Tag: User Permissions

Enterprise Manager fails to save edits to Custom User Roles

Post author By Brandon Powell
Post date July 11, 2023

Description

Support has identified an issue affecting Customer User Roles in some Enterprise Manager public release versions.

This issue prevents camera permissions such as video inputs and edits from being saved, and these permission checkboxes may “uncheck” themselves after a period of short time. This issue has been resolved in later versions.

Product

ExacqVision Enterprise Manager Versions:
22.12.0.0
23.03.0.0

Steps to Reproduce

Create a Custom User Role
Attach valid User/Users to this Custom User Role
edit permissions such as video inputs
Save the configuration changes
Wait a few minutes
Edit the Custom User Role you created and observe the previously saved edits

Expected Results

The edits made to the Custom User Role should be saved.

Actual Results

The edits made to the Custom User Role are not saved, and the checkboxes have “unchecked” themselves.

Solution

Upgrade Enterprise Manager software version to 23.06.2.0.
AES-347 , AES-530

Tags Guest, Custom User Roles, Enterprise Manager, Fail to Save, EM, 16366, Enterprise Manager Groups, Enterprise Manager User Roles, User Permissions

Video Library Configuration exacqVision Client Categories Products

Users

Post author By Bhargav Atturu
Post date July 15, 2022

Create user accounts on the system to control and know which users are active on your system. You may create user accounts from scratch or query a connected Active Directory/LDAP service to bring in an account from your directory. Establish login security rules to restrict times the user(s) may access the system, or create custom user privileges and permissions to control what they have access to see and do on the system.

Tags Users, exacqVision users, Account, Privileges, User Privileges, User Permissions, Guest, 11597, Permissions

exacqVision Enterprise Products

Exacq Enterprise manager services on windows are not starting

Post author By Mena Awed
Post date June 27, 2022

Issue

If Exacq Enterprise Manager services on Windows are not starting and giving this message

Usually, it’s going to be a user privileges issue, and the user that is used for running the service is not able to start it

Solution

Sometimes in the domain environment, the service users will be restricted and will not have the permission to run the services and will need to change the login user to an admin user from the login tab for each service in order to make it works

This solution should work also for

ExacqVision Server

ExacqVision Webservice

Tags User Permissions, EM Services, Windows Services, 11210, Enterprise Manager, EM, Services, Level2, ESM Enterprise System Manager