Tag: Video

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Camera Settings

Camera Settings NEW

Nested in the configuration tree, beneath Camera Recording, is the list of all cameras connected to the system. Clicking on any of these cameras will display the settings page for that individual camera. From here, you have access to important settings, such as the camera name, configuring the optional on-screen display (OSD), picture settings, motion settings, recording settings, recording schedule, as well as advanced features for PTZ and fisheye cameras or Suspect Tracking windows.

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Video Library Demo Support exacqVision Server Categories Products

2021-12-16 Wireshark Troubleshooting Walkthrough

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Video Library Knowledge Support Demo exacqVision Enterprise Support exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products exacqVision Integrations

2021-09 September Quarterly Release Training

2021-09 September Quarterly Release Training.pptx<br>Download

Feature:

  • Client – Enhancement – Restricted view windows. – #21926
  • Server – Feature – Restricted view windows. – #22863
    • Exports only allowed for .psx and .exe
    • Requires password to hide – on a timer (5 minutes)

Client

  • Enhancement – macOS – Force client into dark theme to match OS setting.
  • Enhancement – Ability to password protect and encrypt exe and psx exports. – #22461
    • Change requires xml, so feature not available for .ps, .avi, .mov, etc…
    • Blocks old Client/ePlayer ability to play new exports with new enhanced features.
  • Enhancement – Upgraded oncam dewarping library to add support for C-08 cameras. – #23050
    • C-12 and C-08 required this change.
    • Windows and Linux only
  • Enhancement – new color definition for partition status – #21473
  • Enhancement – Modified maps to show the same flashing colors from associations for inputs in the arming exit delay state.
    • Specific to DSC
  • * Enhancement – Add ability to create/delete presets from live video. – #21584

Server

  • Feature – axispi – Add support for Axis Object Analytics
    • Transitioned to querying from camera rather than knowing what to request.
    • Some (confusing) elements may show up in the GUI based upon what the camera tells us.
    • No expected issues with what was working before.
  • Feature – illustra3pi – Add support for Illustra Object Analytics
    • Transitioned to querying from camera rather than knowing what to request.
  • Enhancement – illustra3pi – Update how rule names are displayed in the client
    • Whatever the camera tells us is what we display.
  • Enhancement – illustra3pi – Always display temperature overlay for thermal cameras
  • Enhancement – kantechpi – Add metadata to log events – #18476
  • Enhancement – onvifnvcpi – Add support for SpotterRF and new VICON models – #22792 #23053
  • Enhancement – rtspserverpi – Provide the ability to search for video with out a specific end date and time. – #22982
  • Enhancement – samsungpi – Add the ability to configure more than 8 analytics rules – #22929
  • Enhancement – streampi, common, xml – Flush file contents to disk after saving config. – #23067
    • Protects against some race conditions
  • Enhancement – streampi – support for PTZ Preset Admin privilege
    • Live privilege now exists allowing creation of preset from Live page.
  • Enhancement – SysmgmtPI – Removed sensor and watchdog support for X8SIA, DQ67EP, D525MW, D2500CC, RX67Q, D510MO, S1200KP, and Granite Well motherboards. Removed unused support for CNCT6793. Also removed wx usage. – #23125

Web Service

  • Enhancement – Remove archive credentials from output if passthrough user. – #23119

Mobile

  • Enhancement – Updated search date/time selection dialogs

Enterprise Manager

  • Enhancement – Improves importer queue efficiency – #17654
    • Faster DB writing in batches
  • Enhancement – Migrate rule add/edit page to React – #23087
  • Enhancement – Migrate rules list page to React – #23087
  • Enhancement – Add new rule event condition lasted for – #22926
  • Enhancement – Re-added recurring config backups – #22793 #23052
    • Removed when we adding automatic weekly backups
  • Bug Fix – Fix failover when password strengthening is enabled on protected server – #23102
  • Apache Solr 7.5 update will likely be backpatched – #23062
    • Won’t happen with remote update, will need to run installer manually.
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Knowledge Support Video Library Demo Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products

