Tag: Update

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User Guides Knowledge Support Documentation Highlighted Support exacqVision Client exacqVision Server Categories Products

Deprecation of Legacy Installers – exacqVision 24.03 Update

As part of the exacqVision 24.03 software release, we are announcing the deprecation of specific installers that were previously part of the collection of software downloads available on the Exacq web site, https://exacq.com.

What installers are being retired?

On both Windows and Ubuntu – the 32-bit installers, also known as “x86” installers, of server, client, and web service will no longer be made available for new releases. The Enterprise Manager 32-bit installer had been deprecated from the 21.12 release. In addition, Illustra 610 and 825 (Edge), and ARM Debian (M-Series) installers will be retired as well.

Why is Exacq taking this step?

This change helps address cyber security/robustness concerns by removing support for those installations that are potentially deployed on operating systems no longer fully supported by the vendor. Additionally, retiring support for older/obsolete technology helps Exacq to streamline engineering resources to focus their efforts on faster delivery of customer outcomes that are needed now and in the future.

What if I have been using 32-bit installers for exacqVision all the time? How do I update to the 24.03 release?

If a customer is currently using 32-bit installers, they would have to move to the 64-bit installers – provided the hardware and the operating system are 64-bit enabled. 32-bit and 64-bit installers cannot co-exist. To move to the 64-bit installation, the 32-bit installation should be uninstalled.

So as to not lose the current configuration, it is recommended that the current configuration be backed up – then restored after the 64-bit installation has been deployed. Please refer to this user guide section for understanding how to do a backup and restore of the exacqVision Server configuration.

If Enterprise Manager is deployed, you may refer to this video to understand how to backup and restore configurations across multiple servers at once.

How do I know if the hardware and operating system on my NVR is 64-bit capable?

It will depend on how old the NVR is.

If the NVR was built by Exacq and is a Windows machine – Any system that shipped on or after May 2013 is capable of running a 64-bit installer.

If the NVR was built by Exacq and is a Ubuntu machine – Any system that shipped on or after August 2017 is capable of running a 64-bit installer.

Please refer to the following Support article to determine the age of your system based on the serial number:
How to Determine the Age of a System Using a Serial Number

If the NVR was not built by Exacq, please contact your IT department or the manufacturer of the NVR to assess if it is capable of running a 64-bit installer. As a reference point, Windows started 64-bit support from Windows Vista, with mainstream support adopted in Windows 7, and Ubuntu from Ubuntu 16.04. So it is more than likely that the NVR in question is 64-bit capable. With that said, please double-check with relevant departments and resources to be sure.

NOTE: Operating system vendors, whether or not they support 64-bit, have set time tables for end-of-life (EOL). It is not recommended to use a system for which critical cyber security patches are no longer available. For example, Microsoft no longer supports Windows 7 or 8. Ubuntu does not support systems older than 14.04 today – and they will continue to obsolete older versions as they release new ones.

I can see my NVR is not capable of running a 64-bit installer. What is the recommended course of action?

It is likely that you are running an old NVR that is probably not in compliance with the cyber security standards of your IT department. In addition, you will not benefit from new features, integrations, cyber security patches, and bug fixes that make up the 24.03 and future exacqVision releases. Our recommendation is that you upgrade to newer hardware and operating system for your NVR. Please reach out to your local exacqVision dealer or call Exacq Inside Sales for better understanding of your options.

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Categories
exacqVision Server Linux Knowledge Support Support exacqVision Server Categories Products

Server 23.09 Fails to Run on Ubuntu 14.04 x86

Description

Users with Ubuntu 14.04 x86 (32-bit) experience an error when attempting to install or update to ExacqVision Server version 23.09.

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Product

ExacqVision Server 23.09 x86 and above

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Steps to Reproduce

Attempt an update or fresh install of ExacqVision Server version 23.09 on a Ubuntu 14.04 x86 system.

