Tag: VLC

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Video Library Configuration Knowledge Support Support exacqVision Server Categories Products

2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections

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Video Library Demo exacqVision Client Categories Products

Troubleshooting with VLC

Troubleshooting with VLC NEW

Learn to utilize VLC, a free video tool and media player, to help troubleshoot camera issues.

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Knowledge Support Support exacqVision Client Categories Products

How do I open an RTSP stream in VLC?

VLC is a good tool to use if you are having issues with an IP camera. If the camera can provide you with RTSP stream data, you can display that stream in VLC and see if you have the same issues you experience with the camera ExacqVision. This helps troubleshoot an issue because it removes the ExacqVision software from the equation and allows you to reproduce issues when you contact a camera manufacturer for help.

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The following video and steps show how to use VLC to open an RTSP stream:

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  1. Install VLC on your Windows, Ubuntu, or Mac machine from the following URL: http://www.videolan.org/vlc/
  2. Open the ExacqVision Client software and select the Configuration page.
  3. Navigate to the Add IP Cameras page and uncheck (disconnect) the camera you want to view in VLC.
  4. Make note of the camera’s IP address (such as 192.168.1.45).
  5. Minimize the ExacqVision Client.
  6. Select Media and then Open Network Stream.
  7. Enter the RTSP URL. i.e.- rtsp://ipaddress:port/subdirectory
  8. Click Play to open the RTSP stream in VLC.

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If you see the same issues experienced in the exacqVision Client software, you now have more evidence that either the network or the camera is the source of the issue. You may need to contact the camera manufacturer for more support. If you do not see the same issues, contact ExacqVision Technical Support.

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