Tag: Web Service Thin Client

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Knowledge Support Support exacqVision Webservice Products

Thin Client Buffers When Searching at 16x’s and Higher Speeds

Description

When watching search back in the Exacq WebService Thin Client at high speeds for longer duration’s the search will skip to the end of the search results. This results in a black screen after being able to view the searched contents and scrubbing the video at 16x’s speed and higher.

Product

exacqVision Web Service 22.12.2.0 through 23.09.7.0.

Steps to Reproduce

  1. Search a time range of 2 hours using the web client.
  2. Video will play back from the search results.
  3. Scrub the video at 16x speed to 32x speed and the search marker will skip to the end of the search content.

Expected Results

Users should be able to scrub the entirety of the the searched content with no skipping.

Actual Results

The playback scrubber/cursor skips to the end time of the search content, displaying a black box.

Solution

A fix was introduced in branch build exacqVision Web Service 23.09.107.0 (x64).
Please contact technical support for assistance on installing this build.
A Permanent fix will be in our March 2024 Release. Version 24.03.

Categories
Knowledge Support Support exacqVision Webservice Products

Thin Client Maps do not produce an image when cycling through the different maps

Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior.

Example:
If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a few cameras.

Workaround is optional:
A possible workaround for the customer could be to decouple their maps based on server, so only have cameras / devices from one server per map, and possibly even make sure they are top level maps with no children.

To Correct this we can use the following builds. We will need to transfer these for the time to the customer server and then run the installer.

https://artifactory.exacq.org/artifactory/webservice-local/21.09.x/31982xx/3198203/

exacqVisionWebService_21.09.3198203.0_x64.deb
exacqVisionWebService_21.09.3198203.0_x64.exe
exacqVisionWebService_21.09.3198203.0_x86.deb
exacqVisionWebService_21.09.3198203.0_x86.exe

NOTE*
These versions have not been merged yet so it’s not in Release as of yet.
This fix scheduled for the March 2022 release.

Categories
exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories Products

Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.
We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.

What you would see in the thin client would be a series of screens before being presented a black blank screen seen below.


If this feature has been enabled and prefer to use the thin client then you will need to disable this feature or you can modify the groupspi.xml.
First stop the exacq server service from running.
Link for steps on stopping services: https://support.exacq.com/#/knowledge-base/article/2341

Open notepad ++ ad the admin and select file from the location.
Windows – C:\Program Files\exacqVision\Server
Linux – usr\local\exacqVision\Server
At the bottom of the document seen below is the section we need to remove. This is what the file looks like with a camera added with this feature is enabled.

In order to modify you can remove the lines between
RestrictedViews ID=”720896″ IsSupported=”1″
AND
RestrictedView
Save the file.
Example:

This image has an empty alt attribute; its file name is image-57.png

Note: We should only have 2 lines left.
RestrictedViews ID=”720896″ IsSupported=”1″
RestrictedViews
For this example see the below picture for what should be left in the file after removing the other lines.
Example Below:

Once this change is done you will need to start the server service.

There is no work around at this current time.

Categories
Knowledge Support Support exacqVision Webservice Products

Limited Features available in the Thin Client .

This is not an exhausted list.
Soft Triggers are not available in the Web Browser/Thin Client. Customers should use the Exacq Mobile 3 Client from a Web Browser instead.

The physical triggers are located in the menu of the mobile browser instead of on the live view.

For Example:
If you are using a trigger for audio and the associations have been created.
Connect to the Exacq Mobile 3 Client in a browser, navigate to the menu options, go to the Audio Devices, select Audio Input, and select Listen in Live.
In the lower right corner you will see the option for activating that soft trigger.