Updating Windows Operating System

Windows To update your Windows 10 Operating System: Open Windows Update by right clicking the Start button in the lower-left corner and select search. In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updatesClick the Check for updates button and then wait while Windows looks for the latest updates for your computerIf you… Continue reading Updating Windows Operating System

ExacqVision stance on Operating System updates

The official stance of ExacqVision regarding security updates and auto-updates is they are off by default, because there is the potential risk of the NVR being rebooted during the update process which can stop video recording, so please plan accordingly!!! ExacqVision cannot control the integrity of security patches or operating systems updates; therefore these off… Continue reading ExacqVision stance on Operating System updates

Enterprise System Manager Shell

To open Enterprise Manager Shell in Windows, run Command Prompt as an administrator and change directories to the installation directory by running the following command: cd C:\Program Files\exacqvision\enterprisemanager \enterprisesystemmanager\ Then type: enterprisesystemmanager.exe shell To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell <br> The following commands can be used… Continue reading Enterprise System Manager Shell

A Windows server may crash when attempting to delete old audit trail files

Affected platforms exacqVision Server version 7.0.3 or earlier, on Windows systems <br> Symptom If the system drive free space falls below 100MB or exacqVision need to delete old audit logs to honor the maximum days setting, exacqVision will attempt to prune the audit trail logs and can crash if any audit log files are locked… Continue reading A Windows server may crash when attempting to delete old audit trail files

LDAP results in Windows are incomplete due to bug in mozldap

Affected platforms exacqVision 7.1.22 <br> Symptom When a search against LDAP is executed that should return a large number of results, the actual number of returned results is less than expected. <br> Workaround Use a more specific search string <br> Resolution Update exacqVision to 7.1.23 or later

GetAdaptersInfo and QueryLinkSpeed Errors

Symptom: Warning or Error messages seen in logs regarding either ‘GetAdapatersInfo’ in Windows or ‘QueryLinkSpeed’ in Linux.  <br> Problem: These failures could occur for a number of sporadic reasons, such as high memory usage or disconnected interfaces, and may not cause any errant behavior.  <br> Solution: Update exacqVision Server version to 9.2 or higher.  9.2… Continue reading GetAdaptersInfo and QueryLinkSpeed Errors

Resetting a Password in Enterprise System Manager

**This should NEVER be given out to a customer** To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux. <br> Windows <br> Linux **If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade… Continue reading Resetting a Password in Enterprise System Manager

Second on board NIC missing

Description There have been a couple of servers manufactured at the Bentel facility with Q87 motherboard that does not detect the second on board NIC out of the box. This is due to a bios misconfiguration during manufacturing. <br> Platform Linux and Windows with Q87 motherboard The servers we found in the field with this… Continue reading Second on board NIC missing