Tag: Video Export

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Video export downloads are slow

Description

Downloading exported video from the web service is extremely slow.

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Version Introduced

7.9.24

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Platform

All

Steps to reproduce

  1. Create a video export in the web client.
  2. Click the download link for the export.

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Expected result

The file downloads at a reasonable rate (dependent on user’s bandwidth)

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Actual result

The file downloads at 40k/s.

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Work Around

  • Downloading the exported clip still works, just at a much slower rate, so a workaround isn’t strictly necessary.
  • Downgrade to an unaffected version of the web service.

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Version Fixed

8.1.8