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Knowledge Support Support Categories Products exacqVision Hardware

Updating Windows Operating System

Windows

To update your Windows 10 Operating System:

  1. Open Windows Update by right clicking the Start button in the lower-left corner and select search.
  2. In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updates
  3. Click the Check for updates button and then wait while Windows looks for the latest updates for your computer
  4. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to download or install
  5. In the list, click the important updates for more information. Select the checkboxes for any updates that you want to install, and then click OK
  6. Click Install updates

Note: Do not shut your computer off or allow it to run out of battery during the update process.

Doing so can cause a corruption of the operating system, which can often only be fixed by reformatting the computer. 

The ExacqVision Official stance on Operating System Updates

Https://support.exacq.com/#/knowledge-base/article/5144

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Knowledge Support Support Categories Products exacqVision Hardware

ExacqVision stance on Operating System updates

The official stance of ExacqVision regarding security updates and auto-updates is they are off by default, because there is the potential risk of the NVR being rebooted during the update process which can stop video recording, so please plan accordingly!!!

ExacqVision cannot control the integrity of security patches or operating systems updates; therefore these off by default and leave it to the installation technician, IT staff or system owner to apply any updates or security patches to their ExacqVision Video Recorders.

Updating Windows Operating System Https://support.exacq.com/#/knowledge-base/article/5159

Updating Linux Operating System https://support.exacq.com/#/knowledge-base/article/5151

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Knowledge Support Support exacqVision Enterprise Categories Products

Enterprise System Manager Shell

To open Enterprise Manager Shell in Windows, run Command Prompt as an administrator and change directories to the installation directory by running the following command:

cd C:\Program Files\exacqvision\enterprisemanager \enterprisesystemmanager\

Then type:

enterprisesystemmanager.exe shell

To open Enterprise Manager Shell in Linux, open a Terminal window and type:

sudo /usr/local/exacq/esm/enterprisesystemmanager shell

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The following commands can be used in the shell:


Exit the Shell.

Exit with ‘Ctrl+Z’


Test SMTP settings

from evemail.models import EmailServer
es = EmailServer.objects.all()[0]
con = es.get_connection()
con.open()


You will see details about any connection errors, or an email connection object that is opened using the information in ESM.


Show the number of emails in the queue

from evemail.models import EventEmail, EventBatchEmail
EventEmail.objects.count()
EventBatchEmail.objects.count()


Delete emails in the queue

from evemail.models import EventEmail, EventBatchEmail
EventEmail.objects.all().delete()
EventBatchEmail.objects.all().delete()


Reset the Enterprise Manager Root Admin user password

*** This should never be given out to a customer ***

Stop all Enterprise Manager services, then enter shell. Once in shell, enter the following commands:

from organization.models import EnterpriseUser
u = EnterpriseUser.objects.get(username="admin")
u.set_password("admin256")
u.save()
import sys
sys.exit()

Start all Enterprise Manager Services

NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin”


Deleting a Failover Group 

from failover.models import *
FailoverLog.objects.all().delete() 
FailoverGroup.objects.all() 

This will give you a list of failover groups.
Then you can delete the group at the proper index using 

FailoverGroup.objects.all()[0].delete() 

​Replacing the number with the index of the group to delete, of course 

import sys
sys.exit()

AES-70


Undeleting data removed using the web GUI

from server.models.core import Server
from django.utils import timezone
readd_date = timezone.now() - timezone.timedelta(days=2)
servers = Server.objects.filter(removalDate__gt=readd_date)
for server in servers:
    server.undelete()

Servers deleted through the GUI are flagged for deletion. As long as the datarolloff retention period has not passed, the servers deleted within the last 2 days can be undeleted with the above commands. You can adjust the days needed if the customer needs something from prior to that by adjusting the “days” number in line 3.

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Knowledge Support Support exacqVision Server Categories Products

A Windows server may crash when attempting to delete old audit trail files

Affected platforms

exacqVision Server version 7.0.3 or earlier, on Windows systems

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Symptom

If the system drive free space falls below 100MB or exacqVision need to delete old audit logs to honor the maximum days setting, exacqVision will attempt to prune the audit trail logs and can crash if any audit log files are locked open by another process.

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Workaround

Do not set a maximum audit log retention time, and ensure the system has more than 100MB of free space on the system drive.

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Resolution

Update to exacqVision Server 7.2.0.85081 or higher

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Knowledge Support Support exacqVision Server Categories Products

LDAP results in Windows are incomplete due to bug in mozldap

Affected platforms

exacqVision 7.1.22

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Symptom

When a search against LDAP is executed that should return a large number of results, the actual number of returned results is less than expected.

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Workaround

Use a more specific search string

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Resolution

Update exacqVision to 7.1.23 or later

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Knowledge Support Support exacqVision Server Categories Products

GetAdaptersInfo and QueryLinkSpeed Errors

Symptom:

Warning or Error messages seen in logs regarding either ‘GetAdapatersInfo’ in Windows or ‘QueryLinkSpeed’ in Linux. 

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Problem:

These failures could occur for a number of sporadic reasons, such as high memory usage or disconnected interfaces, and may not cause any errant behavior. 

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Solution:

Update exacqVision Server version to 9.2 or higher. 

9.2 marks a redesign of how the software queries the network configuration.

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Knowledge Support Support exacqVision Enterprise Categories Products

Resetting a Password in Enterprise System Manager

**This should NEVER be given out to a customer**

To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux.

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Windows

  1. Stop all six Enterprise Manager services.
  2. Open Command Prompt as Administrator.
  3. cd C:\ProgramFiles\exacqvision\enterprisemanager\enterprisesystemmanager
    Note: EnterpriseSystemManager can be in D:\ Make sure to validate where the EM folder is installed.
  4. Run the command enterprisesystemmanager.exe shell
  5. In the shell, type the following:
    from organization.models import EnterpriseUser
    u = EnterpriseUser.objects.get(username=”admin”)
    u.set_password(“Support.1”)
    u.save()
    import sys
    sys.exit()

    NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin
  6. Restart Enterprise Manager services and log into EM with the new password.

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Linux

  1. Stop all six Enterprise Manager services.
  2. To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell
  3. In the shell, type the following:
    • from organization.models import EnterpriseUser
    • u = EnterpriseUser.objects.get(username="admin")
    • u.set_password("Support.1")
    • u.save()
    • import sys
    • sys.exit()
    • Exit Terminal and start all six Enterprise Manager Services

      NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin

**If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade repositories

sudo apt update

sudo apt upgrade

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Knowledge Support Support Categories Products exacqVision Hardware

Second on board NIC missing

Description

There have been a couple of servers manufactured at the Bentel facility with Q87 motherboard that does not detect the second on board NIC out of the box. This is due to a bios misconfiguration during manufacturing.

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Platform

Linux and Windows with Q87 motherboard

The servers we found in the field with this issue were from the 25 and 26 week of 2017 and the serial number starts with 355S.

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Fix

  1. Reboot the machine and press “F2” on the BIOS splash screen.
  2. Enter “admin256” as the BIOS password.
  3. Navigate to “Advanced > Onboard Devices Configuration”
  4. Verify that “Intel I211 LAN Controller” and “Intel I218 LAN Controller” are enabled.
  5. Press “F10” to save and exit.

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Categories
Documentation Quick Start Guides exacqVision Server Categories Products

exacqVision Server/Client OS: Windows Open LDAP

exacqVision-Server_Client-OS_-Windows-Open-LDAP.pdf
Categories
Documentation Data Sheets exacqVision Enterprise Categories Products

exacqVision EM-Series Servers

EM-Series.pdf