Tag: Webservice

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Kantech Entrapass Web Download Instructions

Instructions:

ExacqVision Kantech-Onboard systems may exhibit specific Internet Explorer security settings that will prevent the download of EntraPass Web from the link on the desktop after installing the Kantech software.

This was discovered specifically with the Windows Server 2016, Entrapass version 7.51, in June 2019. Other versions may encounter this problem though they are not listed here.

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To resolve this, you will need to enable file downloads within Internet Explorer. (See screenshots below).

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Steps:

  • Click Settings
  • Click Internet Options
  • Click Custom Level on the Security tab
  • Click Enable under Downloads > File Download
  • Click OK and close all dialog boxes
  • Refresh the page or click the EntraPass Web link from the desktop to restart the process.

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Kantech-Entrapass-Web-Download-Instructions.pdf
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Knowledge Support Support exacqVision Enterprise Categories Products

Unable to Edit Web Service Scheduled Update in ESM

Symptom:

When scheduling an update to a web service through ESM, a user cannot edit the scheduled update. 

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Problem:

Clicking on the Edit option for a scheduled update to a web service from within ESM results in an error. 

This can be seen from the Web Services page when clicking to the Web Service Actions display, which will list upcoming actions. 

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Solution:

Update ESM to version 5.6 or higher. 

Alternatively, the workaround is to delete the scheduled update and create a new scheduled update with the date/time desired. 

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Unable-to-Edit-Web-Service-Scheduled-Update-in-ESM-1.pdf
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User Guides Documentation exacqVision Server Categories Products

Downgrading Software on Ubuntu/Linux OS

Ubuntu/Linux uses the ‘gdebi’ package installer to run .DEB packages. This will automatically check if you are attempting to install an older package than is already installed and warn you if a newer version is already installed. If you choose to downgrade the version of your ExacqVision Server, Client, or Web Service software you will need to perform this from the Terminal.

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If you don’t already have the installer for the previous version you want to change to, you may locate these on our Legacy Downloads page.

  1. Copy the installer of your desired software version to the Desktop.<br><br>
  2. Open Terminal by pressing CTRL+ALT+T.<br><br>
  3. Type the following:
    sudo dpkg -i /pathtofile/filename

    In the place of pathtofile, enter the file path and in the place of filename enter the name of your installer file.
    • An example line would look like: 
      sudo dpkg -i /home/admin/Desktop/exacqVisionServer-8.4.2.111542.deb<br><br>
  4. Press Enter and ‘dpkg’ will perform the install of the previous version, replacing the later version.

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Categories
User Guides Documentation exacqVision Server Categories Products

Uninstalling Software on Linux (Ubuntu)

In certain circumstances, such as a broken or mis-configured software package, it may be necessary to uninstall the ExacqVision Server, Client or Web Service software.

On Linux (Ubuntu) this can be accomplished via the Synaptic Package Manager. But if that is not installed or you are unsure how to find or use this, an uninstall can be completed through the Terminal.

  1. Open Terminal by pressing CTRL+ALT+T.<br><br>
  2. Type in the command below for the program you want to uninstall:
    • Server: sudo apt remove edvrserver
    • Client: sudo apt remove edvrclient
    • Web Service: sudo apt remove webservice<br><br>

NOTE: The apt command is a higher level package manager. If you wish to use a lower-level package manager with more options, or are using Ubuntu 14.04 or earlier, use apt-get instead of apt.

NOTE: If using apt-get adding the purge parameter forces removal of program configuration files. An example use with removal of the server application is:
sudo apt-get remove --purge edvrserver

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Categories
User Guides Categories exacqVision Webservice

How to disable TLS version 1.0 in the exacqVision web service – LEGACY

Applicable Versions

This document now applies only to exacqVision Web service 8.8 and earlier. Beginning with version 9.0, the web service no longer uses Apache. If you need to disable TLS 1.0 we recommend the use of a web service gateway. The steps in configuring a web service gateway are detailed in Configuring Nginx or Apache as a Web Service Gateway

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Description

Disabling TLS 1.0 is regularly recommended by security scans. The following steps explain how to disable TLS 1.0.

Note: While TLS1.0 is insecure, it is required for IE8-10 to work by default. Users of those browsers have the ability to enable support for TLS1.1 or 1.2 in their browser settings, but it will have to be done for each user.

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To disable TLS 1.0 in the web service:

  1. Using a text editor, open the file C:\Program Files (x86)\exacqVision\WebService\Apache\conf\extra\httpd-ssl.conf or /etc/evapache/extra/httpd-ssl.conf.
  2. Search for the line starting with SSLProtocol. By default, this line looks like: SSLProtocol all -SSLv2 -SSLv3
  3. Edit the line to add -TLSv1.  For example, the line would now look like SSLProtocol all -SSLv2 -SSLv3 -TLSv1
  4. Save the edited file.
  5. Restart the web service.

There are many variations of security protocol configuration that can be applied to meet a specific user’s needs, many of which fall outside the scope of a KB. Interested individuals should reference Apache’s documentation on configuring the SSL module: https://httpd.apache.org/docs/2.4/en/ssl/

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