Tag: Wizard

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Cloudvue Gateway – Registration Wizard Fails to Complete

Description

We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process.

Product

• Cloudvue Gateway

Steps to Reproduce

• Follow the instructions found in KB #16967 “Cloudvue Gateway Registration Wizard”

• Click Submit to submit the registration.

Expected Results

• Registration Wizard completes and Cloudvue Local page is displayed.

Actual Results

• Registration does not complete and will not progress past this point.

Solution

• It is recommended that these cases be escalated to L3.

• The workaround requires tunneling to the NVR and recreating the local Cloudvue database. KB#17178 “Dropping and Creating the smartvuedb Database”

• A ticket has been raised with Engineering AES-553, currently we are tracking Salesforce Cases to better understand the issue

Categories
Cloudvue Knowledge Support Cloudvue Gateway Support Categories Products

Cloudvue Gateway Registration Wizard

Description 

New Cloudvue Gateways will automatically launch the Registration Wizard when accessed via Cloudvue Local.  This article has a description of the registration process using the web browser of a locally connected computer along with screenshots of each step.

Product 

  • Cloudvue Gateway

Basic Steps

  • Using a computer connected to the same network as the Cloudvue Gateway enter the IP address of the Gateway in the URL bar of your web browser.
    • Note: Google Chrome is the recommended browser.  Other browsers may limit features within the program.
    • The Gateway Registration Wizard will automatically display if a user does not already exist in the local Cloudvue database.
  • Confirm your language and country settings.
    • English and United States are the defaults.
    • Use the drop-down menu to change the settings.
  • Read and accept the End User License Agreement
  • Read and accept the Privacy Policy
  • Enter the Cloudvue Partner Code/ID
  • Confirm the Partner Code/ID
    • Click Assign if the Partner Code/ID is correct.
    • Click Cancel to make corrections.
  • Assign a Server Name
  • Enter user information and configure a password for the Primary/Administrative User
    • NOTE: You can change the administrator later if needed
  • Submit the registration.
  • The Cloudvue Local interface is now available.
  • Add cameras and configure.

Cloudvue Gateway Registration Wizard Screenshots