Tag: Users

Categories
Knowledge Support exacqVision Enterprise exacqVision Client exacqVision Server

Updating Enterprise Manager to 23.09.5.0 can cause legacy server versions to have user account log in failure.

Support has identified an issue with updating Enterprise Manager to version 23.09.5.0 prior to running updates to ExacqVision server 23.09.6.0. This issue will manifest after updating Enterprise Manager by users experiencing disconnection from the client with errors ” log in failed / invalid username or password or account locked or disabled” or ” log in failed – invalid response”.

Product

  • ExacqVision Enterprise Manager
  • ExacqVision Server

Steps to Reproduce

  • Update Enterprise Manager to version 23.09.5.0 while leaving ExacqVision server versions on 23.06 or lower.

Expected Results

– Users should remain logged in successfully.

Actual Results

– Users will be disconnected from the Client with error – ” log in failed / invalid username or password or account locked or disabled” or ” log in failed – invalid response”

Solution

Engineering is currently working on a patch to resolve this issue.

For customers that updated from 23.06 to 23.09 prior to the patch, installing the version with the patch should fix all login issues customers are facing.

For customers that performed a fresh install of 23.09 prior to the patch, user server passwords will become scrambled and customers will need to change/reset user passwords.

Until the patch is released, if customer has an Enterprise Manager backup that contains no issues from 23.06 that can be applied, the following steps can be taken:

  1. Take a backup from 23.09 prior to making any changes.
  2. Access a recent prior backup off of Enterprise Manager (this must be taken on version 23.06 previously).
  3. Completely remove Enterprise Manager.
  4. Install Enterprise Manager previous version 23.06.0.0.
  5. Follow on screen prompts during install.
  6. Login to Enterprise Manager as the root admin user.
  7. Upload previously taken backup using the upload button in the backups screen in Enterprise Manager user interface.
  8. Wait for this to complete.
  9. Restore from uploaded backup.
  10. Wait for restoration completion.
  11. Confirm log-in capability has been restored.
  12. Re-setup scheduled backups as these will be defaulted.

    It should be noted that downgrading is not a normal solution, and should be prevented with Enterprise Manager. These instructions are only for situations where the customer has already performed this update and is now locked out of Client software and critically needs to be restored in a timely manner.
Categories
Knowledge Support exacqVision Enterprise Support Categories

Unexpected Results When Updating Groups or Users in exacqVision Enterprise Manager

Description 

Customer was getting odd results when trying to edit the name of either a group or username in EM.

Product 

  • exacqVision Enterprise Manager 21.06
  • exacqVision Enterprise Manager 22.09

Steps to Reproduce 

From the EM dashboard access either Users or GroupsSelect an existing user or group Click the pencil icon to edit Change the name of the group or change either the first or last name of a userClick Apply

Expected Results 

The change is saved, and you are returned to either the group or users page

Actual Results 

The save fails and returns the following

Solution

It was discovered that REST POST and PUT operations were being blocked by firewall and once exceptions were made EM began working normally.

Categories
Video Library Configuration exacqVision Client Categories Products

Users

Users NEW
Create user accounts on the system to control and know which users are active on your system. You may create user accounts from scratch or query a connected Active Directory/LDAP service to bring in an account from your directory. Establish login security rules to restrict times the user(s) may access the system, or create custom user privileges and permissions to control what they have access to see and do on the system.
Categories
Video Library Configuration exacqVision Enterprise Categories Products

Enterprise Manager User Roles

Enterprise Manager User Roles NEW
Categories
Video Library Configuration exacqVision Enterprise Categories Products

Enterprise Manager Users

Enterprise Manager Users NEW

Managing User accounts with Enterprise Manager

Categories
Knowledge Support Support exacqVision Client

Enable Local Users Accounts is Disabled Within the exacqVision Client

Description 

The Enable Local User Accounts check box is grayed out (Disabled) on the Enterprise or Configure System ActiveDirectory/LDAP tabs.

Product 

  • exacqVision Client

Steps to Reproduce 

  1. Within the exacqVision Client navigate to either :

Expected Results 

  • The Enable Local User Accounts checkbox is enabled 

Actual Results 

  • The Enable Local User Accounts checkbox is grayed out (disabled)

Solution

  • This is expected behavior
  • The Enable Local User Accounts checkbox will be grayed out (disabled) if the user is currently logged in as a local user.   
  • This is done to prevent users from accidently locking themselves out of the system.
  • To enable the Local User Account checkbox, you must first login as an Active Directory/LDAP user.

Categories
Knowledge Support Support exacqVision Enterprise exacqVision Server Categories Products

Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager

Description 

When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change. 

Product 

ExacqVision Enterprise Manager

Steps to Reproduce 

  • From the EM Dashboard, select Users 
  • On the Users page select UNMANAGED SERVER USERS to display a list of unamanaged users 
  • Locate the desired user and click the corresponding Manager user icon 

Expected Results 

The change applies and you are still on the EM Users Page 

Actual Results 

Crying Stickman page appears
image.png

Solution

The change is actually made, the issue is with the redirect back to EM, to verify the change was made.

  • Click the Return to Dashboard icon on the crying stick man page. 
  • From the EM Dashboard, selects Users 
  • The user should no longer be listed on the Unamanged Server Users page but on the Users page instead
  • Also check the user via the ExacqVision Client 
  • It should now show Local (Managed) 

The fix will be in the next release of ExacqVision Enterprise Manager version 22.06

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