*** INTERNAL USE ***
If you are unable to login to the ExacqVision software and need to reset the password, perform the following:
WARNING: This will remove ALL user accounts from the configuration, not just the admin locked out.
Windows OS
1. Visit the following page and download the server version you need.
https://www.exacq.com/reseller/legacy/?file=Legacy/index.html
2. On a Windows machine, open the Services panel or run services.msc.
3. Locate ExacqVision Server in the services list. Right-click on it and choose ‘Stop’.
4. Browse to C:\Program Files\ExacqVision\Server or in the case of a legacy 32-bit system, C:\Program Files (x86)\ExacqVision\Server
5. Find the file named ‘useraccounts.xml’, right-click on it and choose ‘Delete’.
6. You will now run the ExacqVision Server installer file that you downloaded. Locate the file where you saved it, double-click on it to run it.
7. Go through the install process, it will ask you to create a new password (Make a note of this)
8. Once it is finished, open the ExacqVision Client software and click the Configuration (gear) icon from the top-left toolbar.
9. Go to ‘Add Systems’, highlight the system under ‘System List’. Enter your new Username and Password and click on ‘Apply’ to connect.
Linux OS
1. Visit the following page and download the server version you need.
https://www.exacq.com/reseller/legacy/?file=Legacy/index.html
2. On a Linux machine, stop the ExacqVision Server service.
3. Open up terminal, by pressing CTRL+ALT+T
4. Type sudo service edvrserver stop and press Enter.
5. Depending on what system you have you will type one of the following, if it says it cannot find NAUTILUS try CAJA
6. Type sudo nautilus (Ubuntu 10.04-16.04), or try sudo caja (Ubuntu 18.04 and above)
7. When the file explorer opens, go to ‘File System’ and then browse to the following directory\usr\local\exacq\server\
8. Find the file named ‘useraccounts.xml’, right-click on it and choose ‘Delete’.
9. Locate the ExacqVision Server installer file that you downloaded. Right-click on it and choose ‘Open with GDebi Package Installer’.
10. Wait for GDebi to initiate and click ‘Install Package’.
11. Go through the install process, it will ask you to create a new password (Make a note of this)
12. Once it is finished, open the ExacqVision Client software and click the Configuration (gear) icon from the top-left toolbar.
13. Go to ‘Add Systems’, highlight the system under ‘System List’. Enter your new Username and Password and click on ‘Apply’ to connect.
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