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Expected Results

Installation without error

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Actual Results

The following error is encountered:

/usr/local/exacq/server/exacqd: /lib/i386-linux-gnu/libgcc_s.so.1: version ‘GCC_7.0.0’ not found (required by /usr/local/exacq/server/exacqd)

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Solution

Perform the following steps:

  1. Open a Terminal window (CTRL+ALT+T).<br><br>
  2. Enter the following commands in the order given:
    • sudo apt-get update
    • sudo apt-get install --reinstall ca-certificates
    • sudo add-apt-repository ppa:ubuntu-toolchain-r/test
    • sudo apt-get update
    • sudo apt-get install gcc-7<br><br>
  3. Reboot the server<br><br>
  4. Run the ExacqVision Server installer

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Categories
Knowledge Support Support exacqVision Hardware

Can my NVR be Updated to Windows 10

Title

Can my NVR be Updated to Windows 10  

Description 

For customers that would like to migrate from their current operating system to Windows 10, we offer a purchasable upgrade kit.  However you should first determine if the system is compatible / eligible for the upgrade.  

Product 

  • exacqVision Server
  • Ubuntu 
  • Windows 7 
  • Windows Embedded 7 (WES7)

Solution

Not every NVR can be upgraded to Windows 10, but it’s easy to check if an NVR will support Windows 10. Just enter the systems serial number on our compatibility webpage to confirm if the NVR can be upgraded.  

To check compatibility, visit  https://exacq.com/upgrades/win10/

Categories
Knowledge Support Support Categories exacqVision Hardware Products

Updating Windows Operating System

Windows

To update your Windows 10 Operating System:

  1. Open Windows Update by right clicking the Start button in the lower-left corner and select search.
  2. In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updates
  3. Click the Check for updates button and then wait while Windows looks for the latest updates for your computer
  4. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to download or install
  5. In the list, click the important updates for more information. Select the checkboxes for any updates that you want to install, and then click OK
  6. Click Install updates

Note: Do not shut your computer off or allow it to run out of battery during the update process.

Doing so can cause a corruption of the operating system, which can often only be fixed by reformatting the computer. 

The ExacqVision Official stance on Operating System Updates

Https://support.exacq.com/#/knowledge-base/article/5144

Categories
Knowledge Support Support Categories Products exacqVision Hardware

Update Ubuntu Linux Software Using Command Line

Installing updates via Terminal

The commands are as follows:

apt update: Update is used to resynchronize the package index files from their sources on Ubuntu Linux via the Internet.
apt upgrade: Upgrade is used to install the newest versions of all packages currently installed on the Ubuntu system.

To update software list for Ubuntu

First, open the Terminal application and type following two commands (Application > Accessories > Terminal or CTL-ALT-T).

Type the following apt command:
sudo apt update

Install updates and patches on Ubuntu

sudo apt upgrade

ExacqVisions Official stance on Operating System Updates Https://support.exacq.com/#/knowledge-base/article/5144

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Knowledge Support Support Categories Products exacqVision Hardware

ExacqVision stance on Operating System updates

The official stance of ExacqVision regarding security updates and auto-updates is they are off by default, because there is the potential risk of the NVR being rebooted during the update process which can stop video recording, so please plan accordingly!!!

ExacqVision cannot control the integrity of security patches or operating systems updates; therefore these off by default and leave it to the installation technician, IT staff or system owner to apply any updates or security patches to their ExacqVision Video Recorders.

