Description Built by Exacq “BBE” NVRs utilize a watchdog timer, which during normal operation is reset every second. If the watchdog timer has not been reset within 60 seconds it will trigger a system reboot. The assumption being that machine is in a bad state. For various troubleshooting reasons you may need to disable/enable the… Continue reading How to Disable/Enable exacqVision Watchdog Timer
Tag: Watchdog
Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.
IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the… Continue reading Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.
Manually Triggering a Watchdog
Because of issues archiving over a WAN (see this article), it might be necessary to manually trigger a watchdog so that the server is able to start up successfully. To do this, complete the following steps: On the System configuration page, open the Watchdog Timers tab and make sure the motherboard watchdog is enabled.Open a… Continue reading Manually Triggering a Watchdog
exacqVision Server crashes and/or triggers watchdog reboot on system with no page file
Affected platforms Windows <br> Symptom If a page file does not exist on a Windows-based exacqVision system, one or more of the following symptoms may be encountered: exacqVision Server watchdog log message found in the server log. For example, 7/5/2015 12:02:54 AM tDVRpi Warning tDVR 0 proc 1 err -21 watchdog expired at 2015-07-05 04:00:28… Continue reading exacqVision Server crashes and/or triggers watchdog reboot on system with no page file
M-Series May Display False Watchdog Indications
Symptom: Log displays entries similar to the example below: 03/17/2018 11:06:11 AM LogPI Warning Stopping Log Manager. 03/17/2018 11:07:06 AM LogPI Warning Starting Log Manager 9.2.1.128741. 03/17/2018 11:07:08 AM dynacolorpi Warning Watchdog expired <br> Problem: This message is a false positive and can be ignored. <br> Solution: Update exacqVision Server version to 9.4 or higher.