Tag: Windows XP

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Knowledge Support Support Categories exacqVision Integrations

Impact of Microsoft Windows XP End of Support

Microsoft announced the end of support for Windows XP on April 8, 2014. The operating system will no longer receive security updates or technical support after that date.

Customers with exacqVision servers running Windows XP will likely have questions about this end of support, and the following information will help answer their questions:

Q: Will Exacq upgrade the operating system on Windows XP-based exacqVision systems?

A: Because of the age of the motherboards and capture cards in early exacqVision servers running Windows XP, it is not possible to upgrade servers to a current operating system.


Q: Will Exacq continue to support Windows XP-based exacqVision systems?

A: Yes. exacqVision features introduced before the Windows XP End of Support will continue to be supported on Windows XP-based systems. However, new features introduced after April 8, 2014 might not be compatible with Windows XP.


Q: Will exacqVision systems running XP be vulnerable to security risks?

A: Because of the lack of new security updates from Microsoft, any system running Windows XP will be at increased risk from viruses, spyware, and other malicious software.


Q: What are my options?

A: Customers can continue to operate Windows XP-based exacqVision systems at their own risk, but they should consider upgrading their systems in the near future.

Categories
Knowledge Support Support exacqVision Client Categories Products

Client cannot connect to edvrserver on Windows XP after upgrading edvrserver

Description

Client cannot connect to edvrserver on Windows XP after upgrading edvrserver.

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Introduced Version

exacqVision Server 7.7.26+

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Fixed Version

Not yet fixed

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Workaround

Downgrade edvrserver to a previous version (7.6.x)

  • Since the remote update is not possible, the user has to run an installer on the server manually.
Categories
Knowledge Support Documentation Support Products exacqVision Hardware

exacqVision Windows XP Support

Microsoft has informed consumers that Windows XP is no longer supported as of April 8, 2014. This means that Microsoft no longer supplies security updates for Windows XP. Note the following information about how this affects exacqVision products.


Can I upgrade from Windows XP to Windows 7 on my Exacq-built exacqVision system?

Any system built by Exacq with Windows XP installed contains hardware that is more than three years old. This means that much of the hardware does not have proper drivers for use with Windows 7. Therefore, it is not recommended that you upgrade those systems from Windows XP. Exacq explicitly will not support such upgraded systems; if you try to perform the upgrade on your own, you will be responsible for ensuring that the operating system and drivers are properly installed and running on the system.


Will Exacq software still continue to function correctly if I do not upgrade the operating system?

exacqVision features will continue to function as they do currently. However, it is possible that some new features introduced may not be compatible with Windows XP.

Categories
Knowledge Support Support exacqVision Client Categories Products

Enabling 4×3 Resolution to Eliminate Gray Bars in Video Windows (Legacy)

NOTE: These are Legacy instructions. This behavior was replaced when Client settings implemented Panel Size settings.

When using cameras with a 4×3 resolution, gray bars might appear to the left and right of the camera’s video window in exacqVision Client. To stretch the 4×3 video so that it fills the screen, manually set the video card to a 4×3 resolution as described in the following steps for your Windows version:

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Before Changing the Resolution:

After Changing the Resolution:

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Windows 7

  1. Right-click the computer’s Desktop and select Personalize from the pop-up menu.
  2. Click Display.
  3. Select Adjust Resolution.
  4. In the Resolution drop-down list, select a 4×3 resolution, such as 1280×960, 1152×864, or 1024×768, or 800×600. (The first number divided by the second number should equal 1.333333.)
  5. Click Apply.
  6. If the setting is acceptable, click Keep Changes.<br><br>

Windows XP

  1. Right-click the computer’s Desktop and select Properties from the pop-up menu.
  2. In the Display Properties window, select the Settings tab.
  3. In the Screen Resolution section, select a 4×3 resolution, such as 1152×864, 1024×768, or 800×600. (The first number divided by the second number should equal 1.333333.)
  4. Click Apply.
  5. If the setting is acceptable, click Yes.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Assigning a Default Printer to the Windows User (Restricted) Account

If you want to print images from the ExacqVision software on an ExacqVision server, you might need to change the default printer. Because Windows is locked down when you log in as a User, you must perform the following steps to configure the default printer:

  1. Log out of the Windows User account.
  2. Log in to the Windows Admin account.
  3. From the Start menu, select Programs, Accessories, and Notepad.
  4. Type the following, where “Printer Name” is the name of the desired default printer (such as “Lexmark 2310”).
    • RUNDLL32 PRINTUI.DLL,PrintUIEntry /y /n “Printer Name”
  5. From the File menu, select Save As. Change the filename to DefaultPrinter.bat (make sure the extension is not .txt).
  6. Open the Startup directory. In Windows XP, this directory is found in C:\Documents and Settings\User\Start Manu\Programs. In Windows 7, it is found in C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs.
  7. Copy the DefaultPrinter.bat file to the user profile in the Startup subfolder.
  8. Restart the server.

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Assigning-a-Default-Printer-to-the-Windows-User-Restricted-Account.pdf