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Who manufactures Exacq video capture boards?

Exacq designs and manufactures its own video capture boards. Current tDVR capture board models are manufactured in Canada.

Previous eDVR and sDVR capture boards, no longer manufactured, were designed by Exacq. Portions of the manufacturing process were performed by a contract manufacturer.

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What types of microphones are compatible with the ExacqVision Hybrid NVR?

When using the audio input terminals on the rear of an ExacqVision Hybrid NVR, you will need a microphone with a a pre-amplifier capable of producing a line level output that can be connected directly to the ExacqVision audio terminal inputs.

If using a mic level output microphone, you will need a mic pre-amp to boost the audio to line level output for connection to the rear audio input terminals.

There are many options available in the market. The following is a list of some common choices:

  • Louroe ASK-4 #101 Single-Zone Kit
  • Louroe ASK-4 #102 Single-Zone Kit
  • Louroe ASK-4 #104 Four-Zone Kit
  • Louroe ASK-4 #108 Eight-Zone Kit
  • AKG PZM10 LL Microphone with line level output
  • AKG PZM11 LL Microphone with line level output
  • ETS SMI-9 Eight-Zone Kit

If you choose to use other surveillance or boundary layer microphones with mic level or XLR connection outputs you will need an intermediary device that provides a line level output to use with the audio input terminals.

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Why can’t I digitally pan or tilt after zooming? I see a red X over the cursor.

If the red X appears over the cursor, the window is too close to the edge of the image.

Additionally, if you cannot digitally pan or tilt after zooming, the pan/tilt speed might be too high. The speed setting is the number of pixels to move in the image.

Click the PTZ Control button on the toolbar.

Decrease the Speed setting for the Pan/Tilt control.

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How do I update my exacqVision software?

exacqVision Applications

exacqVision software can be thought of as a suite of applications that work together to provide different services.

The primary application is the exacqVision Server, which records video, audio, and event data. The exacqVision Client provides an interface to view live and recorded video as well as to configure the server application. A single site may have the exacqVision Client installed on many workstations. The exacqVision Web Service connects to the server application as well to provide the ability to view live and recorded video via web browser or mobile app.

These may be updated using the user interface, or by downloading and manually running installers for the newer version.

When opting to update one of these applications it is not uncommon for users to forget to update the others. This guide will explain how to update each of these applications on both Windows and Linux machines. Use the Contents menu to skip to sections relevant to your installation.<br><br>

exacqVision Client

‘Check for Updates’ using the Client

The exacqVision Desktop Client software for Windows, Linux, and Mac operating systems provides an easy way to update the software using the ‘Check for Updates’ button.

  1. Open the exacqVision Client software.<br><br>
  2. Click the exacqVision logo in the upper corner.
    <br><br>
  3. Click the ‘Check for Updates’ button.

    NOTE: This requires the client workstation to have internet access.<br><br>
  4. Allow the update to download.
    <br><br>
  5. When ready, click the ‘Install’ button.
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  6. The Client installer requires the Client software to be closed during update. Click ‘Yes’ to automatically close the Client application and continue with the update.
    <br><br>
  7. The Client installer will complete and you may reopen the Client application to continue use.

    NOTE: This only updates the Client software on the machine it was performed on. Each client workstation should be updated.<br><br>

Manual Client updates

  1. Navigate to the Software Downloads page at Exacq.com<br><br>
  2. Download the exacqVision Client installer beneath the section for your operating system (Windows, Linux, or MacOS).<br>
    Avoid using the ‘exacqVision Server Bundle’ to update client workstations. You may unintentionally install additional instances of the exacqVision Server and/or Web Service on your network which could lead to user problems.<br>
    NOTE: Only 64-bit installers are provided for current versions here. Refer to Legacy Software Downloads for 32-bit software.<br><br>
  3. Install the new version.
    • Windows:
      • Run the downloaded .EXE executable by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
    • Linux (Ubuntu/Debian):
      • Run the downloaded .DEB installer by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
    • MacOS:
      • Double-click the downloaded .DMG file to open it.
      • Drag the ‘edvrclient’ and ‘ePlayerPro’ icons into the ‘Applications’ folder.<br><br>
  4. On Windows and Linux, follow the prompts to complete the Client software update.
    NOTE: This only updates the Client software on the machine it was performed on. Each client workstation should be updated.<br><br>

Client software deployment

Windows .MSI installers are also provided on the Software Downloads page for those users that need to provide software deployments.<br><br>

exacqVision Server

Before Server Update – Best Practice

Prior to making changes to your server installation, it is best practice to export a copy of your server’s settings.