Updating Windows Operating System Https://support.exacq.com/#/knowledge-base/article/5159

Updating Linux Operating System https://support.exacq.com/#/knowledge-base/article/5151

Categories
Knowledge Support Support exacqVision Server Categories Products

How to Update 2TB WD Firmware

Steps

  1. Download the OS-appropriate WD_x compressed file (Windows or Linux) to the desktop.

    WD_Linux

    WD_Windows
  2. Uncompress the file

    Windows:
    Right click WD_Windows.zip and choose “Extract All…”

    Linux:
    Open Terminal and type sudo tar -xvf WD_Linux.tar.gz
  3. Stop the exacqVision Server service.
  4. Open a Command Prompt or Terminal and navigate to the WD_x folder.
  5. The process varies here, depending on the OS. In the Command Prompt or Terminal, type:
    Windows:
    WD_download.exe RR04.pkg

    Linux:
    sudo chmod 775 WD_download.sh
    sudo ./WD_download.sh RR04.pkg
  6. Note: All drives should state they have RR02 as their firmware. Type all and then press Enter to apply the firmware to all drives.
  7. When the process completes, type WD_download.exe -list and confirm the firmware is now RR04. Type sudo ./WD_download.sh -list in Linux.
  8. Start the exacqVision Server service.

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Additional Information:

These steps only apply under the following conditions

  1. The drives are 2TB Western Digital Re Enterprise (Black) models connected via an LSI 9271-8i controller. This will only occur in select 4U A-Series models and any Z-Series model of server. Check BBE for drive model before attempting to update firmware.
  2. The drives have RR02 as their firmware. If the system or firmware is not found in BBE, use the WD_download.exe -list command in Windows or sudo ./WD_download.sh -list command in Linux. Elevating the .sh file in Linux with chmod must still occur before it will operate correctly.
  3. CAUTION: Do not attempt to use this firmware on other drive families or capacities as it will not resolve the issue and may cause drive failure.
  4. In some instances, there may be a mix of drives that do not have the RR02 firmware. In these cases, you can select the individual drive ports in the command line, i.e. 1,5,17 instead of all.
Categories
Knowledge Support Support Categories exacqVision Webservice Products

Update web service for Apache httpoxy vulnerabilities

Description

The version of Apache embedded in the web service has been found to expose a security vulnerability, known as “httpoxy” (technical details: ​CVE-2016-5387). This vulnerability can be avoided by changing the configuration of Apache.

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Version Introduced

2.3.9

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Platform

Web Service / All

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Work Around

  1. Open the evApache httpd.conffile for editing

    Windows: C:\Program Files\exacqVision\WebService\evApache\conf\httpd.conf
    Linux: /etc/evapache/httpd.conf
  2. Find and change the line #LoadModule headers_module modules/mod_headers.so to LoadModule headers_module modules/mod_headers.so. (Remove the ‘#’)
  3. Add the following line to the end of the file: RequestHeader unset Proxy early
  4. Save the file.
  5. Restart the web service.
Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Unable to Edit Web Service Scheduled Update in ESM

Symptom:

When scheduling an update to a web service through ESM, a user cannot edit the scheduled update. 

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Problem:

Clicking on the Edit option for a scheduled update to a web service from within ESM results in an error. 

This can be seen from the Web Services page when clicking to the Web Service Actions display, which will list upcoming actions. 

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Solution:

Update ESM to version 5.6 or higher. 

Alternatively, the workaround is to delete the scheduled update and create a new scheduled update with the date/time desired. 

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Unable-to-Edit-Web-Service-Scheduled-Update-in-ESM-1.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

How to update the M-Series recorder

** IMPORTANT **
Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information.

M-Series recorders currently can be updated using two methods.

  1. If the M-Series unit is connected to the Internet, simply use the client software (either local or remote)
    • Click the Configuration button (gears)
    • Click Configure System
    • Click the Update tab
  2. If the M-Series is not connected to the Internet, you can download the ARM version of the exacqVision server from https://www.exacq.com/reseller/legacy/?file=Legacy/
    • Once downloaded, put the files on a USB drive
    • Open ‘LX Terminal’, which can be found in the top menu of the operating system on the left side
    • Run the following commands to become admin
      • su admin
    • Enter the admin password (admin256 – default)
    • Navigate to the mountpoint of the thumb drive
      • cd /media/usb/
    • Execute the command to upgrade
      • sudo dpkg -i nameoffile (usually exacqVisionServer-xxx.deb, where xxx is the version number)

** IMPORTANT **
Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information.

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