2021-06 June Quarterly Release Training

Forum Q&A

https://forum.exacq.com/t/training-q-a-2021-06-june-quarterly-training/166

2021-06-June-Quarterly-Release-Training <br>Download

Client

  • Enhancement – Added option to group camera items by device. #22651
  • Enhancement – Infrastructure updates to search check tree logic. #22684
  • Enhancement – Allow multiple audio streams to be exported with quick export. #22796
  • Enhancement – Added support for connecting directly to SMB shares as a system. #22768
    • Not yet in User Manual
    • Server-side work still to be done
    • Requires manually exporting a .config or .settings directly to the Archive Target root
  • Enhancement – Show camera name in search metadata filters for source #22874
  • Enhancement – Export temperature label for displaying on top of video in ePlayer. #22887
  • Enhancement – Export information to tie analytic meta to multiple streams in ePlayer. #22887
  • Enhancement – Allow showing a map in live and then switching to a camera under the map in the tree by double-clicking #22720
  • Enhancement – Added search filter for event monitoring sources and targets. #22648
  • Enhancement – Added search filter for event linking sources and targets. #22648
  • Enhancement – Remove bulk blob caching on File Management page and allow for on-demand caching #22655
  • Enhancement – Make rtsp server address cells easily copyable with a click #22824
  • Enhancement – Added new security integration type for generic events. #22702
    • Initially targeting a CCure feature called ‘Event’ – a triggerable group of actions.
    • Requires prior configuration on CCure
  • Enhancement – Added the ability to double click to auto resize the name area on the search timeline.
  • Enhancement – Adding search instance and heartbeat support to support exports. #22763
  • Enhancement – Increase support export request timeout. #22763

Server

  • Enhancement – cloud-drive – updated to integration with increased reliability #21902
    • New Smartvue Library (.dll/.so)
  • Enhancement – logpi – More efficient log searches #6088
    • Handles empty results more efficiently
  • Feature – illustra3pi – Add support for Perimeter rule to Video Intelligence #21399
  • Enhancement – illustra3pi – Add support for Gen 4 camera Shake to Dry functionality. #22496
    • Accomplished with a PTZ Auxilliary command
  • Enhancement – illustra3pi – Add Support for PTZ-reference window for Privacy Zones #22570
  • Enhancement – illustra3pi – Add support for mask off events #22756
  • Enhancement – illustra3pi – Update support for Illustra Thermal camera #22681
    • New API options for the Thermal camera firmware §Min/Max temperature available §Can now alert if over/under an amount
  • Enhancement – onvifnvcpi – Add support for Mobotix MOVE series cameras #22827
  • Enhancement – onvifnvcpi – Add support for multi-sensor VICON with analytics #22792
  • Enhancement – onvifnvcpi – Add RaySharp OEM #22869
  • Enhancement – onvifnvcpi – Added Alibi and LTS brand support #22870
  • Enhancement – onvifnvcpi – Update list of Honeywell HC30 and HC60 cameras #22027
  • Enhancement – onvifnvcpi – Add support for Honeywell H4 performance series #22907
    • fixes “Motion not supported”
  • Enhancement – samsungpi – Add support for Analytics metadata #22860
  • Enhancement – samsungpi – Add support for dynamic discovery of analytic events #22686 #22860
  • Bug Fix – archivepi – Fix misleading status of Direct Archive search credentials #19578
  • Enhancement – webservice – update exacqVision Web Service with server install package
    • Addresses customers that rarely update the WebService
    • Does not help customers who run a stand-alone WebService machine
    • Installer up from ~57MB to ~130MB!
    • WebService installer starts after the Server installer completed Only if there is an existing installation of WebService

Web Service

  • Web Service installer still made available – for now
  • Bug Fix – Fix broken configuration button on HTTPS configuration page #22809
    • Resolves issue when feature is accessed more than once

Mobile

  • Enhancement – Simplify server and web service configuration #22664
  • Enhancement – Always request native stream resolution when transcoding to ensure maximum image clarity. #22748
    • Reduces load on WebService hardware
    • Obsoletes the ‘Increase Requested Image Size’ option under ‘Advanced Settings’
    • May increase bandwidth usage for some customers
  • Enhancement – Camera association name display can be configured in the advanced settings page. #22820
  • Enhancement – Region of interest reset when leaving focus mode. #22928
    • Zoom is reset when leaving the focus view after pinch-to-zoom.
  • Enhancement – Search timeline now appears once metadata for search has loaded. #22821