  1. Open the exacqVision Client application and change to the Configuration screen by clicking the gear icon from the upper-left of the toolbar.<br><br>
  2. You will need to be connected to the exacqVision Server with administrator privileges. Logged in user accounts can be changed by navigating to the ‘Add Systems’ page and highlighting the server of your choice then changing the ‘Username’ and ‘Password’ used to connect.<br><br>
  3. While logged in with administrator privileges, use the navigation panel on the left-hand side to expand the tree under the name of your server by clicking the + symbol beside the server name.<br><br>
  4. Click on the ‘Configure System’ node beneath it.
    <br><br>
  5. Select the ‘System’ tab and locate the ‘Settings’ section. Click the ‘Export’ button to save your server’s settings for safe keeping. If keeping several backups, it may be helpful to name the exported files with the date the export was performed.
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‘Check for Updates’ on Server

  1. Open the exacqVision Client application and change to the Configuration screen by clicking the gear icon from the upper-left of the toolbar.<br><br>
  2. You will need to be connected to the exacqVision Server with administrator privileges. Logged in user accounts can be changed by navigating to the ‘Add Systems’ page and highlighting the server of your choice then changing the ‘Username’ and ‘Password’ used to connect.<br><br>
  3. While logged in with administrator privileges, use the navigation panel on the left-hand side to expand the tree under the name of your server by clicking the + symbol beside the server name.<br><br>
  4. Click on the ‘Configure System’ node beneath it.
    <br><br>
  5. Select the ‘Update’ tab from the list of tabs across the top of the ‘Configure System’ page. The tab displays the current exacqVision Server version and provides a ‘Check for Updates’ button.
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  6. Click the ‘Check for Updates’ button.
    NOTE: This requires the system running the exacqVision Server application to have internet access.<br><br>
  7. The Version drop-down menu will populate with all available versions, automatically choosing the latest version that your system is licensed to use.

    NOTE: If your server license is expired, only versions released prior to your license expiration date will be available to you.<br><br>
  8. After making the version selection, click the ‘Update’ button.

    NOTE: The server will go offline during this process and pause recording during that time. This could take several minutes depending on your system. Click ‘Continue’ to accept.<br><br>
  9. The server will begin the process of downloading the update and installing the new version.



    The Client software will reconnect to the Server once the update has completed and the service returns.<br><br>

Manual Server updates

  1. Navigate to the Software Downloads page at Exacq.com<br><br>
  2. Download the exacqVision Server installer beneath the section for your operating system (Windows, Linux).<br>
    NOTE: Only 64-bit installers are provided for current versions here. Refer to Legacy Software Downloads for 32-bit software.<br><br>
  3. Install the new version.
    • Windows:
      • Run the downloaded .EXE executable by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
    • Linux (Ubuntu/Debian):
      • Run the downloaded .DEB installer by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
  4. Follow the prompts to complete the Server software update.
    NOTE: This only updates the Server software on the machine it was performed on. Client software is unaffected. See Client updates section for more.<br><br>

exacqVision Web Service

‘Check for Updates’ in Web Service

  1. Open a web browser and navigate to the Web Service landing page. By default the Web Service uses port 80, so using the browser on the system running the exacqVision Web Service, it can be reached at http://127.0.0.1<br><br>
  2. On the landing page, a link for ‘Web Service Configuration’ can be found in the lower corner. Click this link.

    NOTE: If you cannot see this, you may not be using the browser on the system running the Web Service, and/or the configuration settings to display this link may have been changed.<br><br>
  3. Log into the Web Service Configuration using the administrator account configured for the web service.<br><br>
  4. From the left-hand side, expand the ‘Configuration’ menu, then select ‘Updates’.
    <br><br>
  5. Click the ‘Check For Updates’ button. You will be notified if an update to your existing version exists. Click to ‘Install’ the update.
    <br><br>
  6. Confirm the install.

    NOTE: The web service will be unreachable by your site’s web and mobile users during the software update, which could take several minutes.<br><br>
  7. The Web Service will restart when the update has finished.
    <br><br>

Manual Web Service updates

  1. Navigate to the Software Downloads page at Exacq.com<br><br>
  2. Download the exacqVision Web Service installer beneath the section for your operating system (Windows, Linux).<br>
    NOTE: Only 64-bit installers are provided for current versions here. Refer to Legacy Software Downloads for 32-bit software.<br><br>
  3. Install the new version.
    • Windows:
      • Run the downloaded .EXE executable by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
    • Linux (Ubuntu/Debian):
      • Run the downloaded .DEB installer by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
  4. Follow the prompts to complete the Web Service software update.
    NOTE: This only updates the Web Service software on the machine it was performed on.<br><br>

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Why do I see the 127.0.0.1 IP address in my Add Systems list?

