Categories
Knowledge Support Support Categories Products exacqVision Hardware Uncategorized

Windows 10 Hostname

Description

From the June 2022 release to the March 2023 release, the Windows 10 hostname will be the default randomized/generated one by Windows, usually something like “DESKTOP-XXXXXXX” instead of the serial number, which either “ERXXXXXXXX” or “CCPXXXXXXXX”.  The fix is planned for the March release of 2023.

This issue affects images for the following release cycles:
June ’22
Sept ’22
Dec ’22

Production begins shipping with the new image about a month after the initial release. So this issue effects machines built between July 15th 2022 through April 14th of 2023.

This only affects/affected Windows 10 and not Windows Server.

Solution

There are several ways to update the hostname in Windows. Below are steps to change the hostname using Powershell.

  1. Open Start menu.
  2. Type Powershell, then right-click on Windows Powershell and select Run as administrator.
  3. Locate the Serial Number of your machine using the sticker on the side, then type the following to update the hostname (replacing <SerialNumber> with your actual Serial Number):
    Rename-Computer -NewName "<SerialNumber>"
  4. Type the following to restart the machine:
    Restart-Computer
Categories
Knowledge Support Support exacqVision Server Categories Uncategorized

How to prevent a specific Windows update or driver from installing

In Windows 10 there is no way to block the installation of a particular Windows Update(s) through ‘Update & Security settings, like in the previous Windows versions (Windows 7 or Windows Vista). 

In Windows 10, the Windows Updates are set to be automatically installed in order to keep your device always updated. On the other hand, several times, a Windows update or an updated device driver can cause significant problems on your computer operation and there is the need to uninstall it and then to block the specific update or driver from reinstalling in the future until Microsoft fixes the issue(s) with it.

To fix problems with specific updates, Microsoft has released a tool that can block (hide) a specific unwanted Windows Update or Driver from reinstalling again on your system. The tool is called “Show or hide updates” and applies to Windows 10 based computers.

In this tutorial, you can find detailed instructions on how to use the “Show or hide updates” tool, in order to prevent the installation of a specific Windows Update or Updated Driver on your Windows 10 system.

How to block Windows Update(s) and Updated driver(s) from being installed in Windows 10.

Notes: Before continue to block a specific Windows Update or Driver from being installed in Windows 10, first proceed to uninstall it, if it is already installed.

A. To uninstall a specific Windows 10 Update, go to:

  1. Start  –> Settings –> Update and security –> Advanced options –> View your update history –> Uninstall Updates.
  2. Select the unwanted Update from the list and click Uninstall. *

B. To uninstall a specific Device Driver in Windows 10:

  1. Right-click on the Start menu and select Device Manager.
  2. Locate the device driver that you want to uninstall and then right-click on it and select Uninstall.
  3. In the uninstall dialog, check the box to Delete the driver software for this device if available. *

* After uninstall:

1. Restart your computer and check for available updates…but DO NOT INSTALL them.

  • Start  –> Settings –> Update and security –> Check for updates.

2. Close the ‘Update & Security’ options and proceed to block the automatic installation of the Windows Update or Driver as described below.

TO PREVENT THE AUTOMATIC INSTALLATION OF A SPECIFIC WINDOWS UPDATE OR AN UPDATED DRIVER ON WINDOWS 10:

1. Download and save the “Show or hide updates” troubleshooter tool

2-Open the tool


3-Click on Next as showing

the tool will search for updates as showing



5-Choose Hide updates as showing

6-Check the update that you want to hide then click next as showing

7-It will work for a while then will show that it has been fixed then close

From now on, the selected updated Driver, or Windows Update, will not be installed automatically, until you run the Show or hide updates tool again and unblock the installation

Categories
Knowledge Support Support exacqVision Server Categories Products

Windows 10 Kiosk user password expiring

Issue:

Exacq server Kiosk User account password expires every 90 days. NOTE: This is not an issue if you are not using the Kiosk User, if you have not had an issue after 90 days in service, and if your server was built in December 2018 or later (ER1852xxxxxx).

<br>

Servers affected:

Any Windows 10 exacq server when using the Kiosk User prior to December 2018.

<br>

Workaround (recommended/less intrusive):

Run “net accounts /maxpwage:unlimited” in an elevated prompt in the admin account and then re-run your Kiosk Mode setup

  1. Open an elevated prompt using the Windows admin account

  2. Type “net accounts /maxpwage:unlimited” and then “Enter” to run

  3. Delete and then recreate your Kiosk User
    See Kiosk User creation/remove KB: https://exacq.com/kb/?crc=22542

Fix (Workaround above recommended):
Re-image the exacq server with the latest Windows 10 image and recreate the recovery partition.

Image and re-image documentation: https://exacq.com/files
Username/Password: guest/exacqvisionip

Categories
Knowledge Support Support exacqVision Webservice Categories Products

Unable to Start Web Service on Windows 10

Problem

Users installing the exacqVision web service on Windows 10 machines find that the exacqVision web service is not enabled and encounter errors when attempting to manually start the service.

<br>

Cause

This is due to a port conflict. The default port used by evApache is port 80. This is also the default port for most web services. Windows 10 contains a service which is enabled by default that binds to port 80 before evApache attempts to start and since two services cannot bind to the same port number, evApache and the exacqVision web service fail to start.

<br>

Resolution

There are two possible ways to work around this.

  1. Open Services.msc in Windows and locate the ‘World Wide Web Publishing Service’. Stop this service and change the start up type to ‘Disabled’. You may also consider disabling the IIS service if it is installed on your machine. After these changes have been made you may either reboot your machine or manually start the exacqVision web service.
  2. Manually change the port number to something other than the default of 80. This requires editing a configuration file in Apache. You may find instructions on this in the following knowledge base article: 42205

<br>

Unable-to-Start-Web-Service-on-Windows-10.pdf