Tag: Web Service

Low framerates when using web sockets with high res video

Description In the web service, as the source resolution of a camera grows, the ability to quickly stream frames is reduced. This is particularly noticeable with cameras of 1080p resolution or higher. When this issue occurs, video will start displaying at extremely slow frame rates and, when switching to a larger layout, some video will… Continue reading Low framerates when using web sockets with high res video

Servers are able to be enabled if Web Service initialization fails

Description When connecting to a web service whose initialization fails, all servers should be disabled. <br> Version Introduced 8.0 <br> Platform All <br> Steps to reproduce Add a web service that causes initialization to fail. <br> Expected result The enable toggles for each server on the web service is disabled. <br> Actual result The enable… Continue reading Servers are able to be enabled if Web Service initialization fails

Toggling a Web Service Connection Multiple Times Can Cause Failed Initialization

Description Enabling and then Disabling a Web Service multiple times within Exacq Mobile 3 during the connection process can prevent the servers from being retrieved. <br> Version Introduced <br> Platform Mobile-All <br> Steps to reproduce <br> Expected result The Server List is displayed <br> Actual result The Text ‘Unable to retrieve servers’ is displayed <br>… Continue reading Toggling a Web Service Connection Multiple Times Can Cause Failed Initialization

Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked

Description After attempting to add an already added web service if the Apply button is clicked twice it will be unable to be clicked again until all the text is removed from the input. <br> Version Introduced Exacq Mobile 3, version 8.0.0 <br> Platform Mobile-All <br> Steps to reproduce <br> Expected result The Apply Button… Continue reading Pressing the Web Service Edit Dialog Apply button twice make the Apply button unable to be clicked

Adding web service using server credentials does not enter password

Description When adding a server, the user can select to use the same credentials and address of the server when adding a web service with the server. The single server add form will not correctly capture the password. Thus, the web service will not be able to be reached. <br> Version introduced 4.3.13.102215 <br> Platform… Continue reading Adding web service using server credentials does not enter password

Installing Exacq Web Service on 32-bit Windows fails

Description Installing the web service on 32-bit Windows fails. After installing the web service will not run, and the following error message can be found in the event viewer:The Apache service named reported the following error: >>> httpd.exe: Syntax error on line 37 of C:/Program Files/exacqVision/WebService/Apache/conf/httpd.conf: ServerRoot must be a valid directory. <br> Introduced Version… Continue reading Installing Exacq Web Service on 32-bit Windows fails

ESM May Not Connect to Web Service with Self-Signed Certificate

Symptom: The camera video feed section in ESM displays an SSL error message. <br> Problem: ESM may not connect to the exacqVision Web Service if the web service is using a self-signed certificate. This may be more prevalent on systems where TLS/SSL was configured after being added to ESM. ESM did not automatically detect the… Continue reading ESM May Not Connect to Web Service with Self-Signed Certificate

Unable to Start Web Service on Windows 10

Problem Users installing the exacqVision web service on Windows 10 machines find that the exacqVision web service is not enabled and encounter errors when attempting to manually start the service. <br> Cause This is due to a port conflict. The default port used by evApache is port 80. This is also the default port for… Continue reading Unable to Start Web Service on Windows 10