Modern computer networks require each device on the network to have a unique IP address. These addresses are used so that computers know how to communicate with each other and so that network equipment knows where to route the traffic crossing its path.

When using the ExacqVision Desktop Client application from a client workstation to connect to your ExacqVision Server application on another machine, perhaps on the other side of your office, you will need to enter the server’s IP address so the two machines can communicate.

However, TCP/IP includes some “shortcuts” that make routing communication more efficient when two applications running on the same machine need to communicate. These “shortcuts” are called loopback addresses and tell the machine not to bother sending the message out onto the network only to have the network send it right back.

127.0.0.1 is an IP address that always refers to “this machine”; the local computer. An ExacqVision Client can always connect to a server running on the same computer using the 127.0.0.1 IP address, regardless of the actual IP address being used by the NIC in the computer. The same can be said for “localhost,” which may be used in place of the address 127.0.0.1 in many applications. Both “localhost” and the address 127.0.0.1 refer to “this machine.”

Do not delete 127.0.0.1 or ‘localhost’ from your systems list. Using 127.0.0.1 instead of the actual IP address of the NIC ensures the fastest and least troublesome connection to the ExacqVision Server running on the same computer.

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The 127.0.0.1 loopback address is an IPv4 address. While IPv6 has been a growing protocol for several years, it is still primarily used by service providers and external routing. Within private networks such as offices and homes, the older IPv4 protocol is still standard.

In case you’re wondering, the loopback address in IPv6 can be written as:
0:0:0:0:0:0:0:1 or as ::1

At the time of this writing, ExacqVision Server does not support IPv6 addressing.
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Is my exacqVision Client software backward compatible?

In most cases, yes. Exacq strives to make the client software backward compatible. However, we recommend that you upgrade your client because newer versions have additional features, bug fixes, and enhancements. Older versions usually function correctly, but they most likely do not offer all the current exacqVision client features.

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Is-my-exacqVision-Client-software-backward-compatible.pdf
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Can the exacqVision Client run with Windows Aero (Vista)?

Yes. However, video display operations will not be accelerated. Changing the color scheme to Windows Vista Basic can restore overlay and offscreen functionality.

Switching to the Vista Basic theme:

  1. Right-click on the Desktop and click ‘Personalize.’
  2. Click ‘Window Color and Appearance.’
  3. Click the ‘Open classic appearance properties for more color options’ link.
  4. Select ‘Windows Vista Basic,’ then click ‘Apply.’

This should disable all Aero features, such as the glass effect and taskbar thumbnails.

Alternatively, you may use the command line in CMD to issue the following command:

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Can I use an iSCSI storage server with my exacqVision Server?

Yes. Exacq supports the use of an iSCSI initiator to connect to a storage server. This is available in both Windows and Linux.

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Can ExacqVision Server run on Linux?

Yes, ExacqVision Server has been tested on the following:

  • Ubuntu 22.04 (64-bit)
  • Ubuntu 20.04 (64-bit)
  • Ubuntu 18.04 (64-bit)
  • Ubuntu 16.04 (64-bit)
  • Ubuntu 14.04 (64-bit or 32-bit with PAE1)
  • Ubuntu 12.04 (32-bit with PAE1)2
  • Ubuntu 10.04 (32-bit with PAE1)2

Version numbers are listed as YY.MM.

ExacqVision supports Ubuntu LTS releases only. Canonical provides LTS releases every two years. Long Term Support (LTS) lasts for a period of 10 years after release. ExacqVision will provide support for future LTS releases of Ubuntu as they become available.<br>

  1. PAE stands for Physical Address Extension, which allows 32-bit systems to use more than 4GB of memory.
  2. These versions are no longer receiving security updates from Canonical. At the end of long term support, future Exacq software releases will not be tested on these versions.

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Does ExacqVision work with 64-bit Windows?

ExacqVision Server software has supported 64-bit Windows since Server version 6.4.

sDVR and tDVR analog capture board installers for 64-bit Windows ExacqVision Hybrid systems are also available.

For a list of currently supported operating systems, refer to the software product pages on Exacq.com, then click ‘System Requirements.’

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