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Guidance on Using USB Network Interface Adapters

On occasion, Exacq Support is asked about using a USB network interface (NIC) on their system. This is more frequently asked by those with smaller units which may have only one network interface and a user is attempting to add additional network interfaces to span networks or attempt to increase network throughput by bonding/teaming multiple NICs.

Regardless of the system model or size, Exacq does not support or test USB NICs.

Exacq Support will also not recommend any specific NICs for this usage. Even NICs connected externally using USB 3.0 or USB-C may encounter issues, therefore Exacq only supports internally connected network interface cards and does not troubleshoot issues with third-party devices added by users.

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Knowledge Support Support exacqVision Server Categories Products

Will not boot: USB device over current status detected will shut down in 15 seconds

Symptom:  

System will not boot and you see the error:  USB device over current status detected will shut down in 15 seconds (the front logo light may also be out at this time)

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Problem:

The cable from the motherboard to the lit front cover is pinched.

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Solution:

Open the front cover and adjust the black cable going to the front light so that it is not pinched.