Enterprise Manager

  • Enhancement – Add debug logging capability in production #22650
    • Will be added to the GUI at a later time
    • Currently requires editing a config file and restarting services
      • <InstallDirectory>\logs\log_settings.yaml
  • Enhancement – Convert settings page to react #22589
  • Enhancement – Convert group forms to react #22588
  • Enhancement – Added link to view scheduled actions on server detail page #19469
  • Enhancement – Show Backup size in GB if appropriate #22773
  • Enhancement – Add propagate to future child groups to memberships #16741
Categories
Video Library Knowledge Support Demo Support exacqVision Server Categories Products Uncategorized

2021-04-28 TS_Search Training

Forum Q&A

https://forum.exacq.com/t/training-q-a-2021-2021-04-28-ts-search

Categories
Video Library Knowledge Support Demo exacqVision Enterprise Support exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products

2021-03 March Quarterly Release Training

Feature – Axis Body Worn Cameras

  • Client – Enhancement – Axis body worn camera support. #21843
  • Client – Enhancement – Added support for search only cameras and audio for Axis body worn.
  • Client – Enhancement – Added config options for axis body worn cameras.
  • Server – axisbwpi – Add support for the Axis body worn camera system #21204

Feature – Large Blobs

  • Client – Enhancement – Support Large Blobs. #21842
  • Server – Enhancement – streampi – Support for maps and other blobs of sizes exceeding 2MB #18412

Client

  • Enhancement – Automatically create a system event linkage for source groups in event monitoring. #22396
    • User will be warned if trying to delete an automatically created Event Link
  • Enhancement – Allow selecting multiple files at once in Add Person #21332
  • Enhancement – Updated Immervision libraries for newer camera model support. #22384
  • Enhancement – Upgraded Oncam dewarping library for newer camera support. #21914
  • Enhancement – Added Linux x64 support for Oncam dewarping. #21914
    • Windows and Linux only
    • Mac library not ready
  • Enhancement – Enterprise LDAP: enable local user accounts checkbox if connected as a local user AND local user accounts are disabled #21933
  • Enhancement – For enterprise and system LDAP pages, disable the option to disable local user accounts if current use is local #21933
  • Enhancement – Added timeout message to export log if we timed out waiting for system or audit logs during support export. #22417
    • If cancelled, then the next export wouldn’t include the Server logs.

Server

  • Feature – rtspserverpi – Add support for video search #20747
  • Backend search capabilities without needing to use our API.
    • Primarily for future projects.
  • Enhancement – AxisPI – Support events for Axis Fence Guard #22465
    • Similar to Line Cross.
    • Must be configured in the camera with a browser.
  • Enhancement – AxisPI – Improve performance of downloads from edge storage #22303
    • 5m sub-operations to split up data and better protect against lost video due to network disconnection.
    • Parallel downloads – Off by default, must be configured.
  • Enhancement – AxisPI – change to more efficient log format #22502 §Similar to Onvif/Illustra
  • Enhancement – Illustra3pi – Correctly identify Holis cameras #22222
    • Some were improperly added from the scan as Onvif before.
    • Still using the Illustra3 plugin but will show up in the Client as Hollis.
  • Enhancement – onvifnvcpi – Add Support for Vivotek MA9321/2-EHTV #22373
    • Other json updates for specific cameras as well.
  • Enhancement – onvifnvcpi – Add the Subscription Renew command to pullpoint if MaxNotificationProducers capability is detected. #22165
    • Resolves some of the “Motion not supported” messages.
  • Enhancement – onvifnvcpi – Add override for cameras that prefer GetCapabilities instead of GetServices. #20941
  • Enhancement – plugins – hardened config persistence against unexpected shutdowns #15944
    • Changes in how config file gets edited and saved.
      • *.xml.bak created first
      • Changes saved to *.xml.pending
      • *.xml.pending then renamed to *.xml
    • Changes in how config files are loaded.
      • *.xml.pending is always most recent save. Load it first
      • Then try *.xml
      • Then try *.xml.bak
    • log load/save errors for core.xml.

