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Knowledge Support Support Categories exacqVision Webservice Products

Dewarping of Dahua cameras not working on web client or Exacq Mobile 3 (Legacy)

Affected Versions

  • exacqVision Web Service 7.6, running on Windows

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Description

In web service 7.6 (Windows only), dewarping of Dahua fisheye cameras does not work. These cameras do not show any dewarping options in the web client or Exacq Mobile 3 app.

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Workaround

  1. Install the exacqVision Client on the web service or refer to an existing client installation on another machine.
  2. Copy C:\Program Files (x86)\exacqVision\Client\fish_eye.dll where the client is installed to the C:\Program Files (x86)\exacqVision\WebService\bin directory where the web service is installed.
  3. Restart the web service.

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Resolution

Update exacqVision Web Service to version 8.2.2 or higher

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Categories
Knowledge Support Support exacqVision Webservice Categories Products

Native Streaming in the Web Client

Affected platforms

exacqVision 7.2 or later

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Description

exacqVision 7.2 introduces native h.264 video streaming to the web client. When a browser session connects to the web service, the browser and web service negotiate whether transcoding or native streaming will be used. The following logic describes how this is negotiated:

  1. If the browser does not support web sockets, fall back to polling (traditional method).
    • This includes IE8 and 9.
    • Since IE8 does not support the HTML5 element, it plays back by displaying the image element directly.
  2. If the user has disabled software decoding on the client configuration page, use web sockets JPEG.
    • This method is similar to traditional polling, but the delivery mechanism causes frames to be sent as they are generated.
  3. If the camera is not native H.264, use web sockets JPEG.
    • This includes digital PTZ “cameras” whose parent camera may be h.264, but as a virtual camera, they are not.
  4. If the camera’s resolution is 167% larger than the panel, use web sockets JPEG.
    • There is very little gain in rendering native h.264 on small panels.

At this point, the camera will attempt native h.264 decoding. If it succeeds, it will play back using software decoding. Otherwise, it will fall back to web sockets JPEG.

Categories
Knowledge Support Support Categories exacqVision Webservice Products

What type of video does the exacqVision Web Service transmit?

The codec used to transmit video will depending on the plugin used. In many cases the exacqVision Web Service performs transcoding and transmits a compressed JPEG stream of images to the Web Client or Exacq Mobile 3 app. Some plugins are capable of forwarding the H.264 stream without the need to transcode.

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Categories
User Guides Documentation exacqVision Server Categories Products

How can I find the version of my exacqVision Client, Server, or Web Service software?

exacqVision Server

  1. Open the exacqVision Client and connect to the server. Click the Configuration (gear icon) button.
  2. Select Systems from the Configuration tree to open the Systems page.
  3. Find the entry row for the server.
  4. View the version number in the Version column. (If you do not see the Version column even if you scroll all the way to the right, right-click a column header and make sure ‘Version’ is selected.)

Related links:

Download the latest exacqVision Server software

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exacqVision Client

  1. Open exacqVision Client.
  2. Click the exacqVision logo in the upper-right corner to display the About box.
  3. View the Client Version number in the About box.
  4. To check for a newer version, connect to the internet and ‘Check for Updates’. Otherwise, click the window ‘X’ to close the About box.

Related links:

Download the latest exacqVision Client software

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exacqVision Web Service

  1. Open the Web Service interface.
  2. Hover the cursor over the exacqVision logo in the upper-right corner until the version number appears.

Related links:

Download the latest exacqVision Web Service

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