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Knowledge Support Support Categories Products exacqVision Integrations

Support for Q87 Audio on Windows Server 2012

The audio chip on the ASUS CSB motherboard does not have audio drivers. However, you can use the Realtek HD 2.73 audio drivers for Windows 8. For information about how to install these drivers on Windows Server 2012, see the following link:

http://blogs.msdn.com/b/matthew_van_eerde/archive/2011/09/14/how-to-install-unsigned-drivers.aspx

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exacqVision Server Categories Products

Pelco Motion Notification Could Fail on exacqVision System with Windows Server 2012

A Pelco Pro Sarix camera (IMP-1110) failed to send motion notifications on a Windows Server 2012 system running the the Explicit Congestion Notification (ECN) service. The ECN service and Pelco plugin use the same TCP port 8575; if the ECN starts automatically after system startup, the notification subscription from the Pelco plugin can fail, meaning that motion detection notifications are not sent from the camera.

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As a workaround, stop the ECN service in Windows Server 2012. The Pelco plugin could be changed to use a different listener port in a future release.

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Knowledge Support Support exacqVision Enterprise Categories Products

Windows server 2012 can have 64 importers

Issue

Windows Server can report 64/128 cores (via multiprocessing.cpu_count), and we create importers based on number of cores. This had the effect of bringing a 1-core Windows Server 2012 R2 VM to its knees as it created 60+ importers.
The logic to determine number of importers does not work in our current 19.09 and 19.12 EM.

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Workaround

You will need to hard code the importers by setting environment variable _ESM_NUM_IMPORTERS equal to 4 or 8 or 12 (depending on # of servers they have).
I would suggest using 4 for anything under 400 servers. Under 1000 use 8 and anything greater than 1000 use 12.