Web Service

  • Enhancement – Add ability to monitor and remove temporary files. #22276
    • Thumbnails and Search results
    • Now cleaning up after 12 hours.
  • Enhancement – Add RTSP URI to camera endpoint. #22568
    • API feature – no UI
    • Will be utilized by Integrations
  • Enhancement – Sort available update versions, newest first. #18059

Enterprise Manager

  • Enhancement – Made licensing page more responsive #19096
  • Enhancement – Added filter to add user group lists #22528
  • Enhancement – Added extra server fields to server detail and list pages #19153
Categories
Knowledge Support Support exacqVision Server Categories Products

On-screen Time Display is Incorrect and Recorded Video Cannot be Found

Background Information

  • The exacqVision Server receives time-stamped video from most camera models, which indexes stored video.<br><br>
  • The exacqVision Server configures the cameras to receive time synchronization from a network time server (normally the exacqVision Server itself) and sets the camera time zone to GMT-0.<br><br>
  • If the camera and server times aren’t synchronized, video is stored with the wrong time stamp.<br><br>

Diagnostic Steps

  1. Monitor the affected camera’s video on the Live video page. If the on-screen time and date display are enabled, but the information is incorrect, skip to Resolution. Otherwise continue to step 2, below.<br><br>
  2. On the Live video page, monitor the camera’s video until the panel border turns blue (indicating motion recording) or red (indicating alarm recording). Use the Search page to find the video matching this occurrence. If you cannot locate the video that you saw recorded, skip to Resolution. Otherwise, proceed to step 3, below.<br><br>
  3. Browse to the camera’s web page and observe whether the correct date and GMT time (not local) are displayed. If the camera isn’t configured to receive NTP updates from the IP address of the exacqVision Server, skip to Resolution, item 3. Otherwise, the exacqVision system is correctly recording video from the tested camera.<br><br>

Resolution

  1. On the Config page for the server, select Configure System and then the Date/Time tab. Ensure that the Time Server field contains a valid NTP server IP address or domain name.<br><br>
  2. If the date or time displayed on the Date/Time tab is incorrect, the time server connection is not working. Ensure that the IP address or domain name can be reached from the server.<br><br>
  3. Ping the NTP server using the domain name or IP address entered in the Time Server field. If the server is unreachable, confirm the correct gateway was entered on the Network settings tab.<br><br>
  4. If the problem persists, contact your network administrator.<br><br>
  5. If the camera’s NTP server is set to an invalid IP address, such as 0.0.0.0 or 127.0.0.1, antivirus software may be blocking the server software from receiving the IP address of the server from the operating system. You can reconfigure the antivirus software to allow exacqVision access to the server’s IP address. Alternatively, you can designate the exacqVision Server as the IP Camera Time Server.
    See also: Time Settings and Time Zone Information<br><br>
  6. Some cameras do not accept time updates from servers with a stratum of 16. You may need to check the stratum level on your system using the steps found in Explaining NTP.<br><br>
  7. Linux servers may also display “sync_alarm” to indicate that the server is not synchronized with the NTP server. The server may require up to 30 minutes of synchronization before the alarm disappears.<br><br>
  8. If the server is installed on a totally isolated network that will never have access to an internet-based time server, changing the address in the Time Server field to 127.127.1.0 should force the exacqVision Server to decrease the system’s stratum level to a lower value.<br><br>
  9. On the Add IP Cameras page, within the IP Camera List panel, disable then re-enable each device to reset the camera connection. During the reconnection process, exacqVision sends the new time server IP address to the cameras.<br><br>
  10. Refresh the camera’s web interface that displays the NTP server address; it should now show the time server address entered in the steps above.<br><br>

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Knowledge Support Support exacqVision Client Categories Products

Video has a Green Hue (Possibly with Red or Pink Lines)

If video has a green tint and possibly pink or red lines, set VGA Acceleration Mode to None on the Client page.

<br>

Video-has-a-Green-Hue-Possibly-with-Red-or-Pink-Lines.pdf