Tag: USB

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Knowledge Support Support Categories Products exacqVision Integrations

Guidance on Using USB Network Interface Adapters

On occasion, Exacq Support is asked about using a USB network interface (NIC) on their system. This is more frequently asked by those with smaller units which may have only one network interface and a user is attempting to add additional network interfaces to span networks or attempt to increase network throughput by bonding/teaming multiple NICs.

Regardless of the system model or size, Exacq does not support or test USB NICs.

Exacq Support will also not recommend any specific NICs for this usage. Even NICs connected externally using USB 3.0 or USB-C may encounter issues, therefore Exacq only supports internally connected network interface cards and does not troubleshoot issues with third-party devices added by users.

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Knowledge Support Support exacqVision Client

Multiple USB Folders Present When Exporting in exacqVision

Description

When exporting on a Linux based system to a USB key it has been observed that more than one folder for your device can be present. 

Product 

  • exacqVision Client

Steps to Reproduce 

  1. Insert a USB Key 
  2. Physically remove the USB Key 
  3. Insert the USB Key again 
  4. Search, mark and export video from within the exacqVision Client
  5. Navigate to the USB_KEY folder 

Expected Results 

  • A single folder labeled with the <name of your device> USB is available 

Actual Results 

  • Multiple folders labeled with the <name of your device> USB are available 

Solution

  • This has resulted because the USB key has been physically removed without first using the unmount USB device icon in the exacqVision Client.  
  • To proceed with the export simply choose the folder with the highest number. 
  • To clear the list of orphaned USB device folders requires a reboot

Note: If you have multiple USB device folders and choose the wrong one to export the data, you will encounter an error similar to the following.

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User Guides Documentation Integrations exacqVision Client Categories Products exacqVision Integrations

Using the ADVCPTZKEY1 USB Joystick / Keyboard with exacqVision

This document will guide you through step-by-step procedures for keyboard use and suggested button mappings.

Prerequisites

For proper operation of the American Dynamics ADVCPTZKEY1 PTZ USB Keyboard, both the exacqVision Client and Server must be on version 22.03 or higher.

Product 

ADVCPTZKEY1 American Dynamics Surveillance Keyboard

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Setup

  1. Install, or update, the exacqVision Server and Client as mentioned in Prerequisites above.<br><br>
  2. Plug the keyboard’s USB cable into the USB port on the Client viewing machine, where the keyboard will be operated from.<br><br>
  3. Navigate to the Joystick configuration page within the exacqVision Client.
    • Select the cog wheel icon in the top left-hand corner of the Client window to enter Configuration settings.
    • Expand Client from the navigation tree on the left-hand side.
    • Select Joystick from the tree to load the Joystick configuration page.<br><br>
  4. Select the joystick that appears from the drop-down menu. If the device fails to appear, close and re-open the exacqVision Client instance.
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  5. Select the Calibrate button to zero out the joystick positioning.<br><br>
  6. Adjust the sensitivity to your liking.
    • X/Y Axis controls camera Pan/Tilt, while Z Axis controls zoom.
    • X Position corresponds to the jog wheel on the left of the keyboard.
    • Suggested settings include increasing the sensitivity on the X/Y Axis and Z Axis, but slightly decreasing the sensitivity on the X Position.


      In the example above, the Z Axis and X Position have also had their Invert checkboxes selected to mimic the default controls of the exacqVision Surveillance Keyboard.<br><br>
  7. Pressing any of the buttons on the keyboard will highlight that number in the button menu to help you find the corresponding mapping. You may need to scroll the window if you do not see the button highlighted when pressed.
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  8. Once you have located the button, you may use the drop-down menu to select the action you wish to assign to the button. While this can be customized to your operator’s liking, a suggested mapping for new users can be found below.
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  9. After applying changes to the keyboard configuration, return to the Live camera view and the controls will be available for use.

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Knowledge Support Support exacqVision Server Categories Products

Will not boot: USB device over current status detected will shut down in 15 seconds

Symptom:  

System will not boot and you see the error:  USB device over current status detected will shut down in 15 seconds (the front logo light may also be out at this time)

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Problem:

The cable from the motherboard to the lit front cover is pinched.

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Solution:

Open the front cover and adjust the black cable going to the front light so that it is not pinched.  

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Documentation Quick Start Guides exacqVision Server Categories Products

exacqVision USB I/O Module

exacqVision-USB-I_O-Module.pdf
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Knowledge Support Support exacqVision Client Categories Products

Exporting to USB drive

  1. Insert USB drive in the front or rear USB ports of the Exacq Server.<br><br>
  2. From the Search page, follow the directions for finding and marking the start and end points of the video desired.<br><br>
  3. Chose the Download and Export button from the toolbar. Shown, below, are the icons in Light, Dark, and Classic themes.
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  4. When running the exacqVision Client without administrative privileges, users may only export to the exacqVision Files directory within their user account or a USB drive. The below example shows the appearance of this window where the USB drive is volume D:\. Clicking into D:\ will open the USB volume for exporting.
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  5. When running the exacqVision Client with administrative privileges, users have the ability to select from any directory on the system, including the USB drive. Click into the USB drive to select it as the location for exporting.
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    NOTE: If using Linux, navigate to the USB_KEY folder. This is your mounted USB device.<br><br>
  6. You may accept the default video File Name or create your own.<br><br>
  7. Choose Save and your selected video will be exported to the USB device.

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Knowledge Support Support exacqVision Server Categories

StarTech Prolific USB-to-serial Adapter Not Working with exacqVision

Using a StarTech USB-to-serial adapter with a Prolific (PL2303) chipset and StarTech drivers can prevent the serial port on an exacqVision server to remain open on Windows-based exacqVision servers. The port will report an OPEN status for less than a second before changing to UNAVAILABLE.

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This occurs when exacqVision receives an ASCII control character 0x04 after the user clicks Apply in exacqVision Client. This control character causes exacqVision to close the port, as 0x04 represents End of Transmission. It is assumed that the StarTech drivers are sending this control character.

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The solution is to use Prolific’s reference drivers. To do this, complete the following steps:

  1. Download the drivers from http://prolificusa.com/pl-2303hx-drivers/.
  2. Unzip the file.
  3. Uninstall any other drivers that have previously been installed for the USB-to-serial adapter.
  4. Unplug the adapter from the exacqVision server’s USB port.
  5. Restart the system.
  6. Install the downloaded Prolific reference drivers.
  7. Plug the serial adapter back in to the USB port on the exacqVision server.
  8. Verify that Windows installs the drivers successfully by watching the messages in the Windows System Tray. COM port assignment might also be displayed during this time; if so, take note of the COM number.
  9. Click Start and type services.msc.
  10. Find the exacqVision Server service. Right-click it and choose Restart.
  11. Launch exacqVision Client and open the Serial Ports page. Configure the new port as needed.
  12. Click Apply. This port should now remain OPEN.

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StarTech-Prolific-USB-to-serial-Adapter-Not-Working-with-exacqVision-1.pdf