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Email Notifications Not Sent from Linux-based exacqVision Server

If you install exacqVision Server software on a Linux-based system that does not have certain Perl modules installed, email notifications can fail. This does not apply to Linux-based exacqVision systems shipped by Exacq because the Perl modules are installed on the systems when they are manufactured.

If you do not receive expected email notifications, check the Linux system log for the following message from NotifyPI:

Can’t locate method “new” via package “IO::Socket::SSL” at sendEmail.pl line 1844

The following message should also appear on the Notifications page for the system in the exacqVision Client software:

This server does not support SSL or TLS connections

To install the necessary Perl modules, type the following commands in a Terminal window:

sudo apt-get install libio-socket-ssl-perl

sudo apt-get install libnet-ssleay-perl

Alternatively, you can install the modules using the Synaptic Package Manager.

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Knowledge Support Support exacqVision Server Categories Products

Locating Server and Client Crash Dump Files

ExacqVision Server crash dumps can be found in the server log folder, typically C:\Program Files\exacqVision\Server\logs. The location of ExacqVision Client crash dump files varies based on the operating system. <br>

Windows Vista SP 1, Win 7, Win 8, Win 10, Win 11

  1. Click Start.
  2. Type %APPDATA%\edvrclient\logs and press Enter.
  3. Look for entries with a .DMP extension.

Windows XP

  1. Click Start and select Run.
  2. Type drwtsn32 and press Enter.
  3. Find the log file path (normally C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson).
  4. Copy and paste the path into the Run window and click OK (not shown)

MacOS

  1. Select the Go menu.
  2. Select Go To Folder.
  3. Type /Users/“Username”/Library/Logs/DiagnosticReports/. (In versions 10.4 and 10.5, replace DiagnosticReports with CrashReporter.)
  4. Click Go.