Manage from the pop-up menu.
  4. Double-click Services and Applications.
  5. Double-click Services.
  6. If Microsoft iSCSI Initiator Service is not running, start it.
  7. Click Device Manager.
  8. Expand the Storage Controllers node if necessary.
  9. If you do not see Unknown Device, your system supports iSCSI.
  1. If you do see Unknown Device, right-click it, select Properties, select Details, and select Hardware IDs. If the value is ROOT\ISCSIPRT, your system does not support iSCSI.

To enable iSCSI support on the system, complete the following steps:

  1. Download iSCSIPack.zip from https://exacq.com/files and unzip it to a flash drive or directly to the exacqVision system.
  2. On the exacqVision system, navigate to the directory containing the unzipped installation files.
  3. Double-click the install.bat file.
  4. The installer prompts for administrator rights, installs the files, and restarts the system.
Enabling-iSCSI-Support-on-exacqVision-Systems-with-Windows-Embedded.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

exacqVision Multistreaming on Illustra 825 Fisheye Cameras

If you want Stream 1 on an Illustra 825 Fisheye camera to be anything other than Fisheye, you must change it in the camera’s web browser. If you have aready configured multistreaming on the camera in exacqVision Client, you must delete the multistreams before changing Stream 1 in the browser.
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The following stream combinations are supported on the camera:
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Notes

  • If Fisheye is selected as Stream 1, and Ceiling Panorama is selected as Stream 2, the rest of the streams are disabled and are not selectable for multistreaming in exacqVision Client. This is the factory-default combination.
  • Streams 3, 4, and 5 can be configured as Active Image only if Active Image is also configured on Stream 1 or 2 (or both).
  • All Active Image streams share the same video settings.
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Categories
Knowledge Support Support exacqVision Server Categories Products

Using the Exacq Software Updates Packaging Utility

Title

Using the Exacq Software Updates Packaging Utility

Description 

Systems which are not connected to the internet can be updated using the exacqVision Software Updates Packaging Utility in conjunction with exacqVision Enterprise Manager to deploy software updates (Server, Client and Web Service) throughout the VMS infrastructure.  

Solution 

Creating the Updates Package 

Upload License File

The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”.   Older versions of exacqVision Server are not available when Recent Software Versions is selected.  
Note: A CSV file must be created for each NVR, follow the steps displayed.   

  • Click Upload License File, a file explorer will appear 
  • Navigate to, and select the license.csv created earlier, click Open, the file will upload and the file explorer will close
  • The license.csv will be processed and the Software Selection window will appear
  • See Software Selection Window to continue

Recent Software Versions 

A list of all the most recent versions of exacqVision client, server, and webserver software for various platforms. 

  • Click Recent Software Versions,  the Software Selection window will appear
  • See Software Selection Window to continue

Software Selection Window 

  • Select each software package needed
  • Click Zip Selected Files 
  • In a few moments a “Zipping Files” icon will appear 
  • When complete a notification that the zip is now available for download will appear
  • WARNING: Depending on the number of packages selected, site traffic, and various other factors it can take a LONG time before the package will be available. 
  • Click the Click to Download Packaged Files hyperlink to download the packaged updates zip file.
  • Transfer the zip file to the EM Server

exacqVision Enterprise Manager

exacqVision Enterprise Manager can be used to manage the exacqVision Server, exacqVision Client and exacqVision Web Server version software on NVRs or Web Servers.

  • From the exacqVision Enterprise Manager Dashboard 
  • Navigate to Available Versions 
  • Hover over the refresh icon , select Refresh from Zip File
  • A file manager window will appear, navigate to, and select the saved zip file, click Open
  • The file manager window will close and the “Please wait, updating versions list” banner will appear
  • When complete the “New installers are available” banner will appear
  • The versions selected in the Software Selection Window earlier should now be present as a Recommended Version.
Categories
Knowledge Support Support exacqVision Client Categories Products

Configuring Views that Change Based on Events

Introduction

A useful feature of exacqVision Client is to automatically switch to a view that highlights an event in progress. This can be configured two slightly different ways in exacqVision Client:

  • If you want the view to change to an event and stay on that event until the operator acknowledges it, or if you want the client to stay on that event for a specific number of seconds, configure Event Monitoring using a default view and the Event Monitoring List.
  • If you want the view to change to an event and stay on that event until the event ends, and if all cameras are on the same server, configure Event Monitoring using Source Groups. (NOTE: All cameras must be on the same server for this type of automation because it depends on a Source Group event that runs on the server.)

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Configuration Steps

Each of these methods are explained in the following sections.

Configuring Event Monitoring using a Default View and the Event Monitoring List

  1. Save the view that you want to display by default when no event is triggering.
  2. Save each view that you want to display full screen when a trigger is activated.
  3. Create a new Event Monitoring profile.
  4. Give the Profile a name.
  5. Select Show Event Monitor List.
  6. Change the type to View.
  7. Set first Client Action to Event Type Default.
  8. Set Action Type to Switch View.
  9. Set Action Target to your default view.
  10. Click Apply.

11. Click New to add a Client Action.

12. Select your Event Type.

13. Select your Event Source.

14. Set Action Type to Switch View.

15. Select the associated view to display when this trigger is activated.

16. Deselect Confirm and select a timeout period if you want the view to persist for a specific period of time. Alternatively, select Confirm if you want to force the operator to acknowledge the event before returning to the default view.

17. Repeat steps 11-16 for each trigger/view combination.

18. Click Apply.

19. On the Live page, click Views.

20. Double-click the new Event Monitor.

Now your Default view is displayed until a trigger is activated; at this time, the trigger’s associated view is displayed. You can resize and move the Event Monitor List if desired.

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Configuring Event Monitoring using a Source Group

  1. In the Live view, save the view that you want to display by default when no event is triggering.
  2. Save each view that you want to display when a trigger is activated.
  3. Create a new Event Monitoring profile.
  4. Give the Profile a name.
  5. Change the type to View.

Create client actions for each event:

  1. Select an Event Type.
  2. Select an Event Source.
  3. Set Action Type as Switch View.
  4. Select the associated view to display when this trigger is activated.
  5. Select New and repeat these steps for each trigger/view combination.

Create the client action for the default view:

  1. On the Event Monitoring page, select New and select Source Group as the Event Type.
  2. Select the server that contains all the cameras and views in the system drop-down list.
  3. Click New.
  4. Name the group.
  5. Click New and select the appropriate event type.
  6. Select one of the cameras associated with the event.
  7. Select When Not Alarmed.
  8. Repeat these steps for each camera associated with an event.
  9. Click OK to finish creating the Source Group.
  10. Click Switch View as the Action Type.
  11. Select the default view created previously.
  12. Click Apply.

NOTE: There is a known issue with using Source Groups in Event Monitoring. For the Source Group to function, an Event Linking action using the same Source Group must be created on the server. See this article for additional information.

  1. On the Live page, click Views.
  2. Double-click the new Event Monitoring profile created previously.

Now your Default view is displayed until a trigger is activated; at that time, the trigger’s associated view is displayed until it ends or another event starts. The Event Monitoring list is not required to be open.

NOTE: When the initial view loads, no camera is displayed until the first event occurs. Then the view will switch to the event and then back to the default view.

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