The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app. Changes in the architecture of… Continue reading exacqVision Mobile Connection Changes
Tag: Web Service
exacqVision Legacy Software Downloads
Title exacqVision Legacy Software Downloads Description Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download. Product exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager Solution Older versions of exacqVision Server and Client software are available on our… Continue reading exacqVision Legacy Software Downloads
ExacqVision Web Service Fails to get Public URL from Relay Manager
Summary The OpenSSL Certificate from Ubuntu that the relay service utilizes is expired Description Error failed to get public URL from relay manager rpc error: code = Unavailable desc = connection error: desc = “transport: authentication handshake failed: x509: certificate has expired or is not yet valid: current time 2022-02-24T10:19:29-08:00 is after 2021-09-30T14:01:15Z” wfe 32563… Continue reading ExacqVision Web Service Fails to get Public URL from Relay Manager
Thin Client Maps do not produce an image when cycling through the different maps
Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior. Example:If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a… Continue reading Thin Client Maps do not produce an image when cycling through the different maps
Creating a Non Password Protected Cert for Web Service
Problem Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service Solution As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can… Continue reading Creating a Non Password Protected Cert for Web Service
Web service cannot connect to multiple servers at the same address
Description If web service with more than one server at the same address, but different ports, those servers are not treated independently. When accessing these servers through the web service, only the first will handle requests. <br> Version Introduced 7.5.32 <br> Platform All <br> Steps to reproduce Configure two servers at the same IP with… Continue reading Web service cannot connect to multiple servers at the same address
Web Service event monitoring information not provided
Description Retrieving event monitoring information from the web service is broken in 8.4. Currently, requests to eventmonitoring.web will return an empty profile list, independent of any configured event monitoring profiles. Note: This directly affects the registration and receiving of push notifications in mobile. <br> Version Introduced <br> Platform Web Service / All <br> Steps to reproduce <br>… Continue reading Web Service event monitoring information not provided
Web service rendered unresponsive if push notifications cannot reach AWS
Affected platforms Web Service 7.2.0, 7.2.1 <br> Symptom In the 7.2.0 release candidate of web service, if the machine the web service is running on does not have access to Amazon Web Services (AWS) for push notifications, the web service will crash on start. In the 7.2.1 release candidate of web service, if the machine… Continue reading Web service rendered unresponsive if push notifications cannot reach AWS
Push Notifications only received from one web service
Affected platforms <br> Symptom The Exacq Mobile 3 app can connect to multiple different web servers, but Exacq Mobile 3 will only be able to receive push notifications from the first web service even though Event Monitors from different web services are enabled in the push notification configuration. <br> Workaround Uninstall and reinstall the app… Continue reading Push Notifications only received from one web service
Archiving cannot recover from disconnected state
Affected platforms exacqVision 7.0 to 7.2 running on Windows <br> Symptom When the archiving job becomes disconnected, it may not automatically recover and remain in a disconnected state. <br> Workaround Perform one of the following actions:Recreate the archive target Delete all task schedules for the archive target.Delete the archive target.Recreate the archive target.Recreate the task… Continue reading Archiving cannot recover from disconnected state